Cancellation Epidemic Sound: Easy Method

What is Epidemic Sound

Service overview

Epidemic Sound is a subscription-based music service that provides royalty-free tracks and sound effects for creators, agencies and businesses. Subscribers receive licensing to use the music in published content while the subscription is active.

Who uses it

The service is commonly used by YouTubers, podcasters, social media creators and small businesses who need cleared music for monetized or commercial content. Plans differ by number of channels, commercial rights and billing frequency.

How to cancel Epidemic Sound

Cancel web subscriptions (recommended)

• Sign in to your Epidemic Sound account on the website.
• Go to Account → Subscriptions → Manage Subscription → Cancel Subscription.
• Confirm the cancellation when prompted; cancellation must be completed via the website, not the mobile app.

Cancel App Store / Google Play subscriptions

• App Store (iOS): Open your Apple ID subscription settings in the App Store and cancel there. Do not expect cancellation inside the Epidemic Sound app to work.
• Google Play (Android): Open Google Play → Subscriptions and cancel from Google Play’s subscription settings. Cancelling inside the Epidemic Sound app will not stop Google Play billing.

What happens when you cancel

Access after cancellation

After you cancel, you keep access to Epidemic Sound’s catalog and licensing for the remainder of your paid billing period. You can continue downloading and using music until that period ends.

Published content and claims

Content published while your subscription was active remains cleared for monetization under Epidemic Sound’s licensing for that period. No new billing will occur after cancellation.

Will I get a refund?

Standard refund policy

Payments already made are generally non-refundable because users had access to the music catalog and licensing during the paid period. There is no automatic cooling-off or 14-day refund right stated publicly.

Exceptions and third-party purchases

• Discretionary refunds may be granted in exceptional circumstances (for example, unintended annual renewals), but these are not guaranteed.
• If you subscribed via Apple or Google, refund requests and disputes are handled by Apple/Google according to their policies, not directly by Epidemic Sound.

Epidemic Sound plans and pricing

Pricing table

Pricing notes

Prices above are USD-to-SGD conversions and approximate. Epidemic Sound does not display SGD pricing on its official site; final billed amounts may vary due to payment processors or taxes.

Your consumer rights in Singapore

Cooling-off and digital access

Singapore law does not guarantee a 14-day cooling-off period for digital services when access starts immediately. If you immediately receive the service, refund rights can be limited.

Dispute options

Contact Epidemic Sound customer support first to raise billing or refund issues. If unresolved locally, Singapore consumers can seek guidance from the Consumers Association of Singapore (CASE) for next steps.

Customer experiences

Positive feedback

• Many users praise the library quality, strong search filters (genre, mood, tempo) and straightforward monetization clearance for YouTube content.
• Some report fast resolution of third-party copyright claims by Epidemic Sound support.

Negative feedback

• Reports of unexpected charges, refused or delayed refunds, and confusion around upgrade terms (for example, annual upgrades not matching expectations).
• Some users describe slow or unresponsive customer support and difficulties getting promised refunds in disputed cases.

Documentation checklist

What to gather before you contact support

• Account email and username used with Epidemic Sound.
• Subscription type (Creator/Pro/Business) and billing interval (monthly/annual).
• Invoices or bank/card statements showing charges and renewal dates.
• Evidence of attempted cancellation (screenshots or timestamps) if available.

What to include in a refund/dispute request

• Clear description of the issue (e.g., accidental renewal, double charge, failure to cancel).
• Reference numbers from invoices or payment receipts.
• Preferred resolution (refund, partial refund, or account credit).

Common mistakes

Attempting to cancel in the mobile app

Many users try to cancel inside the Epidemic Sound mobile app; this does not stop billing for web subscriptions. Always log into the website for web-managed plans.

Not cancelling the correct platform subscription

If you subscribed through Apple or Google, cancelling on the Epidemic Sound site or app will not stop App Store/Google Play renewals. Cancel via your Apple ID or Google Play subscriptions to ensure billing stops.

Comparative recap

Quick comparison table

Takeaway

Cancel on the same platform that billed you. Expect access until the period ends and that refunds are not guaranteed unless an exceptional case is approved.

After cancelling

Next steps to monitor

• Confirm cancellation receipt from Epidemic Sound and keep any confirmation emails or screenshots.
• Watch your card or bank statement for any unexpected charges after the cancellation date.

Useful reference links

• Postclic: How to cancel Epidemic Sound
• User account and billing experiences summary

Address

Head office (listed)

167 - 169 Great Portland Street, W1W 5PF London, United Kingdom.

Notes about contact

Physical addresses are for corporate listings; most subscription management and support actions must be completed via the website or the billing platform (Apple/Google) used to purchase the subscription.