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Cancellation service #1 in Singapore
Cancellation Dialog: Easy Method
What is Dialog
Overview
Dialog is a telecommunications provider offering mobile, data, value‑added services (VAS) and device sales. Services include subscription‑style digital products and add‑on content managed through Dialog platforms.
Typical services
Offerings include Dialog AI subscriptions, web portal VAS, IVR games, app‑based services and online device sales with doorstep delivery. Cancellation and refund rules vary by service type.
How to cancel Dialog
Cancel Dialog AI (quick method)
- Send the SMS text message "UNREG Dialog AI" to 87798 to cancel Dialog AI subscriptions.
- Alternatively, use the Dialog self‑care app to manage and cancel Dialog AI subscriptions.
- See Dialog's terms for Dialog AI for full details: Dialog AI terms.
Cancel VAS and other services
- Via Web Portal for VAS: log into the Web Portal to deactivate services; deactivation often requires dual consent from the subscriber and the content provider.
- Other VAS: cancellation methods vary - IVR games typically require dialing the IVR cancellation number, and alerts often require sending a specific SMS keyword to opt out.
- Follow the service‑specific cancellation flow shown in the Web Portal or the service menu for the fastest result.
What happens when you cancel
Access and content
When you cancel a subscription, access to the content or service generally stops at the end of the current billing period or immediately, depending on the service terms.
For some services, cancellation may remove access to subscribed content and any ongoing deliveries or alerts immediately.
Renewals and balances
Recurring renewals stop after cancellation where applicable, but any prepaid credits, time‑based allowances or promotional bundles may be forfeited according to the service terms.
Always check the specific product terms to confirm whether access continues until the end of the paid period or ends immediately.
Will I get a refund?
General refund policy for VAS
Refunds for value‑added services are limited. Refunds are generally issued only when a service malfunctioned and the service was not provided as promised.
Change of mind, non‑use, or forgetfulness are not valid refund reasons under Dialog's VAS rules.
Exceptions and Dialog AI
- If a service was activated without consent and you can provide evidence, Dialog and the content provider may consider a refund at their discretion.
- Dialog AI payments and any prepaid balances are treated as non‑refundable; unused credits are typically forfeited unless law requires otherwise. See Dialog AI terms: Dialog AI terms.
- For online device sales, refunds are not available for change of mind. A refund is permitted only if delivery is delayed beyond 7 working days and the refund is requested within 14 days of the delay.
Dialog plans and pricing
Where to check prices
Dialog’s plans and pricing change over time and by market segment (consumer / business). Do not rely on third‑party pages for current prices.
Always verify plan details, allowances and fees on Dialog’s official product pages before subscribing. For example, business offers are listed here: Dialog Business plans.
Pricing notes
This guide does not list prices. Pricing can vary by promotion, contract term and region - check the official Dialog site or contact support for exact amounts.
Your consumer rights in Singapore
General guidance
Singapore consumers have protections against misleading and unfair practices under local consumer law and industry codes. These protections may apply when services are sold without proper consent.
Digital subscription services often do not carry an automatic statutory cooling‑off period; remedies depend on the facts and applicable consumer protection law in Singapore.
What you can do
- Keep evidence of activation, billing, communication and consent to support any dispute.
- If you believe a service was activated without authorization, contact Dialog and consider raising a complaint with local consumer authorities or your payment provider if applicable.
Customer experiences
Public review trends
Independent reviews show a mix of experiences. On Trustpilot many Dialog.lk reviews are low, with repeated complaints about customer support and service reliability. See Trustpilot: Dialog on Trustpilot.
Common reported issues
Reported problems include difficulties cancelling subscriptions, unexpected charges, poor customer service response and perceived throttling or instability of data services.
These reports suggest documenting interactions and keeping copies of cancellation confirmations when you contact Dialog.
Documentation checklist
What to prepare before cancelling
- Account details: mobile number, customer ID, email address used for the account.
- Service details: name of the VAS, subscription start date, billing records and any service IDs or transaction references.
Evidence to support refunds or disputes
- Copies/screenshots of activation messages, billing SMS, app notifications, or unwanted charges.
- Records of attempts to contact Dialog (dates, times, reference numbers) and any cancellation confirmations.
Common mistakes
Failing to record confirmation
Many users cancel but do not keep written confirmation. Without a confirmation ID or screenshot, proving cancellation later becomes difficult.
Always request and save a cancellation confirmation or take a screenshot of the final confirmation screen or message.
Assuming automatic refunds
Users often assume unused credits will be refunded automatically; Dialog’s terms typically treat digital payments and prepaid balances as non‑refundable except in limited cases.
Do not assume a refund - raise the issue promptly with evidence if you believe charges were unauthorized or a service failed to operate.
Comparative recap
Quick comparison
| Feature | Dialog AI | VAS via Web Portal | Other VAS (IVR, SMS, apps) |
|---|---|---|---|
| Cancellation method | SMS "UNREG Dialog AI" to 87798 or self‑care app | Deactivate in Web Portal (may require dual consent) | Service‑specific (dial IVR, send SMS keyword, app uninstall) |
| Refund likelihood | Generally non‑refundable (prepaid balances forfeited) | Refunds only for malfunction or unauthorized activation | Refunds limited; depends on evidence and provider discretion |
| Typical time to effect | Often immediate or end of billing period (check terms) | May require provider action and consent; timing varies | Varies by mechanism; IVR/SMS opt‑outs often immediate |
After cancelling
Follow up actions
Save cancellation confirmations and monitor subsequent bills for unexpected charges.
If charges persist, escalate with Dialog support and present your evidence (screenshots, SMS confirmations, reference numbers).
Useful official links
- Dialog AI terms and related cancellation/refund info: https://ai.dialog.lk/terms
- Check Dialog product pages for current plans and official contact routes: Dialog Business plans
Address
Corporate contact (mailing)
Senior General Manager - Dialog Enterprise, Dialog Broadband Networks (Pvt) Ltd.
No. 475, Union Place, Colombo 2, Sri Lanka.
Sending service notices
Permanent or temporary disconnection requests are usually required to be sent by registered post, hand delivery with acknowledgement, courier or acknowledged email as per Dialog’s service notice procedures.
Keep proof of delivery and acknowledgement when submitting formal disconnection or dispute notices.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.