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Cancel MUSELY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Musely service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Musely: Easy Method
What is Musely
Service overview
Musely is a subscription-based health and wellness service focused on personalized skincare and prescription treatments delivered by telehealth and pharmacy fulfilment.
Different Musely offerings
Musely operates multiple services: prescription product subscriptions (skincare, hair), and separate digital services branded Musely.AI and musely.io with their own terms and refund rules.
How to cancel Musely
Canceling prescription orders (initial orders)
- Cancel initial (first-time) orders only before the doctor signs the prescription; once signed the order is sent to the pharmacy and cannot be canceled.
- If you need an urgent change, contact Musely support immediately and state the order number and reason.
Canceling refills and auto-refill
- Refill orders cannot be canceled or refunded once placed because they are immediately sent to the pharmacy for preparation.
- Turning off Auto‑Refill does NOT cancel an already-processing order; disable Auto‑Refill for future shipments and manage each treatment/refill individually.
Canceling digital subscriptions (Musely.AI)
- Subscriptions automatically renew unless canceled before the end of the current billing cycle.
- Cancel Musely.AI subscriptions via account settings or contact Musely support to request cancellation.
Account cancellation via settings
- You can cancel at any time through your account settings with no penalties; features remain active until the end of the billing period.
- If you prefer, contact support for assistance or confirmation of cancellation.
What happens when you cancel
Access and features
For digital subscriptions, access typically remains active until the end of the paid billing period after you cancel.
Orders and pharmacy processing
For prescription products, cancellation only stops orders not yet signed by the doctor; once prescriptions are signed and sent to the pharmacy they proceed and cannot be halted.
Account data
Musely retains account and order records per its policies. If you need data deletion or export, request this through your account or support and follow their guidance.
Will I get a refund?
Musely.AI subscription refunds
- Refunds for Musely.AI digital subscriptions are available within three (3) days of purchase, subject to usage limits.
- Submit refund requests promptly if you believe you qualify under the three‑day window.
musely.io service refunds
- For services covered by musely.io terms, a refund without reason is available within 14 days of purchase.
- Check the specific musely.io terms to confirm eligibility and the refund process.
Prescription product refunds
- Prescription product refunds are limited once the doctor has signed the prescription or the pharmacy has begun processing; verify eligibility with support immediately.
- Because pharmacies prepare prescription medications, many orders cannot be refunded once processed - act quickly to request cancellations or refunds.
Musely plans and pricing
Pricing summary
The table below lists Musely subscription price examples converted approximately to SGD. Official prices are listed in USD on Musely sites.
Conversion note
Approximate SGD conversions use ~1 USD = 1.35 SGD and are for reference only; consult Musely for exact charges at checkout.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| The Hair Pill (subscription, 3-month supply) | S$37.80 (approx.) | Monthly | Prescription-based hair pill treatment |
| The Hair Solution (subscription, 3-month supply) | S$40.50 (approx.) | Monthly | Prescription-based hair topical solution |
| Hair Set (Pill + Solution, subscription) | S$78.30 (approx.) | Monthly | Combined hair pill and topical solution subscription |
| Doctor Visit Fee (initial) | S$27.00 (approx.) | One-time | Initial telehealth consultation + Rx + 60-day follow-up |
Your consumer rights in Singapore
Cooling-off and statutory rights
Singapore law provides consumer protections such as the Consumer Protection (Fair Trading) Act (CPFTA) and cooling-off periods in some cases.
How statutory rights interact with Musely terms
- Musely.AI's own terms state a 3-day refund window; consumers in Singapore may also rely on statutory rights under local law where applicable.
- For musely.io services, a 14-day refund policy may align with local expectations for remote transactions depending on cross-border status.
Prescription products and exemptions
Prescription medical products may be exempt from standard cooling-off rights under Singapore law, so confirm whether refund or cancellation rights apply for prescription orders.
Customer experiences
Positive feedback
- Many users praise product effectiveness and report improvements in pigmentation and hair/skin concerns.
- Some reviewers highlight responsive customer support for issues like defective pumps or specific order problems.
Negative feedback
- Complaints include difficulties with cancellations, automatic refills, overcharging, and obtaining refunds.
- Some users report adverse skin reactions and concerns about the clinical process or personalization of prescriptions.
Takeaway
Experiences vary widely; read terms carefully, monitor your account for automatic charges, and act quickly if you need to cancel or request a refund.
Documentation checklist
Before contacting support
- Order number, date of purchase, and product name.
- Screenshot or confirmation showing doctor sign-off status (if available).
For refund or dispute
- Payment receipts, billing statements, and account email correspondence.
- Photos of products, packaging, or adverse reactions (if claiming a defect or medical issue).
Common mistakes
Assuming auto-refill cancellation is immediate
Many customers assume turning off Auto‑Refill will stop an already-processing order. In reality, disabling Auto‑Refill only prevents future shipments.
Waiting too long to request cancellation or refund
Delaying contact after purchase can remove eligibility for short refund windows (Musely.AI: 3 days; musely.io: 14 days) or prevent stopping prescription processing.
Not checking which Musely service you purchased from
Musely runs multiple services with different terms. Confirm whether your purchase was via Musely.AI, musely.io, or a prescription subscription to apply the correct policy.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund characteristics across Musely services for quick reference.
How to use this table
Match your purchase to the service row and follow the noted cancellation window and refund conditions.
| Service | Cancellation ease | Refund window | Notes |
|---|---|---|---|
| Prescription subscriptions (initial orders) | Cancelable only before doctor signs prescription | Subject to pharmacy processing; often no refund once signed | Act immediately; once signed order goes to pharmacy |
| Refill orders | Not cancelable once placed | Typically no refund | Refills are sent to pharmacy immediately |
| Musely.AI (digital subscription) | Cancelable via account settings | 3 days (subject to usage limits) | Auto-renew unless canceled before billing cycle ends |
| musely.io (service) | Cancelable via terms/process | 14 days | Check musely.io terms for specifics |
After cancelling
Confirm cancellation
- Save cancellation confirmation emails or screenshots from your account settings.
- Monitor your bank/card statements for any unexpected charges after cancellation.
Requesting refunds or disputes
- If you purchased Musely.AI, review the Musely.AI terms for the 3-day refund rule: Musely.AI terms and conditions.
- For musely.io services and 14-day refunds, see: musely.io terms.
- For pricing and account settings related to digital subscriptions, see: Musely.AI pricing.
- To download or check the app in Singapore: Musely on the App Store (SG).
Escalation options
If you cannot resolve a refund or cancellation through Musely support, consider documenting your case and seeking advice on consumer rights under Singapore law.
Address
Headquarters
Musely Headquarters: 3300 Central Expressway, Santa Clara, CA 95051, United States.
Mailing address
Mailing/Postal Address: 160 E Tasman Dr, Suite 102, San Jose, CA 95134.