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Cancel REKORDBOX
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I hereby notify you of my decision to terminate the contract relating to the Rekordbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rekordbox: Easy Method
What is Rekordbox
Overview
Rekordbox is DJ software from AlphaTheta (Pioneer DJ) for managing, preparing and performing music collections.
It offers track analysis, performance tools and cloud features to sync libraries across devices.
Main features
Key capabilities include track organisation, performance effects, and cloud access on paid plans.
Plans add features such as video, lighting control, DVS, and large cloud storage depending on the tier.
How to cancel Rekordbox
Cancel App Store (iOS)
- Open the Settings app on your iPhone or iPad and tap your Apple ID, then Subscriptions.
- Find Rekordbox and tap Cancel Subscription; Apple manages billing and access until period end.
- Note: Rekordbox.com cannot cancel App Store subscriptions; follow Apple's process instead.
- Reference: App Store cancel info.
Cancel Google Play (Android)
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Rekordbox and tap Cancel subscription; follow the Play Store prompts.
- Refunds and rules follow Google Play policies; cancelling on Rekordbox site does not stop Play subscriptions.
- Reference: Google Play cancel info.
Cancel on the Rekordbox website
- Logged-in subscribers can cancel via the cancellation options provided on rekordbox.com.
- After cancelling through the site, access normally continues until the end of the paid billing period.
- See Rekordbox terms and support pages for web-cancellation details.
- Reference: License agreement & cancellation.
What happens when you cancel
Access after cancellation
After you cancel, access typically continues until the end of your current billing period.
No immediate loss of service is normal unless otherwise stated by the store or vendor.
Automatic renewal and billing
Subscriptions stop renewing after cancellation; the current paid period remains valid until it expires.
For App Store and Google Play, the respective store controls renewals and billing.
Data, library and cloud
Your prepared library and local files remain on your devices, but cloud features or paid-only functions will be disabled when the paid period ends.
Export any needed files or backups before losing access to paid cloud storage.
Will I get a refund?
Web purchases (within 14 days)
If you cancel a web-direct subscription within 14 days from the subscription start, a full refund may be available.
Rekordbox processes web refunds via Cleverbridge; access can end within about 5 working days after refund is applied.
Reference: Web refund FAQ.
After 14 days (web)
For web-direct purchases, there is generally no entitlement to a refund after the 14-day window.
Subscriptions continue until the end of the billing period and no refund is provided beyond vendor policy.
Reference: License agreement.
App Store and Google Play purchases
Refunds for purchases made through Apple or Google are handled by those stores under their policies.
Contact Apple or Google Play for refunds; Rekordbox cannot directly refund store-billed purchases.
Reference: Store refund summary.
Rekordbox plans and pricing
Pricing table
| Plan | Period | Price | Features |
|---|---|---|---|
| Core | monthly | S$12 ≈ US$10/month | Basic performance features beyond Free plan |
| Core + Cloud Option | monthly | S$23 ≈ US$19/month | Core features plus cloud access/Dropbox integration |
| Creative | monthly | S$18 ≈ US$15/month | Adds video, lighting control, extra effects |
| Creative + Cloud Option | monthly | S$28 ≈ US$23/month | Creative features plus cloud access |
| Professional | monthly | S$36 ≈ US$30/month | Full cloud storage (5TB), AI analysis, advanced sync, video, DVS, effects |
| Core | annual | S$152 ≈ US$120/year | Basic performance features |
| Creative | annual | S$216 ≈ US$180/year | Video, lighting control, effects |
| Professional | annual | S$432 ≈ US$360/year | Full advanced features with large cloud storage |
Notes on pricing
Prices reflect official USD-listed plans converted at approx. 1 USD = 1.26 SGD (mid-February 2026).
Local taxes or fees may be added at checkout in Singapore; final prices can vary.
Your consumer rights in Singapore
Cooling-off and refunds
Singapore law does not grant an automatic cooling-off right for digital content subscriptions delivered immediately.
There is no statutory right to a refund for change of mind on digital services; refunds depend on vendor policy.
Defective products and Lemon Law
Singapore's Lemon Law covers physical goods, not digital subscriptions or services like Rekordbox.
Defect-based protections for software or subscriptions are limited under current legislation.
Recourse and complaints
If Rekordbox fails to honour its published terms, you may complain to the Consumers Association of Singapore (CASE) or consider Small Claims Tribunals.
Practical remedies for purely digital issues are constrained; keep records to support any complaint.
Customer experiences
Positive feedback
Some users report strong satisfaction with Rekordbox’s features and that refunds were processed when issues were resolved.
Positive comments highlight usability for performance and library management when it works well.
Negative feedback
Multiple users report difficulties with cancellation, poor or slow customer support, and account activation problems.
Other common complaints include instability, sync failures, crashes, and frustrating auto-renewal experiences.
Documentation checklist
What to gather before contacting support
- Account email used for your Rekordbox subscription.
- Order number or receipt for the subscription purchase (web or store).
- Payment method details and billing dates (screenshot recommended).
Additional useful items
- Screenshots of subscription status, cancellation options and error messages.
- Device IDs or serial numbers if activation problems relate to hardware.
- Keep copies of any support messages and timestamps of communications.
Common mistakes
Attempting to cancel in the wrong place
A frequent error is trying to cancel an App Store or Google Play subscription on the Rekordbox website.
App subscriptions must be cancelled through Apple or Google; site cancellations do not stop store billing.
Expecting automatic refunds
Many users assume a refund is automatic after cancel - for web purchases you must meet the vendor’s refund window (typically 14 days).
For store purchases, expect to deal with Apple or Google for any refund requests under their policies.
Comparative recap
Summary table
| Service | Period | Cancellation method | Refunds | Notes |
|---|---|---|---|---|
| Web (rekordbox.com) | monthly / annual | Cancel via Rekordbox account/cancellation page on the website | Full refund if cancelled within 14 days (via Cleverbridge); otherwise none | Access continues until end of billing period after cancellation |
| App Store (iOS) | monthly | Cancel via Apple ID Subscriptions in iOS Settings | Refunds handled by Apple under its policies | Rekordbox site cannot cancel App Store subscriptions |
| Google Play (Android) | monthly | Cancel via Google Play Store → Subscriptions | Refunds handled by Google under its policies | Cancelling on Rekordbox site does not affect Play subscriptions |
Quick takeaway
Cancel where you originally bought the subscription (Apple, Google, or Rekordbox web) and keep purchase records for any refund claims.
Refund eligibility differs by channel: web refunds have a defined window; store refunds follow store rules.
After cancelling
Immediate steps
Save receipts, export playlists and back up local libraries before your paid period ends.
If you need a refund for a web purchase within 14 days, apply following Rekordbox’s web refund process.
Reference: Refund & support.
If cancellation or refund fails
If the vendor does not honour published terms, gather records and consider lodging a complaint with local consumer channels such as CASE.
For store-purchased subscriptions, contact Apple or Google Play support for further help.
General cancellation/store summary: store vs web notes.
Address
Company address
AlphaTheta Corporation (Pioneer DJ)
6F Yokohama i-Mark Place, 4-4-5 Minatomirai, Nishi-ku, Yokohama, Kanagawa 220-0012 Japan
Official website
Official Rekordbox site: https://rekordbox.com/en/
For terms and cancellations see: License agreement.