Cancellation Unifi: Easy Method

What is Unifi

Overview

Unifi is Telekom Malaysia's consumer-facing brand for broadband, home and mobile services in Malaysia. It offers fibre broadband plans, TV streaming add-ons, and related digital services under TM's terms and conditions.

Service scope

Unifi includes core ISP services (broadband and mobile), Unifi TV/streaming add-ons, and a separate product named Unifi App Limited (Venues) which is unrelated to TM's Unifi broadband offerings. Policies differ by product.

How to cancel Unifi

Start the cancellation (online)

• Give 30 days' notice via Unifi self-care portal (unifi.com.my), the MyUnifi app, live chat, email ([email protected]), Facebook or Twitter.
• Use the official Unifi support page for guidance: Unifi support FAQ.

Complete the termination (in person)

• After you give notice, visit a TMpoint outlet around Days 31 - 35 to complete termination and return any TM equipment if required.
• If you visit after Day 35 you may need to give another 30 days' notice; plan the TMpoint visit within the recommended window.

What happens when you cancel

Service access and billing

After you submit 30 days' notice, services generally continue until the effective termination date at the end of the notice period.

For Unifi TV or streaming add-ons, cancellation mid‑billing cycle does not trigger a pro‑rata refund; access continues until the end of the current billing cycle.

Contracts and penalties

If you terminate a fixed‑term contract early you may incur an early termination penalty (ETP). TM calculates ETPs based on remaining months or fixed plan penalties (for example, RM500 on some plans).

Return any rented hardware as required; some products (see Unifi App Limited) may require hardware return to refund a deposit.

Will I get a refund?

Credit balance refunds

If you have a credit balance when your Unifi (TM) service ends, TM will refund that balance within 90 days of termination.

Exceptions and non‑refunds

• Unifi TV/streaming add-ons: no refunds for mid‑cycle cancellations; access remains until the end of the billing cycle (Unifi TV apps support).
• Unifi App Limited (Venues): 30‑day free trial must be cancelled within the trial to avoid billing; hardware deposit refundable only upon return of equipment in good condition (Unifi App Limited terms).

Unifi plans and pricing

App subscription pricing

The only Singapore‑denominated Unifi pricing available in the verified data is for the Unifi app membership (in-app purchases).

Table of available app prices

Your consumer rights in Singapore

General guidance for Singapore residents

If you are in Singapore and using a Unifi product purchased cross‑border, note that local consumer protections may differ from Malaysia's rules.

Unifi's cancellation and refund terms are governed by TM's terms and the purchase method (for example, in‑app purchases follow the store's terms). Check your purchase channel and contract for the governing rules.

When to seek local advice

If you believe a policy is unfair or you need help enforcing a refund, consider contacting Singapore consumer advisory services for guidance on cross‑border or digital purchase disputes.

Customer experiences

Positive feedback

Users praise intuitive interfaces and responsive support in some channels, noting ease of use and quick remediation from support teams on certain platforms.

Negative feedback

Common complaints include slow or unhelpful customer service, unresolved technical issues, inconsistent speeds, long waiting times, and disputes over contract renewals or hidden fees.

Documentation checklist

What to bring for termination

• Your Unifi account number or customer ID.
• Valid photo ID (NRIC, passport) matching the account holder.
• Any receipts or proof of deposit if equipment was rented or a deposit was taken.

What to prepare ahead

• Screenshot or confirmation of the 30‑day notice submission from the self‑care portal or MyUnifi app.
• List of hardware to return and its condition; keep packing slips if available.

Common mistakes

Timing errors

One frequent error is missing the recommended TMpoint visit window (Days 31 - 35) after giving 30 days' notice. Visiting too late can require re‑notification and delay termination.

Expecting mid‑cycle refunds

Many customers mistakenly expect prorated refunds for streaming add‑ons; Unifi's policy is no refunds mid‑cycle and access continues until the billing period ends.

Comparative recap

Quick comparison

The table below compares cancellation notice, refund rules and trial/returns across the verified Unifi products.

At‑a‑glance table

After cancelling

Next steps to confirm closure

Keep confirmation of service termination and any refund references. Monitor your bank/card statements for refunds or final charges.

Official links and contacts

• Unifi support FAQ: https://unifi.com.my/support/faq
• Unifi TV apps support: https://unifi.com.my/tv/tv/tv/support/tv-apps
• Unifi App Limited (Venues) terms: https://www.unifi.app/terms-and-conditions-venues

Address

Corporate correspondence

Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur, Malaysia.

In‑person termination

For in‑person termination and equipment return, visit your nearest TMpoint outlet during the recommended Days 31 - 35 after lodging 30 days' notice.