Cancellation Vocal: Simple Process

What is Vocal

Service overview

Vocal is a consumer-facing app focused on AI-driven voice coaching and related audio tools, delivered through an in-app subscription model on the Singapore App Store.

Primary features

The app offers personalized AI coaching, voice and image tools, and access to premium features while a subscription is active.

How to cancel Vocal

Cancel via Apple / iOS (recommended for App Store purchases)

• Open Settings on your iPhone or iPad, tap your name, then tap "Subscriptions".
• Find "Vocal Image" or the Vocal subscription entry, then tap "Cancel Subscription" and confirm.
• Alternatively open the App Store app, tap your profile, choose "Subscriptions", locate Vocal and cancel.

Cancel via Vocal store or direct purchase

• If you subscribed via the Vocal website/store, sign into the account you used and follow the subscription management options at the purchase page: Vocal subscription store.
• If you cannot cancel from your account page, contact Vocal support through the store page or the app for assistance.

What happens when you cancel

Access after cancellation

After cancelling, you typically retain access to paid features until the end of the current billing period.

Access ends at the renewal date; no further charges should occur after cancellation takes effect.

Account and data

Cancelling a subscription does not always delete your account or stored data automatically.

To remove data or delete an account, request account deletion via the app or Vocal's support channels; keep a copy of requests and confirmations.

Will I get a refund?

General refund policy

Refunds depend on how you purchased the subscription. In-app purchases through the Apple App Store are handled by Apple, not Vocal.

If you purchased through the App Store, request a refund through Apple's refund process or Apple Support; Vocal cannot directly issue App Store refunds.

Exceptions and how to request

• If you purchased directly from Vocal's store, request a refund via the store contact method at Vocal subscription store.
• Provide purchase receipts, subscription ID, and dates to speed up any review. Keep records of all communication.

Vocal plans and pricing

Pricing table

Notes on prices

Prices shown are in-app purchase listings from the Singapore App Store as of early 2026.

Different Vocal-branded services not listed did not show explicit SGD pricing in the verified sources.

Your consumer rights in Singapore

Key statutory rights

Singapore consumers are protected against unfair practices and misleading contracts under local consumer protection laws.

You have the right to clear refund and cancellation terms, and vendors must honour the terms agreed at point of sale.

How to escalate disputes

• First contact the merchant (Vocal) with purchase details and a clear request for resolution.
• If unresolved, contact your payment provider to enquire about chargeback options or dispute procedures.
• For broader consumer advocacy and mediation, consider contacting Singapore consumer bodies (for guidance on next steps).

Customer experiences

Common positive feedback

Users commonly praise the AI coaching features and the convenience of in-app subscriptions for immediate access to premium tools.

Discounted annual options are often highlighted as good value when compared to monthly billing.

Common complaints and issues

Typical complaints involve confusion over where to cancel (App Store vs. vendor website) and refund eligibility for in-app purchases.

Some users report delays when seeking direct support for billing or account deletion; keep documentation to help resolve issues.

Documentation checklist

Required documents

• Purchase receipt or App Store receipt showing the transaction and subscription ID.
• Account email and username used for the Vocal subscription.

Helpful additional items

• Screenshots of subscription entries in your App Store or account page.
• Copies of communication with support, timestamps, and case numbers if available.

Common mistakes

Billing and subscription source errors

A frequent mistake is attempting to cancel the subscription in the Vocal app when the purchase was made via the Apple App Store.

Always check your App Store subscriptions first for iOS purchases.

Assuming automatic refunds

Some users assume cancellation guarantees a refund; in many cases it does not. Refunds are only granted per the merchant's or Apple's policies.

Request refunds explicitly and follow the correct channel based on where you purchased the subscription.

Comparative recap

Quick comparison table

After cancelling

Next steps

• Confirm cancellation by checking your App Store subscriptions or the Vocal store account page.
• Save confirmation emails or screenshots as proof of cancellation and end-of-period access.

Official links and support

• App listing and details: Vocal on the Singapore App Store
• Subscription store and purchase management: Vocal subscription store

Address

Company headquarters

500 Yale Ave N, Seattle, Washington, 98109 US.

Notes on contacting

Use the address above for formal correspondence if required, and use the in-app or store contact options for billing and subscription support.