Cancellation Brain.Fm: Easy Method

What is Brain.Fm

Overview

Brain.Fm is a music-streaming service that offers engineered audio designed to support focus, relaxation, and sleep using neuroscience-informed soundtracks.

The service is available via web and mobile apps and uses subscription access for full features.

Core features

Brain.Fm provides sessions tailored to specific cognitive goals (focus, relax, sleep) and claims research-backed audio design to aid performance.

Access and billing depend on whether you subscribed via the Brain.Fm website, Apple App Store, or Google Play Store.

How to cancel Brain.Fm

Web (Brain.fm site)

• Log in to your account on the Brain.Fm website.
• Go to Account Overview → Membership → “Cancel your membership.”
• Brain.Fm processes cancellations within about 2 business days; cancel at least 24 hours before the period ends to avoid renewal.

Apple App Store and Google Play

• Apple App Store: Open your Apple ID subscription settings and cancel directly through Apple. Cancel at least 24 hours before renewal; Apple handles billing and refunds.
• Google Play Store: Turn off auto‑renewal in Google Play account subscriptions at least 24 hours before renewal; Google handles billing and refunds.
• Brain.Fm cannot cancel or refund subscriptions purchased through Apple or Google - those are handled by the store.

Processing and timing

Always note the exact renewal date and cancel at least 24 hours before that time to avoid an automatic charge for the next period.

Keep screenshots or confirmation messages of any cancellation action; Brain.Fm states web cancellations are processed in about 2 business days.

What happens when you cancel

Access after cancellation

After cancelling a paid subscription you typically retain access until the end of your current paid term.

Service access does not usually stop immediately unless specified otherwise in confirmation text.

Renewal and billing

If you do not cancel at least 24 hours before the period end, your subscription may auto‑renew and you will be charged for the next period.

For App Store/Google Play subscriptions, the third party (Apple/Google) manages the renewal and billing cycle.

Account data

Cancellation usually does not delete your account or milestones; check your account settings for delete options if you want data removed.

Save any personal data or progress you may want before deleting an account or uninstalling apps.

Will I get a refund?

General policy (non‑EU)

Brain.Fm’s stated policy is that partial subscription‑term refunds are not provided.

To avoid being charged, cancel at least 24 hours before the current period ends; partial‑term refunds are generally not available.

European Union exception

Under Brain.Fm’s terms, EU consumers have a 14‑day right to a full refund only if they have not started streaming or downloading content.

Once streaming or downloading begins, that 14‑day right is forfeited according to Brain.Fm’s terms.

App Store and Google Play purchases

• Refunds for purchases made through the Apple App Store or Google Play must be requested from Apple or Google.
• Brain.Fm cannot directly cancel or issue refunds for subscriptions purchased via those third parties.

Brain.Fm plans and pricing

Pricing table

Notes on pricing

These SGD prices are taken from the iOS App Store listing for Singapore; durations (monthly/yearly) are not specified in that listing.

The Brain.Fm official pricing page lists USD prices (for example US$14.99/month, US$99.99/year); check your purchase screen or receipts for exact period information.

Your consumer rights in Singapore

Legal context

Singapore’s Consumer Protection (Fair Trading) Act offers protection against unfair practices, but there is no statutory 14‑day cooling‑off right for digital subscriptions comparable to the EU.

Refunds and cancellations are primarily governed by the service’s own terms unless conduct is misleading or unfair.

Practical implications

Brain.Fm’s stated policies (no partial refunds, 24‑hour cancellation window, cancellation processing time) must still comply with general fairness principles under Singapore law.

If you believe trial terms were misleading or cancellation was made deliberately difficult, you can document and escalate the issue to consumer protection channels such as CASE.

Customer experiences

Positive feedback

• Many users report improved focus, productivity, and a personalized listening experience supported by responsive support staff.
• Aggregated reviews often show high ratings and recommendations for the app’s usefulness and music quality.

Negative feedback

• Some users report difficulty cancelling subscriptions and being charged despite attempting to cancel.
• Complaints include confusing trial displays, perceived aggressive billing, and dissatisfied users who felt locked out of services after payment.

Documentation checklist

What to keep

• Subscription receipt or invoice showing purchase date and source (Apple/Google/web).
• Screenshot of subscription page and confirmation emails for any cancellations or trial starts.
• Record of the exact renewal date and time you used to cancel.

How to store evidence

• Save emails and screenshots in a dedicated folder and back them up to cloud or local storage.
• Note times (with time zone) when you attempted cancellation and any confirmation IDs provided.

Common mistakes

Timing errors

Waiting until the last minute to cancel risks missing the 24‑hour cutoff; this commonly causes unexpected renewals.

Always check the exact local renewal timestamp and cancel at least a day earlier to be safe.

Wrong cancellation channel

Canceling in the wrong place is a frequent error - subscriptions bought via Apple/Google must be cancelled in those stores, not via the Brain.Fm website.

If you bought through an app store, contact Apple/Google for billing issues; Brain.Fm cannot directly cancel or refund those purchases.

Comparative recap

Summary table

Key takeaways

Always identify how you purchased the subscription before attempting cancellation to ensure you use the correct channel.

Document every step and cancel well before the 24‑hour cutoff to reduce risk of unexpected charges.

After cancelling

Useful links

• Brain.Fm pricing and official information: Brain.Fm Pricing
• Brain.Fm on the Singapore App Store: Brain.Fm on Apple App Store (SG)

Next steps

Check for a cancellation confirmation email or account message and retain it as proof. If charged in error, gather your documentation and contact the billing party (Brain.Fm, Apple, or Google) promptly.

If you cannot resolve a dispute, consider escalating with consumer protection bodies such as CASE and provide your documented evidence.

Address

Primary addresses

Brain.fm Inc., 1115 Broadway, 12th Floor, New York, NY 10010, USA.

Primary corporate/cancellation address (reported): 144 North 7th St, Brooklyn, NY 11249, USA.

Mailing format

If you need to send postal correspondence, include the company name, the full street address, city, state, and ZIP code as shown above.

For billing disputes, include your account email, subscription details, and copies of receipts or screenshots to speed review.