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Cancel TIDAL
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tidal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tidal: Easy Method
What is Tidal
Service overview
TIDAL is a subscription music-streaming service that focuses on high-fidelity audio, curated playlists and exclusive artist content.
It offers lossless and Hi-Res (FLAC) streaming, offline listening and family sharing options depending on the plan.
Where it is managed
Subscriptions are managed digitally: via TIDAL's website/account portal, the Android app (Google Play billing) or Apple App Store billing on iOS devices.
There is no separate Singapore office for subscription cancellations; billing is handled through the platform used to subscribe.
How to cancel Tidal
Cancel via Web (TIDAL website/account)
- Go to account.tidal.com and sign in with your TIDAL account credentials.
- Open Subscription, choose Cancel Subscription and confirm the cancellation.
- Cancellation is effective at the end of your current billing period.
Cancel on Android (Google Play billing)
- Within the TIDAL Android app: tap the Heart icon → gear icon → Edit → Manage Subscription → Cancel Subscription.
- Or open the Google Play app → Menu → Subscriptions → select TIDAL → Cancel subscription.
Cancel on Apple devices (App Store billing)
- Open your Apple ID subscriptions in iTunes/App Store settings to cancel; TIDAL cannot cancel App Store subscriptions directly.
- If you subscribed via the App Store, manage or cancel from your Apple ID subscription list on your iPhone, iPad or Mac.
What happens when you cancel
Access after cancellation
After cancelling, you retain full access to TIDAL until the end of your current billing period.
Downloaded offline tracks will typically remain available until the subscription expires.
Billing and renewal
Cancellation stops future renewals but does not usually prorate or refund the remaining paid period.
Make sure you receive a confirmation (email or on-screen) to record the cancellation date and end-of-service date.
Will I get a refund?
TIDAL general refund policy
TIDAL generally does not refund fees already paid, including advance payments or full subscription period fees, unless required by law.
Expect no automatic refunds for normal cancellations unless an exception applies.
Exceptions by region
- Brazil: 7-day right to withdraw if the service has not been used; refunds within that 7-day period may apply.
- EU/UK/EEA: There is a 14-day statutory right of withdrawal unless you consented to immediate start of service; if service began immediately with consent, the right may be waived and refunds may not be available.
Tidal plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual (web subscription) | S$10.98 | Monthly | Lossless audio / Hi-Res FLAC / Dolby Atmos, ad-free, offline listening |
| Family (web subscription, up to 6 users) | S$16.98 | Monthly | Same high-quality audio features for up to 6 members |
| Individual (via App Store) | S$13.98 | Monthly | Likely same features; higher price due to App Store fees |
| TIDAL Premium (via App Store) | S$12.98 | Monthly | Likely lower-tier access, may not include full lossless / Hi-Res |
| Family (via App Store) | S$22.98 | Monthly | Family access via App Store, higher price due to fees |
Pricing notes
Web subscriptions generally offer better value than App Store subscriptions because of platform fees.
Use the web subscription flow if you want to avoid higher App Store prices when possible.
Your consumer rights in Singapore
Legal context
No specific Singapore statutory cool-off period was found in TIDAL's terms for Singapore customers.
Consumer rights are governed by Singapore law such as the Consumers Protection (Fair Trading) Act and related CCCS guidance.
Practical guidance
- If a service is not delivered as described or is defective, Singapore consumer protection frameworks may provide grounds for a refund or remedy.
- Contact TIDAL Support first and keep records; if unresolved, consult the Competition and Consumer Commission of Singapore (CCCS) for further guidance.
Customer experiences
Positive feedback
Many users praise TIDAL's audio quality, describing the sound as outstanding for lossless and Hi-Res playback.
Some users report helpful customer support experiences, including refunds for trial oversights when support was contacted.
Negative feedback
Common complaints include difficulty cancelling, billing issues (being billed after cancellation) and lack of a direct phone support number.
Users also report app instability: crashes, download reliability problems and missing usability features across devices.
Documentation checklist
What to gather before contacting support
- Account email and username used with TIDAL.
- Subscription receipts or billing statements showing charges.
- Confirmation of cancellation (screenshots or confirmation email) if already attempted.
Additional useful items
- Device type and platform (Web / Android / iOS) and approximate cancellation date/time.
- Any support ticket numbers, chat transcripts or payment reference numbers.
Common mistakes
Canceling via the wrong channel
Many users try to cancel inside the app but subscribed through the App Store or Google Play; cancellation must be done through the original billing platform.
Assuming immediate refunds
TIDAL’s policy is generally not to refund already-paid periods; assume cancellation stops future billing but does not refund the current paid period unless law or support grants one.
Comparative recap
Summary table
| Channel | How to cancel | Refund availability | Period |
|---|---|---|---|
| Web (TIDAL account) | Sign in at account.tidal.com → Subscription → Cancel Subscription | Generally no; refunds only if required by law or exceptional support decision | Monthly |
| Android (Google Play) | In-app: Heart → gear → Edit → Manage Subscription → Cancel OR Google Play Subscriptions | Generally no; manage via Google Play billing policies | Monthly |
| Apple devices (App Store) | Cancel via Apple ID subscriptions in iTunes/App Store settings (TIDAL cannot cancel App Store subs) | Refunds are governed by Apple/App Store policies and local law | Monthly |
Key takeaway
Cancel using the same platform you used to subscribe and keep confirmation records to avoid billing disputes.
Contact platform support (Google Play / Apple) for billing-specific disputes when applicable.
After cancelling
Immediate steps
- Save a screenshot or PDF of the cancellation confirmation and the end-of-subscription date.
- Monitor your email and bank/credit-card statements for any unexpected charges after the stated end date.
Helpful links
- TIDAL on the App Store - useful if you manage subscriptions through Apple.
- HardwareZone article on TIDAL pricing in Singapore - background on local pricing changes.
Address
TIDAL corporate contact (mailing address)
799 Broadway, 11th Floor, New York, NY, 10003, USA.
Note: This is a corporate address; subscription cancellations are handled digitally through the account portal or the billing platform you used to subscribe.