Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel TOUCHSTONE ESSENTIALS
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Touchstone Essentials service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Touchstone Essentials: Easy Method
What is Touchstone Essentials
Overview
Touchstone Essentials (also referenced as Touchstone Life Essentials) sells nutritional and wellness products, often via subscription plans and one-time purchases.
The company markets detox and supplement items and operates internationally with order management handled through its website and account dashboard.
How the service is delivered
Orders and subscription management are processed through the company website and associated account area rather than via an app storefront.
The company publishes its terms and conditions and cancellation details in its online Terms of Service.
How to cancel Touchstone Essentials
Cancel online via account
- Log into your account dashboard on the company website.
- Find your AutoShip/subscription settings and select "cancel".
- Make changes at least two business days before your next scheduled shipment to avoid being charged.
- See the company's terms for the official process: Terms of Service.
If you cannot cancel online
- Open a support ticket with customer service requesting cancellation and ask for written confirmation.
- Keep that written confirmation because some customers report delays or unexpected charges after claiming to have cancelled.
- Independent reporting of cancellation issues is available for reference: Postclic guide.
What happens when you cancel
Subscription and renewal
Cancelling stops future AutoShip shipments and recurring charges if done before the two-business-day cutoff for the next shipment.
If cancellation is processed after the cutoff, you may still be charged for the next shipment cycle.
Account and data
Your online account typically remains accessible for order history and returns; cancellation does not necessarily delete account data automatically.
Retain copies of cancellation confirmations and any related messages for future reference or disputes.
Will I get a refund?
Company refund policy
Touchstone Essentials offers a 30-day "unconditional empty‑bottle" money-back guarantee for eligible returns.
Refunds are issued to the original payment method, with return shipping costs typically deducted from the refund.
International returns and timing
- International customers (including Singapore) must obtain authorization before returning merchandise (RMA requirement).
- Refunds are usually processed within 5 - 7 business days after the returned items are received and inspected.
- The card issuer may take up to 10 business days to post the refunded funds to your account.
Touchstone Essentials plans and pricing
Pricing summary
Only one concrete Singapore-dollar price was identified in available sources and verified data.
No Singapore‑specific recurring subscription prices were located in the verified sources.
Price table
| Plan | Period | Price (SGD) | Features |
|---|---|---|---|
| Pure Body Extra (60 ml) | One-time purchase | S$117.00 | Detox spray (nanosized zeolite, 100% non‑GMO) |
Your consumer rights in Singapore
Statutory protections
Singapore consumers may have rights under the Consumer Protection (Fair Trading) Act (CPFTA), which can cover unfair practices in distance contracts.
A 14‑day cooling‑off right applies to certain distance contracts under Singapore law, but this is not acknowledged in the company's publicly available terms.
How to proceed if you have a dispute
- Keep all order records, cancellation confirmations, return tracking and RMA details as evidence.
- If you believe statutory rights are breached, escalate to your payment provider first or consider contacting the Consumers Association of Singapore (CASE).
- Document delays, refusals, or disputes clearly and escalate using retained documentation.
Customer experiences
Positive feedback
Many customers praise product quality and reported benefits such as improved energy and faster shipping experiences.
See customer reviews for examples: Trustpilot (IE) and Trustpilot (UK).
Negative feedback
Common complaints include difficulties cancelling subscriptions, unexpected charges after cancellation, and slow or unhelpful customer service.
Independent writeups and user reports discuss cancellation problems: Postclic article and background reviews: ScamRisk.
Documentation checklist
Before you cancel
- Order number and account email used for purchase.
- Next scheduled shipment date (so you can cancel at least two business days prior).
After cancellation or return
- Written cancellation confirmation (email or support ticket reply).
- RMA number and proof of postage/tracking number for returns.
- Photos of returned packages and empty bottles if relying on the empty‑bottle guarantee.
Common mistakes
Timing errors
Waiting until the day of the scheduled shipment can result in being charged because changes must be made at least two business days before shipment.
Always check your upcoming shipment date and cancel earlier to avoid accidental charges.
Assuming app-store cancellation
Some customers assume Apple App Store or Google Play will handle cancellations; the company’s available documentation does not describe an App Store cancellation process.
Manage cancellations through the website account area or support ticket to be certain the subscription is stopped.
Comparative recap
Quick comparison
This table summarizes key practical points: cancellation method, refund window, and common service issues from verified reporting.
Comparison table
| Feature | Period | Summary |
|---|---|---|
| Cancellation method | Subscription | Cancel via website account dashboard; support ticket if you cannot cancel online. |
| Refund policy | One-time | 30‑day empty‑bottle guarantee; refund to original payment method minus return shipping. |
| App Store / Play Store | N/A | No explicit App Store/Google Play cancellation instructions found in the company help or terms. |
| Customer support reliability | N/A | Mixed reports: some fast shipping, but several complaints about slow or unhelpful service and unexpected charges. |
After cancelling
Immediate actions
- Save the cancellation confirmation and any ticket numbers you receive.
- Monitor your payment method for any unexpected charges over the next billing cycle.
If problems continue
- Reopen a support ticket and request written confirmation and a refund timeline.
- If needed, escalate to your card issuer or payment provider to dispute an unauthorized charge.
- Reference public reports if you need additional context: Postclic, ScamRisk.
Address
Mailing / returns correspondence
Touchstone Life Essentials, Inc.
P.O. Box 33685, Raleigh, North Carolina 27636, United States
Notes about local presence
There is no Singapore‑based address listed for returns or cancellations in the verified sources; international returns require prior authorization.
Always request RMA instructions from Support before sending international returns and retain proof of postage and tracking.