Cancellation Deezer: Easy Method

What is Deezer

Overview

Deezer is a music streaming service that offers access to millions of tracks, curated playlists, and personalised recommendations across apps and desktop.

It operates on a subscription model with free and premium tiers and is available on many devices in Singapore.

Key features

Main features include ad-free listening (on paid plans), offline mode, Flow personalised mixes and full catalogue access.

Deezer also offers family and student pricing options in selected markets.

How to cancel Deezer

Direct via Deezer (web/app)

• Log in to Deezer (web browser or app).
• Go to Account Settings or Favorites → Settings → Manage my account.
• Select "Manage my subscription", then "Cancel my subscription" and confirm.
• Cancel at least 48 hours before the period ends; cancellation takes effect at the end of the paid period.

If you subscribed directly through Deezer, you must cancel on Deezer’s platform.

Via Google Play (Android) and App Store (iOS)

• Google Play: Open Google Play Store → Menu/Profile → Payments & subscriptions → Subscriptions → Select Deezer → Cancel subscription → Confirm.
• App Store (iOS): Open iOS Settings → Tap Apple ID → Subscriptions → Select Deezer → Cancel Subscription → Confirm.

If billed by Google or Apple, manage and cancel via those stores; Deezer cannot cancel those subscriptions for you.

Mobile operator bundles

• If your Deezer comes as a carrier bundle, use your carrier’s portal, app, or customer service to cancel.
• Deezer subscriptions bundled with an operator cannot be cancelled via Deezer’s website in most cases.

What happens when you cancel

Access after cancellation

If you cancel a paid subscription, you typically retain premium access until the end of the current billing period.

Cancellation prevents automatic renewal; it does not usually end access immediately.

Account and data

Your account (email, playlists, saved music) remains available under the free tier after the paid period ends.

To delete account data you may need to follow Deezer’s account deletion process separately if required.

Timing and requirements

For direct Deezer subscriptions, cancellation must be made at least 48 hours before renewal to avoid being charged for the next period.

Operator and store-managed subscriptions follow the carrier/store timing rules instead.

Will I get a refund?

Direct Deezer subscriptions

Deezer generally does not provide refunds for direct subscriptions once confirmed.

Service continues until the end of the paid period; no pro‑rata refunds are normally provided.

Subscriptions billed by stores or operators

• Google Play subscriptions: refunds are handled by Google under Google Play policies.
• App Store subscriptions: refunds are handled by Apple under Apple policies.
• Operator bundles: refund and credit rules depend entirely on the operator’s contract.

For store- or operator-billed subscriptions you must request refunds through those providers.

Deezer plans and pricing

Pricing summary (Singapore)

Below are example prices shown in the iOS App Store listing and student offer for Singapore.

Use the subscription screen in your store or Deezer account to confirm current local pricing.

Your consumer rights in Singapore

General legal position

Singapore is not subject to EU consumer rules; local law applies to subscriptions purchased in Singapore.

Digital subscription refunds are not automatically required by Singapore law unless stated by the provider or if misrepresentation occurred.

Practical advice

• Keep receipts, confirmation emails and screenshots of cancellation attempts.
• If billed by Apple/Google/carrier, file refund requests promptly through their processes.
• If you believe you were misled, collect evidence and contact the provider or your payment issuer quickly.

Customer experiences

Positive feedback

Many users praise Deezer for broad device availability and consistent delivery of premium features.

Some reviewers highlight good audio quality and responsive support for specific artist-related requests.

Negative feedback

Common complaints include poor customer service and difficulty obtaining refunds after accidental renewals.

Users also report issues with app bugs, account problems for operator bundles, and slow or automated support replies.

Documentation checklist

What to keep before cancelling

• Subscription confirmation email or receipt.
• Record of payment method (credit card, Google/Apple receipt, carrier bill).
• Screenshots of subscription page and cancellation confirmations.

What to keep for disputes

• Dates and times of cancellation attempts or communications with support.
• Reference numbers from store or carrier refund requests.
• Any promotional or trial terms that were offered at signup.

Common mistakes

Canceling in the wrong place

Many users try to cancel on Deezer when their subscription is billed by Google, Apple or a mobile operator.

Always check who charged you (Deezer, Google Play, App Store or your carrier) before cancelling.

Missing timing requirements

Failing to cancel at least 48 hours before renewal for direct Deezer subscriptions can result in an unwanted charge.

Store or carrier billing may have different cutoffs; check the billing provider’s terms to avoid renewals.

Comparative recap

Quick comparison

The table below summarises where to cancel and who handles refunds for each billing path.

Use this to determine the correct cancellation channel for your subscription.

After cancelling

What to expect next

After successful cancellation you normally keep premium access until the billing period ends.

Check your email for cancellation confirmation and retain it for your records.

Useful links and next steps

• Postclic: How to cancel Deezer - step-by-step reference for different platforms.
• User reviews on Trustpilot - community feedback and common issues reported by users.

Address

Deezer Singapore (listed address)

Registered office historically listed as: 4 BATTERY ROAD, #25‑01, BANK OF CHINA BUILDING, Singapore 049908.

Note: company status and local contact arrangements may change; use the website or your billing provider for up-to-date contact channels.

Additional contact advice

If you cannot cancel via Deezer, contact the store (Apple/Google) or your mobile operator for support and refunds.

Keep all documentation and follow the refund/report process of the billing provider if you need a charge reversed.