Cancellation Leaseweb: Easy Method

What is Leaseweb

Overview

Leaseweb is a global B2B internet infrastructure provider offering dedicated servers, cloud hosting, CDN and related services. The company supplies physical and virtual hosting products geared toward businesses rather than individual consumers.

Service focus

Leaseweb operates with data centre and support offerings worldwide, including a Singapore presence and dedicated server products targeted at enterprises and developers.

How to cancel Leaseweb

Where to start

Cancellations must be done in the Leaseweb Customer Portal under All Products → Services. You cannot cancel via general support tickets or social channels unless instructed otherwise by Leaseweb.

Step-by-step cancellation

• Log in to the Leaseweb Customer Portal and navigate to All Products → Services.
• Select the service you want to cancel and click the Cancel button.
• Provide a cancellation reason when prompted and submit the request.
• Watch for the automated confirmation message that includes the service end date.
• If needed you can use the Uncancel option to reverse the cancellation up to 24 hours before the contract end date.

What happens when you cancel

Access and confirmation

After submitting a cancellation in the portal you will receive an automated confirmation that includes the scheduled service end date. Keep that confirmation for your records.

Renewal and undoing cancellation

Contracts renew automatically at the end of the initial term unless cancelled in accordance with the contract notice rules. You may undo a cancellation using the Uncancel option up to 24 hours before the contract end date.

Data and service termination

Expect access to the service to remain until the listed end date. Back up any data you need before that date because leased services are typically deprovisioned at contract end.

Will I get a refund?

Standard refund policy

Leaseweb does not offer a statutory 14-day consumer cooling-off right or a general money-back guarantee for its B2B services. Refunds are not a standard entitlement in Leaseweb terms.

Exceptions and credits

• Service credits may apply for SLA breaches (for example Public Cloud downtime) according to the SLA terms.
• Other refunds or credits are discretionary and depend on contract terms or specific agreements with Leaseweb.

Leaseweb plans and pricing

Pricing summary

The table below lists the available plans and approximate monthly prices reported in Leaseweb documentation and review sources. Confirm exact pricing in the portal or quotation.

Notes on listed prices

Prices are shown in Singapore Dollars (S$) and reflect starting or monthly fees where indicated. Specific configurations and add-ons change pricing.

Your consumer rights in Singapore

B2B vs consumer context

Leaseweb primarily provides B2B services. Statutory consumer protections like a 14‑day cooling-off period typically apply to individual consumers rather than commercial buyers.

Action points for Singapore customers

• Determine whether you are contracting as a business or individual consumer - this affects legal protections.
• Review your signed contract and the Leaseweb Sales Contracts KB entry for the exact notice periods and termination rules.

Customer experiences

Positive feedback

Reviewers commonly praise Leaseweb for stable server performance and strong infrastructure. Many users report professional, knowledgeable support for technical tasks such as IP migration.

Negative feedback

Frequent complaints concern slow or cumbersome KYC verification after ordering, unexpected billing or renewals, and difficulty retrieving data post-cancellation in some reports.

Documentation checklist

What to prepare before cancelling

• Leaseweb account login credentials and service ID(s).
• Contract start and end date, and current billing/invoice records.
• Any signed sales contract or quote referencing notice periods.
• Backups or exports of all data hosted on the service.
• KYC or company verification documents if they were used during onboarding.

Records to keep after cancelling

• Automated cancellation confirmation with service end date.
• Final invoices and any correspondence about credits or refunds.
• Evidence of data retrieval or destruction if the matter becomes disputed.

Common mistakes

Missing notice windows

Many customers miss contract notice requirements and expect immediate termination. Contracts renew automatically; you must give notice according to your contract term.

Not backing up data

Assuming you will retain access until you explicitly ask for backups is risky. Always export and store critical data before the service end date to avoid data loss.

Comparative recap

Quick comparison

The table below summarises key cancellation and refund points to help compare Leaseweb to expectations from other providers.

How to use this table

Use the right-hand column as a checklist of items to verify before you cancel or sign a new contract.

After cancelling

Action steps post-cancellation

• Export and securely store all data and logs before the service end date.
• Keep the automated cancellation confirmation and final invoices.
• Monitor billing to ensure no unexpected renewals or charges after the end date.

Useful Leaseweb links

• How to cancel services (Leaseweb KB)
• Sales Contracts and notice periods (Leaseweb KB)
• Service Level Agreement (SLA) details (Leaseweb KB)

Address

Primary Singapore address

1 Tai Seng Avenue, Tai Seng Exchange, Tower A #04‑13, Singapore 536464

Notes about contacting Leaseweb

Use the Customer Portal for account and cancellation actions. For postal or corporate correspondence, use the address above and reference your account and service IDs in any letter.