Cancellation Tidal: Easy Method

What is Tidal

Service overview

TIDAL is a subscription music-streaming service that focuses on high-fidelity audio, curated playlists and exclusive artist content.

It offers lossless and Hi-Res (FLAC) streaming, offline listening and family sharing options depending on the plan.

Where it is managed

Subscriptions are managed digitally: via TIDAL's website/account portal, the Android app (Google Play billing) or Apple App Store billing on iOS devices.

There is no separate Singapore office for subscription cancellations; billing is handled through the platform used to subscribe.

How to cancel Tidal

Cancel via Web (TIDAL website/account)

• Go to account.tidal.com and sign in with your TIDAL account credentials.
• Open Subscription, choose Cancel Subscription and confirm the cancellation.
• Cancellation is effective at the end of your current billing period.

Cancel on Android (Google Play billing)

• Within the TIDAL Android app: tap the Heart icon → gear icon → Edit → Manage Subscription → Cancel Subscription.
• Or open the Google Play app → Menu → Subscriptions → select TIDAL → Cancel subscription.

Cancel on Apple devices (App Store billing)

• Open your Apple ID subscriptions in iTunes/App Store settings to cancel; TIDAL cannot cancel App Store subscriptions directly.
• If you subscribed via the App Store, manage or cancel from your Apple ID subscription list on your iPhone, iPad or Mac.

What happens when you cancel

Access after cancellation

After cancelling, you retain full access to TIDAL until the end of your current billing period.

Downloaded offline tracks will typically remain available until the subscription expires.

Billing and renewal

Cancellation stops future renewals but does not usually prorate or refund the remaining paid period.

Make sure you receive a confirmation (email or on-screen) to record the cancellation date and end-of-service date.

Will I get a refund?

TIDAL general refund policy

TIDAL generally does not refund fees already paid, including advance payments or full subscription period fees, unless required by law.

Expect no automatic refunds for normal cancellations unless an exception applies.

Exceptions by region

• Brazil: 7-day right to withdraw if the service has not been used; refunds within that 7-day period may apply.
• EU/UK/EEA: There is a 14-day statutory right of withdrawal unless you consented to immediate start of service; if service began immediately with consent, the right may be waived and refunds may not be available.

Tidal plans and pricing

Pricing table

Pricing notes

Web subscriptions generally offer better value than App Store subscriptions because of platform fees.

Use the web subscription flow if you want to avoid higher App Store prices when possible.

Your consumer rights in Singapore

Legal context

No specific Singapore statutory cool-off period was found in TIDAL's terms for Singapore customers.

Consumer rights are governed by Singapore law such as the Consumers Protection (Fair Trading) Act and related CCCS guidance.

Practical guidance

• If a service is not delivered as described or is defective, Singapore consumer protection frameworks may provide grounds for a refund or remedy.
• Contact TIDAL Support first and keep records; if unresolved, consult the Competition and Consumer Commission of Singapore (CCCS) for further guidance.

Customer experiences

Positive feedback

Many users praise TIDAL's audio quality, describing the sound as outstanding for lossless and Hi-Res playback.

Some users report helpful customer support experiences, including refunds for trial oversights when support was contacted.

Negative feedback

Common complaints include difficulty cancelling, billing issues (being billed after cancellation) and lack of a direct phone support number.

Users also report app instability: crashes, download reliability problems and missing usability features across devices.

Documentation checklist

What to gather before contacting support

• Account email and username used with TIDAL.
• Subscription receipts or billing statements showing charges.
• Confirmation of cancellation (screenshots or confirmation email) if already attempted.

Additional useful items

• Device type and platform (Web / Android / iOS) and approximate cancellation date/time.
• Any support ticket numbers, chat transcripts or payment reference numbers.

Common mistakes

Canceling via the wrong channel

Many users try to cancel inside the app but subscribed through the App Store or Google Play; cancellation must be done through the original billing platform.

Assuming immediate refunds

TIDAL’s policy is generally not to refund already-paid periods; assume cancellation stops future billing but does not refund the current paid period unless law or support grants one.

Comparative recap

Summary table

Key takeaway

Cancel using the same platform you used to subscribe and keep confirmation records to avoid billing disputes.

Contact platform support (Google Play / Apple) for billing-specific disputes when applicable.

After cancelling

Immediate steps

• Save a screenshot or PDF of the cancellation confirmation and the end-of-subscription date.
• Monitor your email and bank/credit-card statements for any unexpected charges after the stated end date.

Helpful links

• TIDAL on the App Store - useful if you manage subscriptions through Apple.
• HardwareZone article on TIDAL pricing in Singapore - background on local pricing changes.

Address

TIDAL corporate contact (mailing address)

799 Broadway, 11th Floor, New York, NY, 10003, USA.

Note: This is a corporate address; subscription cancellations are handled digitally through the account portal or the billing platform you used to subscribe.