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Cancel SIMPLY PIANO
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I hereby notify you of my decision to terminate the contract relating to the Simply Piano service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simply Piano: Easy Method
What is Simply Piano
Overview
Simply Piano is a subscription-based mobile app by JoyTunes that teaches piano through guided lessons, song libraries and interactive feedback.
The app aims at beginners and casual learners with gamified lessons and habit-building features designed for daily practice.
How it works
Lessons use the device microphone or a MIDI connection to listen and give real-time feedback on playing accuracy and timing.
Access and billing are managed through the platform you used to subscribe (Apple App Store, Google Play, in-app credit card, or web/PayPal).
How to cancel Simply Piano
Cancel via App Store (iOS)
- Open iPhone/iPad Settings → tap your name → Subscriptions → select Simply Piano → Cancel Subscription.
- Note: Uninstalling the app does not cancel the subscription; cancellation must be completed in your Apple account settings.
Cancel via Google Play or in-app (Android) and Direct purchases
- Google Play: Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select Simply Piano → Cancel subscription.
- Android direct (in-app credit card): In Simply Piano app → Menu → Settings → My Account → Manage → Cancel Renewal to stop future billing.
- Direct purchases (iOS/web) & PayPal: Contact Simply Piano support via the app (Menu → Settings → Have a Question?) or email piano@hellosimply.com. For PayPal, cancel the pre-approved payment in your PayPal account.
What happens when you cancel
Access after cancelling
Cancelling stops future renewals but generally allows access until the current paid period ends.
You can continue using lessons for the remainder of your billing cycle unless otherwise stated by the platform.
Data and account implications
Canceling a subscription does not necessarily delete your account or progress; your data typically remains unless you request deletion from support.
To remove your account or personal data, contact Simply Piano support through the app or email piano@hellosimply.com.
Will I get a refund?
Refunds via Apple App Store
Request refunds through reportaproblem.apple.com. Apple reviews refund requests, often within 24 - 48 hours.
Apple’s typical refund window is commonly 30 to 60 days from purchase, subject to Apple’s policies.
Refunds via Google Play, direct credit card or PayPal
Google Play offers a refund flow; full refunds are generally available within 30 days of purchase under Google’s policy.
Direct purchases (credit card or PayPal) may be eligible for a full refund within 30 days; contact support via the app or email piano@hellosimply.com.
Refunds typically appear in your account within 5 - 10 business days, depending on banking or third-party processing delays.
Simply Piano plans and pricing
Available plans (generic)
JoyTunes uses geo-pricing, so exact SGD prices are shown inside the app or on JoyTunes’ site when logged in from Singapore.
Below are the plan types and the features they generally include (pricing not publicly disclosed for Singapore in available sources).
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (generic) | Unavailable (not publicly disclosed for Singapore) | monthly | Full access to lessons, feedback, song library |
| Annual (generic) | Unavailable (not publicly disclosed for Singapore) | annual | Same full access, billed yearly; may include 30-day money-back guarantee |
| Family Plan (up to 5 profiles) | Unavailable (not publicly disclosed for Singapore) | monthly / annual | Shared access by up to 5 users; web & iOS only |
Your consumer rights in Singapore
General summary
There is no explicit mention in Simply Piano’s public policy of a specific 14-day statutory cooling-off right for Singapore in the available sources.
Simply Piano’s own written policies reference a 30-day refund eligibility for direct purchases, but do not include a local consumer-rights statement for Singapore.
Platform refunds vs local law
Refunds through App Store and Google Play follow the platform’s policies (commonly 30 days) and may not reflect Singapore consumer-protection frameworks.
If you believe your statutory rights under Singapore law apply, consider contacting local consumer authorities for guidance and keep documentation of communications with the app.
Customer experiences
Positive feedback
Many users describe the app as intuitive, fun and effective for building practice routines and learning basics.
Gamification and habit-building aspects are frequently praised, especially for beginners or learners needing structure.
Criticisms and limitations
Critics say the app can be shallow, focusing on short-term engagement and pop-song playing rather than deeper piano technique.
Some reviewers report frustration over refund and cancellation experiences and note gaps in instruction on posture, left-hand development and musicality.
Documentation checklist
Before you contact support
- Proof of purchase or receipt (App Store/Google Play transaction, credit card, or PayPal receipt).
- Account email or username used with Simply Piano.
- Screenshot of subscription page showing renewal date (if available).
When requesting a refund
- Include the purchase date, transaction ID and platform used for purchase.
- Keep copies of any messages with support and timestamps for follow-up.
Common mistakes
Uninstalling without cancelling
Many users assume deleting the app cancels billing. Uninstalling does not cancel the subscription; you must cancel through the platform or in-app account settings.
Not checking where you subscribed
Another common error is trying to cancel in the wrong place (e.g., cancelling in-app when the subscription was billed via Apple or Google).
Always verify whether your payment was processed by Apple, Google, JoyTunes (direct), or PayPal before following cancellation steps.
Comparative recap
Quick comparison
The table below summarizes cancellation routes, typical refund windows and key notes for each method based on available information.
Comparison table
| Route | How to cancel | Period | Notes |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Simply Piano → Cancel Subscription | 30 - 60 days (Apple review window) | Request refund at Apple's Report a Problem; uninstalling does not cancel. |
| Google Play (Android) | Google Play Store → profile → Payments & subscriptions → Subscriptions → Simply Piano → Cancel | ~30 days | Use Google Play refund flow for refund requests; uninstalling does not cancel. |
| Direct in-app (Android credit card) | App → Menu → Settings → My Account → Manage → Cancel Renewal | 30 days | Cancel renewal in-app to stop future billing; contact support for refunds. |
| Direct (web/iOS) & PayPal | Contact support via app (Menu → Settings → Have a Question?) or email piano@hellosimply.com; cancel PayPal pre-approved payments in your PayPal account | 30 days | Direct purchases reference a 30-day refund eligibility; contact support for assistance. |
After cancelling
What to expect next
After you cancel, you will typically retain access until the end of the paid period. Future billing should stop after cancellation.
If you requested a refund, allow 5 - 10 business days for processing; third-party banks or platforms may take longer.
Helpful official links
- Cancellation guide summary: Postclic - How to cancel Simply Piano
- Refunds and support: Simply Piano help - Request a refund
Address
Company address
For correspondence or administrative purposes, the address on file is:
620 Crumbaugh Rd 620, Georgetown, KY 40324-9765, United States
Support contact
Primary support is via the app (Menu → Settings → Have a Question?) or by email: piano@hellosimply.com.
For platform-specific refunds, use Apple or Google refund flows linked in the helpful links above.