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Cancel ROGERS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Rogers service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rogers: Easy Method
What is Rogers
Overview
Rogers is a major telecommunications company based in Canada offering mobile, internet and TV services. It operates consumer services under Rogers Communications; related entities also provide regional or travel SIM products sold outside Canada.
Presence in Singapore
There are Rogers‑branded travel SIMs and regional offices referenced in Singapore, but Rogers' consumer services are primarily Canadian offerings. Localised pricing for Rogers Canada services was not found for Singapore.
How to cancel Rogers
Primary cancellation routes
- Call Rogers customer support and request cancellation with a representative.
- Use Rogers chat support and request cancellation with an agent.
Step-by-step cancellation (recommended)
- Prepare account details (account number, phone number, billing name).
- Call or start a chat with a Rogers support agent and explicitly request service cancellation.
- Ask the agent to confirm final charges, any early termination fees, and equipment return instructions.
- Get a cancellation reference number or transcript and note the agent name and time.
What happens when you cancel
Billing and account access
Final billing is generated on the next billing date and may include outstanding charges, device subsidy balances, and overages.
The MyRogers account typically remains accessible for 12 months after cancellation for billing review.
Equipment and service access
Equipment return fees or return processes may apply; confirm steps and deadlines with the agent.
Service access ends per the agent's confirmation and your billing cycle; ask whether service is terminated immediately or at period end.
Will I get a refund?
General refund policy
Prorated refunds for the unused portion of the billing month may be issued for smartphone plan cancellations.
Refunds for smartphone prorated balances are typically issued by cheque and may take 4 - 6 weeks to arrive.
Exceptions and guarantees
- The 30‑Day Satisfaction Guarantee program has been reported removed in community discussions.
- Buyer’s remorse rules (phone returns within 30 days) still appear in user reports but may include charges for days of service and activation fees.
Rogers plans and pricing
Example plan sold in Singapore
The only Singapore‑market pricing found in the verified data is a travel/data SIM product sold locally, not standard Canadian Rogers subscriptions.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Rogers Wireless Data SIM (Singapore vendor, 14‑day) | S$60.00 | 14 days | Unlimited data (4G LTE), data‑only service, no calls or SMS |
Your consumer rights in Singapore
Core legal framework
Singapore consumer protection (including the Consumer Protection (Fair Trading) Act and Lemon Law) does not require refunds merely because a customer changes their mind.
Refunds or remedies are mandated when a product or service is defective or non‑conforming, typically within six months of purchase under local rules.
Practical implications
- If a service or device is faulty, document the defect and contact the seller or provider promptly.
- For change‑of‑mind cancellations, expect provider policies to govern refunds rather than statutory rights.
Customer experiences
Positive reports
Some customers report quick cancellations via chat or phone when they reached a responsive representative.
These faster outcomes appear to depend on agent responsiveness and timing.
Negative reports
Many users describe long wait times, inconsistent information, and being handed between channels (phone/chat/store) during cancellation attempts.
Reports include issues with delayed refunds, unclear equipment return procedures, and agents attempting retention or stalling.
Documentation checklist
Before you call or chat
- Account number, phone number or service identifier
- Billing name and billing address
- Last bill and any proof of payment
Ask for during cancellation
- Confirmation of final charges and early termination fees (if any)
- Equipment return instructions, addresses and deadlines
- Cancellation reference number, agent name, and transcript or chat copy
Common mistakes
Assuming self‑service cancellation is available
Many customers try to cancel through the app store, Google Play subscriptions, or web portal, but Rogers requires speaking with an agent for service cancellations.
Do not rely on in‑app subscription toggles for core service cancellation.
Not confirming return or refund details
Failing to ask for written confirmation of equipment return steps or refund routing can lead to delays or misdirected cheques.
Always obtain a reference number and verify the refund method and mailing address used by the provider.
Comparative recap
Quick side‑by‑side
How key items compare
| Feature | Rogers (Canada services) | Rogers Wireless Data SIM (Singapore vendor) |
|---|---|---|
| Cancellation method | Must call or chat with a support agent; no self‑cancellation via app/web | Purchase and cancellation policies depend on the Singapore vendor; product sold locally |
| Refund timing | Prorated refunds by cheque generally 4 - 6 weeks for smartphone plans | Vendor policy; price example: S$60 for 14 days (prepaid data‑only) |
| Pricing visibility | No Singapore‑localized pricing for Rogers Canada found | Displayed: S$60.00 for 14 days (unlimited data, data‑only) |
After cancelling
Confirmations to keep
Keep cancellation references, chat transcripts, and final bill copies for at least several months, as refunds and disputes can take time.
Monitor bank statements and the address used for any cheque refunds until the refund arrives.
Useful links
- Rogers - How do I cancel my services?
- Rogers - What to expect after cancelling your smartphone plan
- Singapore consumer guidance (general)
- Rogers Wireless Data SIM (Singapore vendor) - example product
Address
Local office (referenced)
Rogers-related presence in Singapore is referenced at: 60 Kaki Bukit Place, #03‑04, Eunos Techpark, Singapore 415979.
Contact note
There is no separate cancellation mailing address identified; contact customer support by phone or chat for cancellations.