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Cancellation Pianote: Easy Method
What is Pianote
Overview
Pianote is an online piano lesson service (operated by Musora Media) that offers video lessons, sheet music, practice tools and teacher access via subscription.
How it is delivered
Content is provided through the Pianote website and apps tied to Apple App Store and Google Play subscriptions.
How to cancel Pianote
Cancel via the Pianote / Musora website
- Log into your account
- Go to Profile → Settings → Account → Manage Subscription → Cancel Membership
- Follow on-screen prompts to confirm cancellation
Cancel via Apple App Store or Google Play
- Apple App Store: Cancel using your Apple ID subscription settings in the App Store; Pianote cannot cancel for you.
- Google Play: Cancel from your Google Play account subscriptions; Pianote cannot cancel for you.
What happens when you cancel
Access after cancellation
After cancellation you normally retain access until the end of the current paid billing cycle.
This is true whether you cancel on the web, via Apple, or via Google Play.
Renewal and account data
Auto-renewal is stopped on cancellation but your account and learning progress typically remain accessible until your subscription period ends.
If you want account deletion or data requests, contact Pianote support through their official help channels.
Will I get a refund?
Web (direct subscription) refund policy
Pianote offers a 90-day money-back guarantee for first-time web purchases if you cancel within 90 days and contact support.
If physical bonus items were shipped, their value may be deducted from the refund amount.
App Store / Google Play refunds
Purchases made through Apple or Google are subject to those platforms' refund processes; Pianote does not manage those refunds.
Outside the initial 90-day web guarantee, Pianote generally does not issue partial refunds for unused subscription time.
Pianote plans and pricing
Pricing summary
Prices below are conversions from USD to SGD using an approximate exchange rate; confirm final cost at checkout.
Plan table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Lessons‑only Monthly (USD 25) | S$32.00 / month | Monthly | Lessons-only access |
| Lessons‑only Monthly (USD 30) | S$38.40 / month | Monthly | Lessons-only access (official listing) |
| Lessons‑only Annual (USD 200/year) | S$256.00 / year (≈ S$21.33/month effective) | Annual | Lessons-only access |
| Pianote+ Annual (USD 240/year) | S$307.20 / year (≈ S$25.60/month effective) | Annual | Includes song library and teacher access |
| Pianote+ Monthly (USD 30) | S$38.40 / month | Monthly | Includes song library and teacher access |
Your consumer rights in Singapore
Seller guarantee vs platform purchases
Pianote states a 90-day guarantee for web-based first-time purchases; this is their commercial policy and not a statutory cooling-off period.
Purchases via the App Store or Google Play are governed by those platforms' refund policies, not Pianote's guarantee.
Key local considerations
- Keep receipts and order details as they support any dispute or refund claim.
- If physical bonus items were shipped, refund may be reduced by their value per Pianote terms.
- For unresolved billing disputes, consider contacting Singapore consumer authorities or your bank for chargeback advice.
Customer experiences
Positive feedback
Many users praise the quality of lessons, structured curriculum, and engaging instructors.
Some report helpful customer service experiences when not dealing with billing issues.
Negative feedback
Common complaints focus on slow or unresponsive customer support, especially for billing and cancellations.
Users have reported auto-renewal issues, cancellation glitches, and frustration when platform refunds were required.
Documentation checklist
What to gather before contacting support
- Account email and username used for Pianote
- Order confirmation or receipt (web or platform)
- Subscription ID or transaction ID (if available)
- Dates of purchase and cancellation attempt
Useful extras to include
- Screenshots of billing charges or subscription settings
- Photos or shipping receipts for any physical bonus items
- Support ticket numbers or previous correspondence
Common mistakes
Expecting Pianote to cancel App/Play subscriptions
Many users assume Pianote can cancel subscriptions bought through Apple or Google. These must be cancelled in your platform account.
Attempting to cancel via Pianote support for platform purchases may delay resolution.
Misunderstanding refund eligibility
The 90-day guarantee applies to first-time direct web purchases and requires contacting support; it does not automatically apply to platform purchases.
Also note that shipped physical bonuses can reduce the refundable amount; not accounting for this causes surprises.
Comparative recap
Quick comparison
The table below summarizes cancellation, refund responsibility and access by channel to help you decide the fastest route.
Comparison table
| Channel | How to cancel | Refund handled by | Access after cancellation | Notes |
|---|---|---|---|---|
| Web (Pianote / Musora site) | Profile → Settings → Account → Manage Subscription → Cancel Membership | Pianote (90-day guarantee for first-time web purchases) | Yes - retains access until end of current paid billing cycle | Contact support within 90 days for refund; shipped bonuses may be deducted |
| Apple App Store | Cancel via Apple ID subscription settings in the App Store | Apple (use Apple refund process) | Yes - access continues until the App Store billing period ends | Pianote cannot cancel or issue refunds for App Store purchases |
| Google Play Store | Cancel via Google Play account subscriptions | Google (use Google Play refund process) | Yes - access continues until the Google Play billing period ends | Pianote cannot cancel or issue refunds for Google Play purchases |
After cancelling
What to do next
- Save confirmation of cancellation and any support correspondence.
- Check that auto-renewal is disabled in your payment method or platform account.
- Retain course progress or download any allowed materials before access ends.
Useful links
Address
Corporate address
Musora Media, Inc., 107‑31265 Wheel Ave., Abbotsford, British Columbia V2T 6H2, Canada
Notes about contacting by post
Use the address above only for formal correspondence; customer support and refunds are generally handled online through Pianote support channels.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.