What is B612
Overview
B612 is a mobile app for taking and editing selfies with filters, stickers, AR effects and basic video features. It is developed by SNOW and distributed through app marketplaces and SNOW's own billing channels.
Main features
The app offers a wide variety of filters, beauty tools, and AR stickers designed for quick capture and playful edits. B612 is frequently updated with new effects and interface changes.
How to cancel B612
App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name at the top, then tap Subscriptions.
- Find B612 in the list, tap it, then tap Cancel Subscription and confirm.
- Note: Uninstalling the app does not cancel the subscription; you must cancel via the App Store.
Google Play (Android)
- Open the Google Play Store app.
- Tap Menu or your profile icon, then Payments & subscriptions > Subscriptions.
- Select B612, then tap Cancel subscription and confirm.
- Note: Uninstalling the app does not stop billing; cancel from Google Play subscription settings.
Web / SNOW direct
- Log in to B612 via web or the app and go to Settings > Subscription/Billing to cancel through SNOW's billing interface.
- Alternatively, email [email protected] with your account details and receipt to request cancellation.
- Note: Cancellation must be done through SNOW billing interface or via the support email - removing the app is not sufficient.
What happens when you cancel
Access after cancellation
You typically retain access to paid features until the end of the current paid billing period. The subscription will not renew after that period ends.
Renewal and billing
After cancellation no further recurring charges should occur, but charges already processed are not automatically reversed unless a refund is issued by the seller or marketplace.
Account and data
Your account and any content you created with the app generally remain, but access to VIP/paid features is revoked when the paid period ends. Check SNOW terms for details on content and credits.
Will I get a refund?
App Store and Google Play purchases
Refunds for purchases made through Apple or Google are handled by those marketplaces. Use Apple’s reportaproblem.apple.com or Google Play’s refund process to request a refund.
Direct purchases via SNOW (web/app)
- SNOW may offer a full refund if requested within 7 days under SNOW's Paid Services terms, subject to applicable e-commerce rules and terms.
- Outside that window refunds are assessed per SNOW’s policy; recurring refunds may deduct usage and fees.
Exceptions and important notes
- There is no guaranteed statutory 14‑day cooling‑off for in‑app digital services in SNOW's public materials for Singapore; refunds depend on the purchase channel and SNOW’s voluntary terms.
- For marketplace purchases, follow the official Apple or Google refund workflows - marketplace decisions may be final.
B612 plans and pricing
Where to check current pricing
Official prices for B612 plans, trial offers or VIP tiers can change by region and platform. Always check the App Store, Google Play or SNOW’s official pages for the latest rates.
Pricing note
Do not rely on third‑party estimates: local pricing in SGD for Singapore may differ from other regions. Verify price and billing currency before subscribing.
Your consumer rights in Singapore
Refund rights
B612/SNOW does not appear to offer a statutory 14‑day cooling‑off period for digital content in its public materials. Refunds depend on app store rules or SNOW’s voluntary 7‑day window.
Cancellation rights
You may cancel a subscription at any time via the channel where you purchased it. Access to paid features generally remains until the paid period ends.
Practical recommendations
- Keep receipts and screenshots of purchase and cancellation confirmations.
- For App Store or Google Play purchases, escalate refund requests through their official processes if needed.
- For direct SNOW purchases, request cancellation/refund within 7 days and cite SNOW’s Paid Services terms when communicating with support.
Customer experiences
Positive feedback
Many users praise B612 for an easy-to-use interface, a wide variety of filters and stickers, and enjoyable editing features. The app receives high ratings on app marketplaces overall.
Negative feedback
Common complaints include removal of popular filters, app instability (freezes, crashes, black-screen), intrusive ads/payment prompts, battery drain, and difficulties obtaining refunds for VIP purchases.
Documentation checklist
Essential items to keep
- Purchase receipt (App Store / Google Play / SNOW receipt).
- Subscription confirmation screenshot and subscription ID if available.
- Cancellation confirmation screenshot or email.
- Correspondence with support (email timestamps, reference numbers).
Extra evidence that helps
- Bank or card transaction records showing the charge.
- Screenshots of subscription settings showing active/expired status.
Common mistakes
Uninstalling the app only
Many users assume deleting the app stops billing. Uninstalling does not cancel the subscription and will not prevent future charges.
Missing or late refund requests
Waiting too long to request a refund from SNOW or not following the App Store/Google Play refund steps often leads to declined requests. Act quickly and use the correct channel.
Wrong contact channel
Contacting the app developer page instead of the marketplace or SNOW billing support can delay resolution. Use the store’s refund tools or [email protected] for direct SNOW purchases.
Comparative recap
At‑a‑glance comparison
| Channel | How to cancel (short) | Refund responsibility | Access after cancellation | Period |
| App Store (iOS) | Settings → Your name → Subscriptions → B612 → Cancel | Apple / App Store | Access until end of paid period | monthly / annual |
| Google Play (Android) | Play Store → Menu/profile → Payments & subscriptions → Subscriptions → B612 → Cancel | Google Play | Access until end of paid period | monthly / annual |
| Web / SNOW direct | Log in → Settings → Subscription/Billing → Cancel or email support | SNOW (subject to SNOW terms) | Access until end of paid period unless otherwise stated | monthly / annual |
After cancelling
Next steps
Save your cancellation confirmation and check subscription status in the original purchase channel. Monitor your bank or card for any unexpected charges.
Help and support
For App Store information and the app listing see the official App Store page: Apple App Store - B612.
For SNOW billing or direct purchase issues email [email protected] and include receipts and account details.
Address
Company address
500 Yale Ave N, Seattle, Washington, 98109 US
Support contact
For billing or account queries contact: [email protected]. Include your account email and purchase receipt in all requests.