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Cancel VITABLE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Vitable service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vitable: Easy Method
What is Vitable
Service overview
Vitable is a personalised vitamin subscription service that creates daily sachets tailored to an individual’s needs from an online quiz.
Deliveries are made regularly so customers receive ready-to-take, made-to-order packets each cycle.
Coverage and origin
Vitable is Australia-based and ships to multiple countries, including Singapore, but it does not maintain a local office in Singapore.
Support and account management are handled through Vitable’s online help and email channels.
How to cancel Vitable
Via web or Vitable app
- Log into your Vitable account or open the Vitable app.
- Go to Manage Subscriptions and select the bundle you want to stop.
- Choose "Cancel subscription" (or "Pause subscription") and confirm the action.
- See the official cancellation steps: How do I cancel my subscription?
By email or app store (iOS / Android)
- Alternatively, send a cancellation or pause request via email to hello@vitable.com.au. Requests must be received before the order cut-off to affect the next cycle.
- If you subscribed through the iOS App Store or Google Play, cancel via the respective platform’s subscription settings - not inside the Vitable app.
- See terms: Vitable terms & conditions.
What happens when you cancel
Deliveries and renewals
Cancellation prevents future renewals; your subscription stops at the end of the current billing period or next cycle depending on cut-off timing.
If you cancel after the order cut-off or after an order is processed, that shipment will usually still be fulfilled.
Account and data
Your account remains accessible for records and reactivation unless you request deletion via support.
Personalisation settings and past orders are retained per Vitable’s account and data practices.
Will I get a refund?
General refund policy
Vitable’s published policy states there are no refunds or returns for change of mind because products are personalised and made to order.
Customers should expect that routine cancellations do not automatically trigger refunds for already-processed orders.
Exceptions and timing
- Refunds or replacements may be provided if an order is faulty, incorrect, or damaged - report promptly with description and photos to hello@vitable.com.au.
- Approved refunds are processed within 24 hours and credited to the original payment method, though it may take up to 7 days to appear.
- Cancellation after the cut-off or after an order is processed typically cannot be cancelled or refunded. See details: Refunds & returns policy and Can I cancel my order?
Vitable plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Vitable Iron Vitamin (30 sachets) | S$12.23 | One‑off item | Personalised sachets supporting energy and immune system |
| Vitable Vitamin B12 (30 sachets) | S$7.86 | One‑off item | Personalised sachets supporting cognitive and nervous system health |
| Vitamin C Plus (promotional) | S$12.00 | Monthly (promo) | Monthly subscription - Vitamin C Plus |
| Activated B Complex (promotional) | S$14.00 | Monthly (promo) | Monthly subscription - B Complex |
| Calcium Plus D3 (promotional) | S$14.00 | Monthly (promo) | Monthly subscription - Calcium + D3 |
| Activated Curcumin (promotional) | S$16.00 | Monthly (promo) | Monthly subscription - Curcumin |
| Daily Probiotic (promotional) | S$15.00 | Monthly (promo) | Monthly subscription - Probiotic |
| Vitamin K2 (promotional) | S$16.00 | Monthly (promo) | Monthly subscription - Vitamin K2 |
Pricing notes
No standard subscription pricing in SGD was publicly available as of Feb 2026; the table shows example one‑off items and promotional monthly offers.
Product listings for reference: Vitable Iron (PriceMe) and Vitable B12 (PriceMe).
Your consumer rights in Singapore
Statutory protections
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides statutory rights for consumers, including remedies for goods that are not as described or are faulty.
A seller’s “no refunds” statement does not override statutory consumer rights under local law.
How to exercise your rights
- Keep order records, delivery photos, and any communication with Vitable.
- Report faults to Vitable promptly (hello@vitable.com.au) and request repair, replacement or refund as appropriate.
- If unresolved, consider contacting local consumer protection bodies for guidance under CPFTA.
Customer experiences
Positive feedback
Some customers praise Vitable for quick shipping and eco‑friendly packaging, and the convenience of personalised sachets.
These positives are commonly cited by users who value the tailored, ready‑to‑take format.
Common complaints
Complaints reported include slow or unclear customer service responses and difficulty in managing subscriptions (pauses, changes, or missing tablets).
Other issues noted are mixed perceptions of product effectiveness and occasional delivery or packaging problems.
Documentation checklist
What to prepare before contacting support
- Order number and account email used for the subscription.
- Date and time of the order or delivery, and the item names.
- Clear photos of damaged or incorrect items, if applicable.
- Screenshot of your subscription page showing the bundle and next shipment date.
- A concise description of the requested outcome (cancel, pause, refund, replacement).
Why these documents help
Providing complete information speeds up verification and resolution by customer support.
Documentation is also useful if you later need to refer the matter to a consumer protection agency.
Common mistakes
Missing the cut‑off
A frequent error is requesting cancellation after the order cut‑off or once an order has already processed.
Always check the next shipment date and act before the cut‑off to avoid being charged for the upcoming cycle.
Wrong cancellation channel
Many users try to cancel in the app when their subscription was billed via the App Store or Google Play; platform subscriptions must be cancelled through those stores.
Also, failing to include the order number or clear photos when requesting refunds causes delays.
Comparative recap
At a glance
The table below summarises key plans, prices and billing periods for quick comparison.
Use this to identify whether you have a one‑off product or a monthly promotional subscription to cancel or pause.
Quick comparison table
| Plan | Price | Period | Notes |
|---|---|---|---|
| Vitable Iron Vitamin (30 sachets) | S$12.23 | One‑off item | Single purchase, not a recurring plan |
| Vitable Vitamin B12 (30 sachets) | S$7.86 | One‑off item | Single purchase, personalised sachets |
| Vitamin C Plus (promotional) | S$12.00 | Monthly (promo) | Recurring promotional subscription |
| Activated B Complex (promotional) | S$14.00 | Monthly (promo) | Recurring promotional subscription |
| Calcium Plus D3 (promotional) | S$14.00 | Monthly (promo) | Recurring promotional subscription |
| Activated Curcumin (promotional) | S$16.00 | Monthly (promo) | Recurring promotional subscription |
| Daily Probiotic (promotional) | S$15.00 | Monthly (promo) | Recurring promotional subscription |
| Vitamin K2 (promotional) | S$16.00 | Monthly (promo) | Recurring promotional subscription |
After cancelling
What to expect next
After you cancel, check your account for a confirmation message or email and verify the next shipment date is removed or updated.
If you requested a refund for a faulty item, monitor your payment method - approved refunds are processed quickly but may take days to appear.
Helpful links
- Cancellation steps: How do I cancel my subscription?
- Refunds & returns: What is your refunds & returns policy?
- Order cancellation details: Can I cancel my order?
- Terms & contact: Vitable terms & conditions
- Guidance on cancelling via third‑party platforms: Cancelling Vitable (third‑party guidance)
Address
Singapore presence
Vitable does not have a physical office in Singapore and operates from Australia while shipping internationally.
Local consumer protections still apply for purchases made in Singapore.
Primary contact
For cancellations, refunds and support, contact Vitable by email: hello@vitable.com.au.
Refer to Vitable’s online help and terms for further instructions: Vitable terms & conditions.