Cancellation Moises: Easy Method

What is Moises

Overview

Moises is an app that helps musicians separate vocals, instruments, and beats from audio for practice, remixing, and production. It offers AI-powered stem separation, upload limits, and additional tools for rehearsing and creating.

Main capabilities

The app provides tiered subscription plans with features such as unlimited separation on Premium and advanced Hi‑Fi separation and professional modules on Pro. Moises is available on the Apple App Store in Singapore.

How to cancel Moises

If you subscribed through the Apple App Store

• Open Settings on your iPhone or iPad, tap your name, then Subscriptions, find Moises and choose Cancel Subscription.
• Cancellation stops auto‑renewal; you keep access until the end of the paid period.
• For the app listing, see the official App Store page: Moises on the Singapore App Store.

If you subscribed on the Moises website (direct/web purchase)

• Log into your account on the website (if available) and look for subscription or billing settings to cancel.
• If you cannot cancel online, send a written cancellation notice to the company mailing address provided below.

If you subscribed through Google Play or other storefronts

• Manage and cancel subscriptions through the storefront where you purchased (e.g., Google Play subscriptions settings).
• Storefronts control billing and refunds for purchases made through them.

What happens when you cancel

Access after cancellation

When you cancel, your subscription will not renew but you typically retain paid features until the end of the current billing period.

Account and uploaded data

Your account and uploaded files usually remain available unless you delete them. Check Moises account settings for data retention or deletion options.

Will I get a refund?

General refund policy

Refunds are generally handled according to the payment channel used. Partial‑period refunds are not typically guaranteed.

Exceptions and how to request

• If you purchased via the Apple App Store, Apple handles refund requests through its own processes.
• If you purchased directly from Moises and believe you have grounds for a refund, provide proof of purchase and a written request to the company address below.

Moises plans and pricing

Pricing table

Notes on pricing

Prices are taken from the Singapore App Store listing for the Moises app and may show small rounding variations between displays.

Your consumer rights in Singapore

Key rights

Under Singapore consumer protection laws, you have rights against unfair trading practices and misleading claims. Digital goods and services may be covered by protections depending on the circumstances.

How to seek remedies

If you believe your consumer rights have been breached, you can raise the issue with the service provider first and escalate to consumer protection bodies in Singapore if needed.

Customer experiences

Positive feedback

Many users report Moises’ separation tools are effective for practice and remixing, and premium tiers unlock advanced features useful for producers and musicians.

Common frustrations

Some users find billing confusion when subscribing through different storefronts and report difficulties locating cancellation controls when purchased via an app store or third party.

Documentation checklist

What to gather before cancelling or asking for a refund

• Proof of purchase (receipt, invoice, or App Store/Google Play subscription record).
• Your account email, subscription ID, and screenshots showing charges or subscription status.
• Any correspondence with Moises support or the app store regarding the issue.

How to present your case

• State the purchase date, amount charged, and reason for cancellation or refund request.
• Attach clear screenshots and reference any transaction IDs to speed up review.

Common mistakes

Mistakes during cancellation

One common mistake is attempting to delete the app without cancelling the subscription in the App Store or storefront. Deleting the app does not stop auto‑renewal.

Mistakes when requesting refunds

Another error is failing to provide proof of purchase or contacting the wrong party (for example, contacting Moises support for an App Store purchase refund rather than Apple). Always check who billed you.

Comparative recap

Quick comparison table

Best option by situation

If you bought via the App Store, cancel and request refunds through Apple for the fastest handling. If you bought directly, use your Moises account tools or written notice to Moises Systems, Inc.

After cancelling

Next steps

Confirm cancellation in your payment provider (Apple/Google) and keep receipts showing the cancellation. Monitor your account for access until the end of the billing period.

If you change your mind

• You can resubscribe through the same storefront or Moises account when you are ready to regain premium features.
• Visit the official App Store listing for app details: Moises on the Singapore App Store.

Address

Mailing address for notices and cancellations

Moises Systems, Inc., 136 South Main Street, Suite 400, Salt Lake City, Utah 84101, United States.

Use for formal requests

Send written cancellation notices, refund requests, arbitration opt‑out notices, or other legal correspondence to the address above as required by Moises’ terms and conditions.