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Cancellation service #1 in Singapore
Cancellation The Epoch Times: Easy Method
What is The Epoch Times
Overview
The Epoch Times is an independent news organisation that publishes reporting on politics, culture, health and international affairs.
It operates a subscription model for some digital content and apps, with different sign-up channels (direct website, iOS App Store, Google Play).
Subscription model
Subscribers receive access to premium content while their subscription is active according to the chosen billing cycle.
Cancellation and refund rules depend on how you subscribed and local policies for Singapore.
How to cancel The Epoch Times
Singapore subscribers - phone cancellation (official)
- Call +65 6744 2588 (Mon - Fri, 2:30 pm - 5:00 pm SGT) to request cancellation of a Singapore subscription.
- Provide your account email, subscription details and any requested ID so the agent can locate your subscription.
- Keep the cancellation reference or confirmation provided by the agent for your records.
App subscriptions - iPhone (App Store) and Android (Google Play)
- iPhone (App Store): Open Settings → your name → Subscriptions → find "Epoch Times" → Cancel Subscription. You cannot cancel App Store subscriptions from the Epoch Times website.
- Android (Google Play): Open Play Store → profile → Payments & Subscriptions → Subscriptions → find "Epoch Times" → Cancel.
- After cancelling in the app store, retain confirmation from Apple or Google as proof of cancellation.
What happens when you cancel
Access after cancellation
Once cancelled via the proper channel, access typically continues until the end of the current billing cycle.
You will not lose access immediately unless specified by the platform or the publisher.
Renewals and account data
Automatic renewals stop after a successful cancellation; check your billing or platform account to confirm renewal is disabled.
The Epoch Times may retain account information per its terms and privacy policy; ask customer support for details if needed.
Will I get a refund?
Singapore policy (official)
Subscription fees for Singapore subscribers are generally non-refundable.
If you cancel within two calendar days after a renewal, you may be eligible for a full refund of the new subscription fees. See the official policy for details: Cancellation & Refund Policy (Singapore Edition).
Global Terms of Service
The Epoch Times' global Terms of Service state that payments are final and non-refundable, with refunds only considered if a charge is believed to be erroneous within a short notice window.
For the full terms, consult: Terms of Service.
The Epoch Times plans and pricing
Where to check pricing
Pricing and plan details may vary by country and platform.
Do not rely on estimates; check the official subscription pages for up-to-date pricing and plan options: Subscription Options.
Platform differences
Plans purchased through the App Store or Google Play are managed via those platforms and may have different billing cycles or terms.
Always verify the purchase channel shown in your receipt or account before requesting cancellation or refund.
Your consumer rights in Singapore
Local refund entitlement
Under the Singapore cancellation policy published by The Epoch Times, you have a limited right to a full refund if you cancel within two calendar days after a renewal.
Outside that two-day window, subscription fees are generally non-refundable according to the publisher's Singapore policy.
Disputed or erroneous charges
The global Terms of Service indicate refunds may be considered if a charge is believed to be in error and reported within the stated timeframe.
If you believe an unauthorised or erroneous charge occurred, contact the publisher and your payment provider promptly.
Customer experiences
Positive reports
Some subscribers praise the content quality and engaging reporting from The Epoch Times.
Positive feedback often references timely coverage and topics of interest to readers.
Negative reports and common issues
There are complaints about difficult cancellation experiences, being charged after attempts to cancel, and slow resolution from customer service.
Some users report unsolicited emails, trouble unsubscribing, or aggressive retention tactics; these are recurring themes in public reviews.
Documentation checklist
What to prepare before you call or contact support
- Account email address used for the subscription.
- Subscription start date and last renewal date (if known).
- Payment method details (last 4 digits of card or platform receipt).
- Screenshots of receipts, renewal emails, or subscription screens.
- Any confirmation or reference number provided during cancellation.
Keep records
- Save call times, agent names and any confirmation numbers from phone cancellations.
- Retain app-store or Google Play cancellation confirmations where applicable.
Common mistakes
Not cancelling through the correct channel
Many subscribers try to cancel on the Epoch Times website when their subscription was billed through Apple or Google.
App-store subscriptions must be cancelled through Apple or Google; cancelling on the publisher site will not stop platform renewals.
Missing proof and timing errors
Failing to record confirmation or reference numbers can make disputes harder to resolve later.
Also, missing the two-calendar-day refund window after renewal can make a refund ineligible under Singapore policy.
Comparative recap
Quick comparison
| Period | Method | Where to cancel | Refund eligibility |
|---|---|---|---|
| Subscription cycle | Phone (Singapore) | Call +65 6744 2588 (Mon - Fri, 2:30 pm - 5:00 pm SGT) | Non-refundable generally; full refund possible if cancelled within two calendar days after renewal per Singapore policy |
| Subscription cycle | iPhone (App Store) | Cancel via Settings → your name → Subscriptions on your device | Refunds handled per Apple's policies; check App Store receipts and Apple support |
| Subscription cycle | Android (Google Play) | Cancel via Play Store → profile → Payments & Subscriptions → Subscriptions | Refunds handled per Google Play policies; check Google receipts and support |
| Subscription cycle | Website / other | Follow instructions on the official subscription pages or contact support | Follow publisher policy; generally non-refundable except as noted in Singapore policy |
After cancelling
Confirm cancellation
Keep your cancellation confirmation or reference and check that automatic renewals are disabled in your billing account.
If you do not receive confirmation, follow up with the publisher or platform support promptly.
Useful official links
Cancellation & Refund Policy (Singapore): https://subscribe.epochtimes.today/cancellation-refund-policy/
Terms of Service: https://www.theepochtimes.com/terms-of-service
Subscription options and contact info: https://subscribe.epochtimes.today/subscription-options/
Epoch Times iOS app page (App Store): https://apps.apple.com/sg/app/epoch-times-live-breaking/id670443321
Address
Contact phone (Singapore)
To cancel a Singapore subscription, call: +65 6744 2588 (Mon - Fri, 2:30 pm - 5:00 pm SGT).
Registered address and corporate details
For registered address or corporate details, consult the official subscription pages: Subscription Options.
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Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.