Cancellation Weverse: Easy Method

What is Weverse

Overview

Weverse is a fan community and digital content platform run by Weverse Company Inc., offering artists' content, memberships, messages, videos and merchandise ordering. It connects fans with artists via community posts, digital memberships and purchases.

Main features

Key features include artist DMs (digital memberships), exclusive posts, and a shop for merchandise and kits. Subscriptions and purchases may be handled in-app (Apple/Google) or directly on the Weverse website.

How to cancel Weverse

App Store (iOS)

• On your iPhone, open Settings.
• Tap your Apple ID (your name) → Subscriptions.
• Find the Weverse subscription → tap Cancel Subscription.
• Cancelling stops auto-renewal; your current paid period remains active.
• Refunds must be requested through Apple; contact Weverse support for assistance if needed.

Google Play (Android)

• Open the Google Play app → Menu → Subscriptions.
• Select the Weverse subscription → Cancel subscription.
• Cancellation halts future charges but does not guarantee refunds.
• Refunds follow Google Play policy and may require contacting Weverse support.

Web (Weverse site)

• Sign in at the Weverse website (weverse.io).
• Go to Account → Digital Membership or Purchases.
• Choose the membership or content and select cancel / stop renewal.
• Cancelling stops future renewals; refunds are handled case-by-case by Weverse support.

What happens when you cancel

Access and content

When you cancel a subscription, auto-renewal stops but your active billing period typically remains available until it ends.

Access to membership content usually continues until the paid period expires; you will lose access after that date.

Billing and data

Future charges stop immediately after cancellation of auto-renewal, but past charges remain unchanged unless a refund is approved.

Account data retention and content visibility are governed by Weverse policies; contact support if you need specific records preserved.

Will I get a refund?

General refund policy

For most digital purchases, refunds are generally allowed within 7 days only if the content has not been used or accessed.

Once content or services are used, refunds are typically not granted under Weverse policy.

Exceptions and special cases

• Service termination (e.g., artist DM membership terminated): Weverse may issue a pro‑rated refund plus 110%, processed via the original payment method or as Weverse Shop Cash (Jelly credit).
• VERIVERY VERRER membership termination: Eligible users as of 31 March 2025 received pro‑rated refunds at 110% of the remaining period; processed in early April 2025. Refunds were unavailable if the account had been deleted.
• If you paid via Apple or Google, refunds for in‑app purchases generally must be requested through Apple/Google stores; Weverse support can assist but final resolution may depend on the store's policy.

Weverse plans and pricing

Plans

Below are the reported monthly DM pricing estimates. Actual SGD charged may vary by store rounding, taxes, and exchange rates.

Notes on pricing

Prices are estimates converted from USD; the final SGD amount may differ due to exchange rates, app store policies, and taxes.

Weverse lists prices in Jelly and USD; check your payment method for the exact charged amount.

Your consumer rights in Singapore

Statutory protections

Singapore consumers have protections under laws such as the Consumer Protection (Fair Trading) Act (CPFTA) against unfair practices.

CASE (Consumers Association of Singapore) can support disputes involving unfair charges, misleading pre‑sale terms, or non-delivery issues.

How to seek help locally

• Collect evidence: receipts, order numbers, screenshots and timestamps.
• Contact the seller/platform first (Weverse support and the app store used for payment).
• If unresolved, consider filing a complaint with CASE or raising a CPFTA claim where unfairness can be shown.

Customer experiences

Positive feedback

• Users praise Weverse for facilitating artist‑fan interaction and rich community content.
• Security/trust metrics from third‑party analyses have rated official domains as generally trustworthy.

Negative feedback

• Reported issues include unresponsive customer support, multiple charges, delayed or missing orders, and difficulties obtaining refunds.
• Singapore users have reported high shipping fees and problems with presale order management in some cases.

Documentation checklist

Before you cancel

• Note which platform handled the payment (Apple, Google Play, or Web).
• Record the subscription or order ID, payment date, and amount charged.
• Keep screenshots of subscription pages, membership status, and any in-app receipts.

When you contact support

• Provide your account email/username, the transaction ID, and a clear description of the issue.
• Attach supporting evidence: screenshots, bank/app store receipts, and communication history.
• If pursuing a local complaint, keep copies of all correspondence with Weverse and the app store.

Common mistakes

Cancelling on the wrong platform

Many users assume cancelling inside the Weverse app will stop store-managed subscriptions. If you subscribed via Apple or Google, you must cancel through that store to stop auto-renewal.

Missing refund windows or deleting accounts

Expecting a refund after using content is a common pitfall; Weverse generally limits refunds to unused content within 7 days.

Deleting your account before attempting a refund can make you ineligible for certain refunds (e.g., case-specific refunds were unavailable if account deleted).

Comparative recap

Channel comparison

Key takeaway

Cancel where you paid. Store-managed purchases require the store for refunds; web purchases rely on Weverse support.

Keep records and act promptly to preserve refund options and consumer remedies.

After cancelling

If you need a refund

• Request refunds through the payment provider (Apple/Google) when applicable.
• For web purchases or special termination refunds, contact Weverse support and provide documentation.
• For verified service terminations, Weverse has issued pro‑rated refunds in past cases (see support notices).

Further support

For official notices and possible guidance from Weverse, refer to their notice page: Weverse official notice.

If local resolution fails, gather evidence and consider assistance from CASE or pursue remedies under the CPFTA.

Address

Weverse company

Weverse Company Inc., C, 6F, Pangyo Tech‑one Tower, 131, Bundangnaegok‑ro, Bundang‑gu, Seongnam‑si, Gyeonggi‑do, Republic of Korea.

Notes

There is no local Weverse office listed in Singapore. For payment disputes, contact the app store used for your purchase and Weverse support via their official site.