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I hereby notify you of my decision to terminate the contract relating to the Bigo Live service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bigo Live: Easy Method
What is Bigo Live
Overview
Bigo Live is a live-streaming platform that lets users broadcast, watch, and interact in real time through chat and virtual gifts.
The service includes in-app virtual currencies (diamonds/beans), VIP subscriptions, and a community of streamers and viewers worldwide.
Core features
Key features include live video broadcasting, virtual gifting, VIP membership perks, and in-app purchases for diamonds and items.
Bigo Technology Pte. Ltd. operates the platform and supports different purchase channels including app stores and third-party top-ups.
How to cancel Bigo Live
iOS (App Store) - steps
- Open iOS Settings on your iPhone or iPad.
- Tap your Apple ID (your name), then choose Subscriptions.
- Find "BIGO LIVE VIP monthly membership" and tap "Cancel Subscription".
- Important: cancel at least 48 hours before the next billing period to stop renewal.
Android (via Bigo Live app) and Web - steps
- Android app: Open the Bigo Live app, go to the VIP page, tap the question‑mark icon, use the floating controls and press "Cancel" to stop VIP or a free trial.
- Web/desktop: Open Bigo Live on web, go to ME → My VIP → Subscriptions and cancel before the last 48 hours of each 30‑day term.
- Important: for app purchases, also check Google Play or other store records if needed.
What happens when you cancel
Access and membership
When you cancel a subscription it usually remains active until the end of the paid billing cycle.
You will retain VIP benefits for the remainder of the period but automatic renewal is stopped.
Data, purchases and renewal
Purchased diamonds, beans and virtual goods already credited to your account remain available after cancellation.
Cancellation prevents future billing; it does not delete your account or automatically refund past purchases.
Will I get a refund?
Refund policy (All Sales Final)
Bigo Live's stated policy is "All Sales Final" for diamonds, beans, VIP subscriptions and virtual goods once credited.
Exceptions are limited to narrow cases such as technical failures, non‑delivery, unauthorized or duplicate charges.
How exceptions and requests work
- Reported refund success for supported exceptions is low - about 24% overall, higher for clear technical or unauthorized cases.
- To request a refund, submit evidence (order ID, transaction details, screenshots) quickly - ideally within 24 hours.
- Send evidence to feedback@bigo.tv or use in‑app support (Help & Feedback or VIP → question‑mark). Expect a reply in 24 - 48 hours; full resolution can take up to 30 days.
Bigo Live plans and pricing
What this table shows
The table below lists virtual currency top‑ups and common in‑app purchase prices in Singapore dollars (S$), sourced from multiple vendors.
Period is not applicable to these one‑time currency purchases; blank cells indicate no period.
| Plan | Price (S$) | Period |
|---|---|---|
| Codashop Voucher - 40 Diamonds | S$1.10 | - |
| Codashop Voucher - 100 Diamonds | S$2.70 | - |
| Codashop Voucher - 581 Diamonds | S$16.00 | - |
| Codashop Voucher - 1,213 Diamonds | S$33.40 | - |
| Codashop Voucher - 3,665 Diamonds | S$100.80 | - |
| Codashop Voucher - 5,770 Diamonds | S$158.60 | - |
| Codashop Voucher - 12,080 Diamonds | S$332.10 | - |
| Codashop Voucher - 34,742 Diamonds | S$955.20 | - |
| Lapakgaming Top‑Up - 200 Diamonds | S$6.12 | - |
| Lapakgaming Top‑Up - 500 Diamonds | S$15.13 | - |
| Lapakgaming Top‑Up - 2,000 Diamonds | S$60.21 | - |
| Lapakgaming Top‑Up - 20 Diamonds | S$0.62 | - |
| Lapakgaming Top‑Up - 50 Diamonds | S$1.51 | - |
| Lapakgaming Top‑Up - 100 Diamonds | S$3.05 | - |
| Lapakgaming Top‑Up - 700 Diamonds | S$21.26 | - |
| Lapakgaming Top‑Up - 1,000 Diamonds | S$26.50 | - |
| Lapakgaming Top‑Up - 1,500 Diamonds | S$45.40 | - |
| Lapakgaming Top‑Up - 5,000 Diamonds | S$149.53 | - |
| Lapakgaming Top‑Up - 10,000 Diamonds | S$294.42 | - |
| Smile.one Top‑Up - 20 Diamonds | S$0.54 | - |
| Smile.one Top‑Up - 50 Diamonds | S$1.36 | - |
| Smile.one Top‑Up - 100 Diamonds | S$2.74 | - |
| Smile.one Top‑Up - 200 Diamonds | S$5.48 | - |
| Smile.one Top‑Up - 500 Diamonds | S$54.39 | - |
| Smile.one Top‑Up - 2,000 Diamonds | S$135.05 | - |
| Smile.one Top‑Up - 5,000 Diamonds | S$269.71 | - |
| Smile.one Top‑Up - 10,000 Diamonds | - | - |
| App Store In‑App Purchase - 276 Diamonds | S$9.98 | - |
| App Store In‑App Purchase - 297 Diamonds | S$9.98 | - |
| App Store In‑App Purchase - 800 Diamonds | S$29.98 | - |
| App Store In‑App Purchase - 850 Diamonds | S$29.98 | - |
| App Store In‑App Purchase - 848 Diamonds | S$29.98 | - |
| App Store In‑App Purchase - 2,500 Diamonds | S$89.98 | - |
| App Store In‑App Purchase - 3,818 Diamonds | S$129.98 | - |
| App Store In‑App Purchase - 41 Diamonds | S$0.98 | - |
| App Store In‑App Purchase - 38 Diamonds | S$0.98 | - |
Your consumer rights in Singapore
Statutory position
Bigo Live does not offer a statutory 14‑day cooling‑off refund for digital purchases in Singapore.
Singapore law generally does not mandate refunds for digital goods after delivery, except in narrow cases such as defects or unauthorized transactions.
Practical implications
- If you suspect unauthorized or duplicate charges, report them quickly to increase the chance of recovery.
- Keep transaction evidence and contact both Bigo support and your payment provider promptly for best results.
Customer experiences
Positive feedback
Many users praise the social interaction, variety of streams and the ability to form connections through live chat and gifts.
Some reviewers also note easy blocking of problematic profiles and overall entertainment value for casual viewing.
Negative feedback
Common complaints include reports of lost diamonds/funds, account blocks after purchases, or alleged unfair in‑app practices.
Users also report slow or unhelpful customer service, moderation issues, and difficulties with withdrawals or payment problems.
Documentation checklist
Required items for cancellation or refund requests
- Order ID or transaction reference number.
- Payment method details (card, Google/Apple receipt, third‑party top‑up vendor).
- Date and time of the transaction and device/platform used.
- Screenshots of receipts, in‑app purchase screens, error messages or non‑delivery evidence.
- Your Bigo account ID, username and contact email.
Optional but helpful items
- Bank or card statement snippet showing the charge (hide other unrelated details).
- Any earlier support ticket IDs or correspondence.
Common mistakes
Missing the cancellation window
Users often forget to cancel at least 48 hours before renewal and are charged for a new term despite intending to stop the subscription.
Always check renewal dates in Apple Subscriptions, the Bigo app VIP page, or web subscriptions and set a calendar reminder.
Assuming purchases are refundable
Many users expect refundable digital purchases; in practice Bigo Live treats most sales as final once credited.
Reporting delays, incomplete evidence, or contacting only one party (store vs Bigo) reduces the chance of a successful exception claim.
Comparative recap
At-a-glance comparison
The table below summarises cancellation ease, refund chance and recommended action by route of purchase.
Use it to decide the fastest route for cancelling or seeking redress.
| Purchase Route | Cancellation Ease | Refund Likelihood | Recommended Action |
|---|---|---|---|
| iOS (App Store) | Cancel via Apple Settings → Subscriptions | Low for general purchases; exceptions for unauthorized charges | Cancel 48h before renewal; contact Apple + Bigo with receipts |
| Android (Bigo App) | Cancel inside Bigo VIP page → question‑mark → Cancel | Low overall; slightly better if technical failure shown | Cancel 48h before renewal; collect evidence and use in‑app support |
| Web / Desktop | Cancel in ME → My VIP → Subscriptions | Low; exceptions require clear proof | Cancel early; submit evidence to feedback@bigo.tv if needed |
| Third‑party top‑ups (Codashop / Smile.one / Lapakgaming) | Top‑ups are instant; cancellation not applicable to one‑time purchases | Very low; refunds depend on vendor and Bigo policies | Keep vendor receipts; contact vendor + Bigo support for disputes |
After cancelling
What to check immediately
- Confirm your cancellation in the platform used (Apple Subscriptions, Bigo app, web) and save any confirmation.
- Monitor your bank/card statement for any further charges and save related evidence if problems occur.
Helpful links and contacts
Top‑up and purchase pages (Singapore):
- Codashop - Bigo Live vouchers (SG)
- Lapakgaming - Bigo Live top‑up (SG)
- Smile.one - Bigo merchant (SG)
- Bigo Live on Apple App Store (SG)
Support contact: send evidence to feedback@bigo.tv or use in‑app Help & Feedback for faster processing.
Address
Company address
Bigo Technology Pte. Ltd.
Mapletree Business City, 30 Pasir Panjang Road #15‑31A, Singapore 117440.
Notes on contacting
Use the address above for formal correspondence only; for refunds and cancellations use in‑app support or feedback@bigo.tv.
Keep copies of all correspondence and transaction evidence when escalating payment disputes.