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Cancel THRIVEWORKS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Thriveworks service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Thriveworks: Easy Method
What is Thriveworks
Overview
Thriveworks is a mental health and wellness provider that offers counseling and therapy services by appointment. The organisation operates a membership/subscription model and schedules sessions with licensed clinicians.
Services offered
Services typically include individual, couples, and family therapy delivered in-person or online depending on location and clinician availability. Availability and membership details vary by country and platform.
How to cancel Thriveworks
Cancel a web (direct) subscription
- Sign in to your Thriveworks account on the Thriveworks website.
- Go to your account or subscription settings and select the option to cancel or turn off renewal.
- Complete any on-screen confirmations; processing may take up to one day.
Cancel app-store subscriptions (Apple / Google Play)
- If you subscribed via the Apple App Store, cancel through your Apple ID Subscriptions in the App Store - Thriveworks cannot cancel App Store subscriptions for you.
- If you subscribed via Google Play, cancel through the Google Play app under Subscriptions - Thriveworks does not process Google Play cancellations.
Cancel or reschedule appointments
- For appointments booked via the web, reschedule or cancel at least 48 hours before the session to avoid penalties.
- Late cancellations, no-shows, or arriving more than 10 minutes late to a 30-minute session (or 15 minutes late to a 60-minute session) may incur a US$135 fee per the cancellation policy.
What happens when you cancel
Access and billing
When you cancel a subscription, future renewals should stop after the current paid period ends. Your access to member features typically continues until the end of that billing period.
Records and appointments
Cancelling a subscription does not automatically delete clinical records or notes. If you need copies of records, request them from Thriveworks support and follow any verification steps they require.
Will I get a refund?
General refund policy
Thriveworks does not publish a broad, clearly stated refund policy for cancelled subscriptions. Refunds or disputes often require a written request and supporting evidence submitted to Thriveworks for review.
App-store refunds and exceptions
- Refunds for subscriptions purchased through the Apple App Store must be requested from Apple via your Apple ID purchase history.
- Refunds for subscriptions purchased through Google Play must be requested from Google Play via the Google Play app; Thriveworks cannot grant these refunds directly.
Thriveworks plans and pricing
Where to check pricing
Thriveworks pricing varies by service and location. For the most accurate and current pricing information, consult the official Thriveworks website and pricing pages.
Pricing note for Singapore
No Singapore-specific pricing for Thriveworks was found. Do not assume U.S. pricing or currencies apply in Singapore; always verify on the official site before subscribing.
Your consumer rights in Singapore
App-store subscription rights
- If you subscribed through Apple or Google, cancel via the relevant store and request refunds through that provider if required.
- Thriveworks cannot directly cancel or refund App Store or Google Play subscriptions purchased through those stores.
Web subscriptions and dispute steps
For web subscriptions, keep cancellation confirmations and monitor bank/credit statements for unexpected charges. Contact Thriveworks support first to resolve discrepancies.
If issues remain unresolved, you may pursue complaints with local consumer protection agencies such as the Consumers Association of Singapore (CASE) under fair trading regulations.
Customer experiences
Positive feedback
Many reviewers praise therapists as kind, understanding, and helpful. Clients also cite courteous staff and easy scheduling as positives in user testimonials.
Common complaints
Negative reviews frequently mention billing issues, unauthorized or duplicate charges, difficulty resolving disputes, aggressive collection notices, and complaints about customer service responsiveness.
Documentation checklist
Essential documents
- Account login email and username used to subscribe to Thriveworks.
- Subscription confirmation or receipt showing payment dates and method.
- Cancellation confirmation (screenshots or confirmation emails) once you cancel.
Optional supporting documents
- Bank or card statements showing disputed charges (highlight relevant transactions).
- Correspondence with Thriveworks support (emails or support ticket IDs).
- Appointment booking or cancellation timestamps if contesting late-fee charges.
Common mistakes
Canceling through the wrong channel
One frequent error is attempting to cancel an app-store subscription by contacting Thriveworks instead of cancelling via Apple or Google. This causes delays and unresolved charges.
Missing deadlines and fees
Another common mistake is missing the 48-hour cancellation window for booked appointments. Late cancellations and no-shows can trigger a US$135 fee for certain sessions, so confirm local policies and timings.
Comparative recap
Quick overview
This table summarises how cancellations, refunds, and fees differ by purchase channel and type of service. Use it to choose the correct cancellation route.
How to act
Follow the "Where to cancel" column exactly and keep documentation. If you need a refund, follow the provider-specific steps listed below.
| Item | Details | Where to cancel | Refunds | Possible fee |
|---|---|---|---|---|
| Web subscription | Subscription | Thriveworks website account settings | Contact Thriveworks; no broad published refund policy | Depends on membership terms |
| Apple App Store | Subscription | Apple ID Subscriptions (App Store) | Handled by Apple; request via Apple support | Depends on provider/store decision |
| Google Play | Subscription | Google Play app → Subscriptions | Handled by Google Play; request via Google | Depends on provider/store decision |
| Booked appointment | One-off session | Cancel/reschedule via Thriveworks booking system | Not typically refunded for late cancellations; dispute with support | Late/no-show fee (e.g., US$135 per policy) |
After cancelling
What to monitor
Keep your cancellation confirmation and check your payment method for any further charges. If you see unexpected charges, contact Thriveworks support immediately and provide documentation.
Helpful links
- Thriveworks Cancellation Policy
- Thriveworks Reviews & Testimonials
- Postclic cancellation guide for Thriveworks
Address
Registered office
CLOVER PARK 42 CLOVER AVENUE Singapore 579329
Contact suggestions
For billing or clinical record requests, contact Thriveworks support through your account portal or the contact methods listed on the official Thriveworks website. Keep all reference numbers and correspondence for disputes.