Cancellation Digi: Easy Method

What is Digi

Digi is a mobile telecommunications brand offering prepaid, postpaid and roaming services in the region. Information in this guide references Digi-related terms and regional CelcomDigi guidance for cancellation and refunds.

Scope of this guide

This guide focuses on cancelling Digi-related subscriptions and roaming passes relevant to Singapore users. It summarises cancellation steps, refund expectations and next steps.

Sources used

Content is based on Digi/CelcomDigi published help pages, terms and verified summaries. Links to those sources are included in the After cancelling section.

How to cancel Digi

Cancel via Digi app or web (direct provider)

• Open the Digi app or the Digi web portal and sign in to your account.
• Navigate to Subscriptions, Plans or Auto‑renew settings and choose Cancel or Turn off auto‑renew.
• Follow on‑screen prompts to confirm; cancellation via provider typically stops auto‑renew but access continues until the paid period ends.

Cancel App Store / Google Play purchases

• For iOS purchases billed via Apple: go to Settings → [Your Name] → Subscriptions → Cancel Subscription, or manage via the Mac App Store account settings.
• For Android purchases billed via Google Play: open Google Play → Subscriptions and services → select the subscription → Cancel. Google Play refunds are subject to Google’s policies (see links below).

What happens when you cancel

Access after cancellation

If you cancel through the provider (app/web), auto‑renewal is usually disabled but you keep access until the end of the paid term.

Service termination and device plans

For device‑bundled postpaid plans with minimum commitments, early termination may trigger forfeiture of remaining device payments or additional charges under the provider’s terms.

Will I get a refund?

General refund position

Digi/CelcomDigi terms do not guarantee a general right to refunds for telecom subscriptions. Deposits or specific fees may be treated separately under the terms.

Platform purchases and exceptions

• App Store and Google Play purchases: refunds follow Apple/Google policies. Google Play commonly allows a short refund window (e.g., 2 hours).
• Digi does not override platform refund rules for purchases billed through those stores; check the platform for refund requests.

Digi plans and pricing

Representative roaming pass

The table below shows the verified approximate Singapore‑denominated price for a specific Digi roaming pass derived from published data.

Notes on pricing

Amounts are approximate conversions and Digi Singapore may publish different local pricing. Always confirm prices in the app or at checkout before purchase.

Your consumer rights in Singapore

Cooling‑off and refund rights

Singapore law does not generally provide a 14‑day cooling‑off right for telecom subscriptions. Telecom services are typically excluded from distance‑sale cooling‑off protections.

Complaint and redress options

• You may escalate unresolved telecom complaints to the relevant Singapore regulator or use the Small Claims Tribunal for monetary disputes.
• For platform purchases, rely on Apple/Google refund mechanisms as first recourse for billed charges via their stores.

Customer experiences

Common reported issues

Public reports about CelcomDigi include app instability, login and eKYC problems, and sporadic billing or connection issues.

User response and context

Many complaints appear on community forums. These reports reflect user experiences and may not represent all customers or Digi’s official position.

Documentation checklist

What to gather before cancelling

• Account username or mobile number used with Digi.
• Recent billing statements or receipts showing the subscription or charge in question.
• Device IMEI or contract number for postpaid/device bundle cases (if applicable).

What to include in written notice

• Your full name, account number and contact information.
• Clear statement of intent to cancel, effective date and reason (optional).
• Attach proof of purchase if requesting a refund or disputing a charge.

Common mistakes

Assuming instant refunds

Example: cancelling a subscription in the app does not automatically produce a refund. Refunds depend on the terms and whether the purchase was billed by Apple/Google.

Not checking the billing channel

Example: purchases billed through App Store or Google Play must be cancelled and refunded via those platforms, not via Digi’s customer portal.

Comparative recap

Quick comparison table

After cancelling

Follow‑up actions

• Keep confirmation emails or cancellation reference numbers until the final billing cycle completes.
• Monitor your next bank or card statement for any unexpected charges and raise disputes promptly if needed.

Helpful official links

• How to cancel App Store subscriptions (CelcomDigi)
• How to cancel Google Play subscriptions (CelcomDigi)
• CelcomDigi Period of Agreement & Termination (summary)
• Digi Singapore Terms

Address

Corporate contact

Digi Telecommunications Sdn. Bhd., Lot 10, Jalan Delima 1/1, Subang Hi‑Tech Industrial Park, 40000 Subang Jaya, Selangor, Malaysia.

When to send written notices

If a written cancellation notice is required, send it to the corporate address above and retain proof of postage or delivery confirmation.