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I hereby notify you of my decision to terminate the contract relating to the Uptodate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Uptodate: Easy Method
What is Uptodate
Overview
UpToDate is a subscription-based clinical decision support resource from Wolters Kluwer Health.
It provides evidence-based summaries, clinical topics, and point-of-care tools for health professionals.
Who uses it
Clinicians, trainees, and healthcare organisations use UpToDate for quick, evidence-based answers at the point of care.
Versions include individual subscriptions, Pro Plus features, and trainee pricing tiers.
How to cancel Uptodate
Cancel via web (direct subscription)
- Log in to your UpToDate account on the website.
- Go to "My Account" or the storefront and opt out of recurring billing.
- Alternatively, notify UpToDate customer service at least five business days before the end of your billing cycle to avoid renewal.
- Official guidance: UpToDate recurring billing.
Cancel via mobile app stores
- Apple App Store (iOS): Cancel inside your App Store subscription management. Simply uninstalling the app does not stop billing.
- Google Play (Android): Cancel inside Google Play > Subscriptions. Uninstalling the app does not cancel the subscription.
- General guidance on app-store cancellations and practical steps: Cancellation notes for UpToDate.
What happens when you cancel
Access after cancellation
Cancellation stops future recurring billing but does not necessarily erase your account immediately.
You typically retain access until the end of the paid subscription period.
Renewal and account data
After cancellation you will not be billed again unless you re-subscribe or reactivate recurring billing.
Account details and usage history are generally retained per UpToDate's account policies.
Will I get a refund?
Official refund policy
UpToDate's publicly stated policy is that subscription fees already paid are non‑refundable.
Cancellation normally halts future billing only; paid fees are not returned.
Exceptions and practical notes
- No statutory 14‑day cooling‑off or automatic refund right is documented by UpToDate for services that begin immediately.
- Refunds may be considered only in exceptional circumstances and must be requested via customer service.
- Summary and policy commentary: Postclic - cancel UpToDate.
Uptodate plans and pricing
Plans at a glance
Below are the commonly listed individual plans and headline prices in USD with approximate SGD notes.
Official SGD rates are not publicly published; SMA members may receive discounts after login.
Table of plans
| Plan | Price | Period | Features |
|---|---|---|---|
| UpToDate (individual, base) | USD 579 per year (approx SGD S$**) | annual | Access to 13,000+ clinical topics, online access |
| UpToDate Pro Plus | USD 699 per year (approx SGD S$**) | annual | Includes Expert AI, Pro Plus tools, MobileComplete™ offline access |
| UpToDate Trainee Subscription | USD 219 per year (approx SGD S$**) | annual | Basic UpToDate content plus Expert AI for trainees |
Your consumer rights in Singapore
Cooling-off and digital services
Singapore consumer law does not automatically grant a 14‑day cooling‑off right for digital services if access begins immediately.
Services accessed immediately after purchase commonly fall outside a mandatory refund regime.
Practical implications and escalation
- If you need a refund, contact UpToDate customer service and present supporting evidence; refunds are discretionary.
- For guidance on contractual or statutory consumer protection, consider formal advice from consumer authorities or legal counsel.
- Reference summary: Postclic on cancellations and consumer rights.
Customer experiences
Positive feedback
Users commonly praise UpToDate for current, evidence‑based content and comprehensive clinical coverage.
Many find the interface, offline access, and references useful for clinical decision making.
Negative feedback
Complaints often mention account/login difficulties and slow or hard-to-reach customer support.
Cost is frequently cited as a barrier for students and individuals seeking access.
Documentation checklist
What to prepare before contacting support
- Account email or username used to subscribe.
- Order number or receipt (transaction date and amount).
- Last four digits of the payment card or payment method details.
- Billing cycle renewal date and any cancellation confirmation screenshots.
- App Store/Google Play account ID if subscription was purchased via mobile store.
Why these items help
Providing clear proof of purchase and billing dates accelerates cancellation and any review of refund requests.
Having screenshots and timestamps prevents misunderstandings about timing and access.
Common mistakes
Uninstalling the app instead of cancelling
Many users uninstall the UpToDate app but forget to cancel the subscription in the App Store or Google Play.
Uninstalling does not stop recurring billing; you must cancel in the store or via your UpToDate account.
Missing the cancellation window
Waiting until after the renewal date often results in being charged for a new period with limited refund options.
Notify customer service at least five business days before renewal to reduce the risk of unintended renewal.
Comparative recap
Quick method comparison
The table below summarises cancellation routes, relative ease, and typical refund likelihood.
Use the method that matches how you originally subscribed (web vs app store).
| Method | Ease | Refund likelihood | Period |
|---|---|---|---|
| Web (direct via UpToDate account) | Moderate - manage in "My Account" or contact support | Low - refunds are not standard | annual |
| Apple App Store (iOS) | Easy if you know App Store subscriptions settings | Low - App Store may handle refunds per its policies | annual |
| Google Play (Android) | Easy via Google Play > Subscriptions | Low - refunds handled per Google Play rules | annual |
After cancelling
Follow-up actions
- Keep any cancellation confirmation emails or screenshots until you verify no further charges.
- Check your bank or card statement on the next billing date to confirm billing stopped.
Helpful links and resources
- UpToDate recurring billing information: https://www.uptodate.com/home/recurring-billing
- Practical cancellation and refund notes: https://www.postclic.com/en-ae/letters/software-saas/cancel-uptodate/
- SMA member benefits (discount info for Singapore): https://www.sma.org.sg/page/uniquely-sma-privileges-uptodate
- UpToDate product and Pro Plus overview: https://www.wolterskluwer.com/en/solutions/uptodate/pro/uptodate/uptodate-pro-plus
- Membership mention for publishers and benefits: https://healthjournalism.org/become-a-member/member-benefits/uptodate/
Address
Office location
Wolters Kluwer (local office) - 5 Shenton Way, #20-01/03 UIC Building, Singapore 068808.
This is a local address associated with the publisher of UpToDate in Singapore.
How to contact support
For subscription changes, use your UpToDate account pages or customer service via the links above.
If you are an SMA member, log in to the SMA portal for member-specific offers and authentication steps.