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Cancellation service #1 in Singapore
Cancellation Hers: Easy Method
What is Hers
Service overview
Hers is a telehealth and wellness service that offers personalized treatments for areas such as hair loss, skincare, and sexual health.
The service operates using ongoing subscriptions for care and product delivery alongside one‑time in‑app purchases.
How it is delivered
Care is delivered through the Hers website and mobile apps, with prescriptions, treatment plans, and product shipments managed online.
Subscriptions and purchases are handled either through the Hers web account or through the app stores depending on how you signed up.
How to cancel Hers
Cancel on iOS (App Store)
- Open the HER app: Profile → Settings → Manage Premium Subscription → Cancel.
- Or cancel via the App Store: open your Apple ID subscriptions and cancel the Hers subscription there.
- Note: deleting the app or your Hers account does not cancel an App Store subscription.
Cancel on Android (Google Play) and Web
- Android (Google Play): Open Google Play → Manage Subscriptions → Cancel the Hers subscription.
- Web (forhers.com): Sign in → Subscriptions/Manage → Get Help → Confirm cancellation.
- On web you must cancel at least two (2) days before renewal to avoid the next charge.
What happens when you cancel
Access after cancellation
After you cancel, you normally retain access to paid features until the end of the current paid period.
There is no automatic immediate access removal upon cancellation unless otherwise stated by the platform.
Account and data
Canceling a subscription does not necessarily delete your Hers account or personal data; account deletion is usually a separate action.
If you want your account removed, follow Hers’ account deletion process after cancelling any active subscription.
Will I get a refund?
Platform refund rules
- iOS purchases: refunds must be requested from Apple via the App Store Purchase History (Report a Problem); Hers does not process App Store refunds.
- Android purchases: refund requests typically start with Hers support and require your Google Play order number; Hers will advise next steps.
- Web purchases: Hers states it does not offer refunds for partially used subscription periods but may issue refunds case‑by‑case at its discretion.
Important exceptions and timing
No general refund is guaranteed for unused days after cancellation; access usually continues until the end of the paid period.
If you believe a charge was incorrect or the service was not as described, keep records and contact support promptly for consideration.
Hers plans and pricing
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium - 1 Month | S$14.99 | Monthly | Online Now, Who Has Liked My Profile, Change Location, Unlimited Swipes, Read Receipts, Rewind Profiles |
| Premium - 6 Months | S$10.00 per month (total S$59.99) | Monthly (billed over 6 months) | Same as 1‑month plan (Premium features) |
| Premium - 12 Months | S$7.50 per month (total S$89.99) | Monthly (billed over 12 months) | Same as 1‑month plan (Premium features) |
| Get a sketch now (in‑app purchase) | S$12.98 | One‑time | Generate a single AI sketch of your 'soulmate' |
| Message (in‑app purchase) | S$14.98 | One‑time | Send a message (one‑time purchase) |
| Get a Daily Reading (in‑app purchase) | S$6.98 | One‑time | Receive a daily romantic 'reading' sketch or insight |
Pricing notes
The plans above reflect in‑app subscription tiers and separate one‑time purchases available through the app store listing.
Prices are shown in Singapore Dollars and are subject to change by Hers or the app stores.
Your consumer rights in Singapore
Refund and withdrawal basics
There is no automatic 14‑day cooling‑off right for digital subscription services in Singapore unless the service is defective or misrepresented.
Hers’ stated policy does not guarantee refunds for partially used subscription periods; refunds may be offered at Hers’ discretion.
Where to escalate
If you believe the service was not as described, you can raise a complaint with the Consumers Association of Singapore (CASE) under the Consumer Protection (Fair Trading) Act.
Keep records (receipts, screenshots, correspondence) to support any complaint or refund request.
Customer experiences
Positive feedback
Some users report satisfaction with treatment results, useful medical guidance, and certain in‑app features.
App reviews show users who found some medications and platform features helpful.
Negative feedback
Other users report issues such as delivery problems, difficulty cancelling, unexpected charges, and slow or unresponsive support.
Public reviews include complaints about recurring billing after attempted cancellation and app stability problems.
Documentation checklist
What to gather before contacting support
- Account email or username used with Hers.
- Order number or subscription receipt (from App Store, Google Play, or Hers web).
- Screenshots showing your active subscription or billing history.
- Any confirmation emails or chat logs with support.
Why these documents matter
Providing order numbers and screenshots speeds up verification and increases the chance of a favourable outcome.
Keep timestamps and reference numbers for any follow‑up or formal complaints.
Common mistakes
Failing to cancel in the correct place
Many users delete the app or close their account but do not cancel the subscription through the App Store, Google Play, or the Hers web subscription page.
Always cancel via the platform you used to subscribe, otherwise billing can continue.
Missing timing and refund expectations
On web subscriptions you must cancel at least two days before renewal; missing that window can cause another charge.
Expecting automatic refunds for unused days is a common misunderstanding - refunds are not guaranteed and follow platform or Hers rules.
Comparative recap
Quick comparison
| Platform | Ease of cancellation | Refund route | Access after cancel | Period |
|---|---|---|---|---|
| iOS (App Store) | Cancel in App or via Apple subscriptions | Request refund from Apple (App Store Purchase History) | Access until end of paid period | Monthly |
| Android (Google Play) | Cancel via Google Play → Manage Subscriptions | Contact Hers support with Google order number; Google Play policies apply | Access until end of paid period | Monthly |
| Web (forhers.com) | Cancel in your web account; must cancel ≥2 days before renewal | No guaranteed refunds for partial periods; case‑by‑case at Hers’ discretion | Access until end of paid period | Monthly |
How to choose the right route
Use the same channel you used to subscribe for the simplest cancellation path and correct refund procedure.
Keep platform‑specific receipts because refunds and dispute resolution follow the platform rules.
After cancelling
What to do immediately after
- Save any cancellation confirmation or reference number you receive.
- Monitor your bank or card statement for any unexpected charges for one billing cycle.
Helpful links and further reading
For app details on iOS, see the Hers App Store listing: Hers on the App Store (SG).
For a third‑party cancellation summary and tips, see a step‑by‑step guide: Postclic: Cancel Hers.
For community reports of experiences, review aggregated user feedback: AnecdoteAI: ForHers insights and DatingScout: Her review.
Address
Corporate mailing address
Hims & Hers Health, Inc., 2269 Chestnut Street #523, San Francisco, CA 94123, United States.
Notes on formal requests
If you plan to send a formal cancellation or dispute by mail, include your account details, order numbers, and a clear request for cancellation or refund.
Keep copies and use tracked postage where possible for proof of delivery.
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Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.