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I hereby notify you of my decision to terminate the contract relating to the Welltory service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Welltory: Easy Method
What is Welltory
Service overview
Welltory is a health and wellness app that measures heart rate variability, stress, sleep and activity to deliver personalised wellbeing insights.
The app offers measurement tools, analytics and coaching features to help users track routines and recovery over time.
How people use it
Users connect phone sensors, wearables, or manual entries to collect data and receive daily recommendations and reports.
Welltory offers free features plus paid subscriptions that unlock advanced analytics, coaching and extended history.
How to cancel Welltory
Cancel App Store (iOS) subscriptions
- Open your Apple ID subscription settings in the App Store or iPhone Settings.
- Find the Welltory subscription and follow Apple’s cancellation steps.
- Welltory cannot manage or cancel App Store purchases; Apple handles them directly.
Cancel Google Play and website subscriptions
- For Google Play purchases, open Google Play Subscriptions and cancel there; Welltory cannot cancel Google Play purchases.
- For subscriptions purchased on Welltory’s website, log in (Menu → Account → Subscription) and click “Cancel”.
- If the web cancel option is not available, send a bug report via the app (Menu → Report a problem) or contact support from your registered email.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to paid features for the remainder of the paid period.
Access ends at the end of the current billing cycle; the app will not renew automatically after that date.
Data and account handling
Cancelling a subscription does not automatically delete your account or stored measurements.
To remove data or your account, use in-app account settings or contact support for guidance.
Will I get a refund?
App Store (Apple) purchases
Refunds for App Store purchases are handled entirely by Apple under Apple’s Media Services Terms and Conditions.
Welltory does not issue refunds for App Store purchases; request a refund through Apple.
Google Play and website subscriptions
- Annual subscriptions purchased via Google Play or the website: full refund if requested within 14 days of the first subscription payment (first-time purchase).
- Renewals: full refund if requested within 48 hours after auto-renewal (renewal only).
- For details of Welltory’s refund policy, see the official policy: Welltory refunds policy.
Welltory plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| AI health coach for 365 days | S$139.98 | annual | AI health coach subscription for one year |
| 12mo Heart Rate Health Monitor | S$109.98 | annual | 12‑month access to heart rate health monitoring |
| 1mo Blood Pressure & Stress | S$17.98 | monthly | Monthly access to blood pressure & stress tracking |
| Heart Rate Monitor & Self Help | S$17.98 | monthly | Monthly access to heart rate monitoring plus self‑help tools |
| 1‑Year Premium | S$139.98 | annual | 1‑year Premium subscription |
| Welltory Premium (1 year) | S$159.98 | annual | 1‑year Premium subscription (likely upgraded tier) |
| Lifetime Premium | S$399.98 | Lifetime | One‑time payment for lifetime access |
Notes on pricing
Prices shown reflect the App Store listing for Singapore as of late February 2026.
Plan names mirror the app listing; overlapping names may indicate different features or tiers.
Your consumer rights in Singapore
Relevant protections
Singapore’s Consumer Protection (Fair Trading) Act may offer remedies for unfair practices such as unclear cancellation steps or automatic renewals without proper notice.
If you believe a practice is unfair, local consumer law may provide avenues for redress beyond the app’s policies.
Practical steps and dispute options
- First, attempt to resolve with Welltory support using your registered email and receipts.
- If unresolved, consider bank chargeback or filing a complaint with Singapore consumer authorities if applicable.
- For platform purchases, use Apple or Google Play dispute/refund tools if you cannot obtain a satisfactory response from the developer.
Customer experiences
What users like
Many users praise detailed activity, sleep and stress insights and integrations with Apple devices.
Positive reviewers highlight improved mindfulness, routine awareness and motivating feedback from the app.
Common complaints
Frequent negative feedback mentions confusion about how to cancel and unexpected auto‑renewal charges.
Users also report difficulties getting refunds, aggressive notifications, and occasional inconsistent readings.
Documentation checklist
Prepare these items before contacting support
- Receipt or transaction ID for the subscription (App Store, Google Play or website).
- Email address registered with your Welltory account.
- Device type (iPhone/Android) and where the purchase was made (App Store, Google Play, website).
- Screenshots showing subscription status, billing date, and any error messages.
Why these items matter
Having accurate transaction details speeds verification and increases the chance of a quick resolution.
If you pursue disputes with Apple, Google or your bank, receipts and timestamps are often required evidence.
Common mistakes
Using the wrong cancellation channel
Many users try to cancel through the Welltory app for an App Store or Google Play purchase; those must be cancelled via the platform that billed you.
Attempting to contact Welltory for a platform purchase refund can delay resolution since Apple/Google control those refunds.
Missing timing windows
Requesting refunds outside the stated windows (14 days for first-time annual purchases, 48 hours for renewals) may limit refund eligibility.
Keep renewal dates and receipts to avoid missing short refund deadlines after auto‑renewal.
Comparative recap
Quick comparison table
| Topic | App Store (Apple) | Google Play | Website (Welltory) |
|---|---|---|---|
| Where to cancel | Apple ID / App Store subscriptions | Google Play Subscriptions | Account → Subscription on Welltory web/app |
| Who issues refunds | Apple handles refunds directly | Welltory handles some Google Play/website refunds; Google also has dispute tools | Welltory may refund annual purchases within policy windows |
| Key refund windows | Follow Apple refund process | First annual: 14 days; renewals: 48 hours (per Welltory policy) | First annual: 14 days; renewals: 48 hours (per Welltory policy) |
| Support link | Welltory on App Store (SG) | Use Google Play support in your Google account | Welltory refunds policy |
Takeaway
Cancel where you were billed and keep receipts to confirm dates for refund eligibility.
Use platform dispute tools if you cannot get a satisfactory resolution through the developer.
After cancelling
Check access and receipts
Confirm the end date of your paid access and keep your final receipt or billing screenshot for records.
Monitor your card statements to ensure the subscription does not renew unexpectedly.
Useful links
- Welltory refunds policy: https://help.welltory.com/en/articles/3704644-welltory-refunds-policy
- Welltory on the App Store (Singapore): https://apps.apple.com/sg/app/welltory-heart-health-monitor/id1074367771
Address
Corporate address
Welltory headquarters (registered address): 541 Jefferson Avenue, Suite 100, Redwood City, CA 94063, United States.
Contact guidance
When contacting support, use the email address registered to your Welltory account and include receipts and screenshots.
If you need platform-specific help (Apple/Google), open disputes through your App Store or Google Play account respectively.