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Cancel DTAC
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Dtac service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dtac: Easy Method
What is Dtac
Overview
Dtac (Total Access Communication Public Company Limited) is a major Thai mobile network operator offering voice, SMS and mobile data services, prepaid and postpaid plans, and travel roaming options.
Services relevant to Singapore visitors
Dtac provides short-term travel plans, roaming bundles and eSIM options that include coverage in Singapore and Asia. Some offerings are sold through partners (e.g., Pelago) for travellers.
How to cancel Dtac
Online and self‑service options
- Use Dtac Mobile Care for account management and cancellation steps: Dtac Mobile Care.
- For roaming or travel passes, check the specific product page or the Go Inter service before cancelling: Go Inter.
Contact and in‑person options
- Visit a Dtac service centre in Thailand to request account termination or return hardware where applicable.
- If you cannot resolve the cancellation online, escalate via Dtac’s formal complaint channels (address provided below).
What happens when you cancel
Service access
When you cancel a Dtac service, voice, SMS and data access will stop according to the plan’s termination rules or at the end of the billing period.
Auto‑renewal and data expiry
Cancelling prevents future auto‑renewals, but any already‑paid data, minutes or remaining validity may expire immediately or at the period end depending on the product terms.
Will I get a refund?
General refund policy
Refunds depend on the product terms and Dtac’s Terms of Use. Digital content and used service periods are commonly non‑refundable under most operators’ policies.
Exceptions and next steps
- If you believe you qualify for a refund (billing error, duplicate charge), contact Dtac support and reference the Terms of Use: Dtac Terms of Use.
- For purchases of digital subscriptions, review the product T&Cs (example: Dtac Play content terms): Dtac Play terms.
Dtac plans and pricing
Summary table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| GO Travel (Asia - Aus) - 8 GB / 10 days | S$18.21 | 10 days | 8 GB data, max speed, no calls |
| GO Travel EXTRA (Asia - Aus) - 8 GB + 50 min calls / 10 days | S$24.29 | 10 days | 8 GB data + 50 mins calls |
| GO Travel (Asia - Aus) - 16 GB / 10 days | S$26.34 | 10 days | 16 GB data |
| GO Travel (Asia - Aus) - 10 GB / 15 days | S$28.36 | 15 days | 10 GB data |
| GO Travel (Asia - Aus) - 15 GB / 30 days | S$52.71 | 30 days | 15 GB data |
| GO Travel EXCLUSIVE (Asia - Aus) - 30 GB + 100 min calls / 30 days | S$81.09 | 30 days | 30 GB data + 100 mins calls |
| SIM GO INTER (Singapore) - 6 GB / 7 days | S$12.13 | 7 days | 6 GB data roaming in Singapore |
| Pelago eSIM - 15 GB / 8 days | S$9.98 | 8 days | 15 GB data (DTAC/AIS coverage) |
| Pelago eSIM - 50 GB / 10 days | S$13.14 | 10 days | 50 GB data (DTAC coverage) |
Your consumer rights in Singapore
Key legal protections
In Singapore, consumers are protected by laws and agencies such as the Consumer Protection (Fair Trading) Act and the Consumers Association of Singapore (CASE).
Practical implications
- You are entitled to clear pre‑contract information, accurate pricing and fair contract terms.
- If a service is misrepresented or there is an unresolved billing dispute, you may contact CASE for mediation and guidance.
Customer experiences
Positive feedback
Many customers report reliable data roaming and competitive short‑term plans for travel. Partner eSIM options (e.g., Pelago) are often praised for convenience.
Common complaints and themes
Some reviewers cite issues with refunds, auto‑renewal confusion and the need to visit a service centre for complex cancellations. See general customer feedback: Dtac on Trustpilot.
Documentation checklist
What to bring for cancellations
- Account number or mobile number associated with the Dtac service.
- Government ID used at registration (or company ID for business accounts).
- Proof of purchase, receipts or contract documents.
If a third party is cancelling
- Signed authorization letter from the account holder and a copy of the account holder’s ID.
- Contact details and any supporting evidence (screenshots, billing statements).
Common mistakes
Not checking auto‑renewal settings
Example: A traveller cancels their physical plan but forgets to turn off auto‑renewal for an add‑on, resulting in an unexpected charge.
Failing to document the process
Example: Calling support without recording the date/time and agent name can make disputes harder to resolve later.
Comparative recap
Quick side‑by‑side
| Plan | Price (SGD) | Period | Best for |
|---|---|---|---|
| Pelago eSIM - 15 GB | S$9.98 | 8 days | Budget travellers wanting high data |
| SIM GO INTER (Singapore) - 6 GB | S$12.13 | 7 days | Short Singapore stays |
| GO Travel (Asia - Aus) - 8 GB | S$18.21 | 10 days | Standard regional roaming |
| GO Travel EXCLUSIVE - 30 GB + calls | S$81.09 | 30 days | Heavy data users needing voice |
After cancelling
Follow‑up actions
- Request written confirmation of cancellation and any final billing summary from Dtac Mobile Care: Dtac Mobile Care.
- Check roaming usage and charges for accuracy; keep records for at least 6 months.
Helpful links
- Dtac Mobile Care: https://www.dtac.co.th/en/dtac-mobile-care/
- Roaming rates for Singapore: Dtac roaming rates (SGP)
- Go Inter travel/eSIM information: Go Inter
- Dtac product terms (examples): Dtac Play terms
Address
Dtac complaint & corporate address
DTAC complaint center at Phahonyothin Center: 404 Building, Phahonyothin Center (2nd Floor), Phahonyothin Road, Samsen Nai, Phayathai, Bangkok 10400, Thailand.
Notes about visiting
If you plan to visit in person, bring the documentation listed above and confirm service centre hours via Dtac Mobile Care before travel.