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Cancel CARLY
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Carly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Carly: Easy Method
What is Carly
Overview
Carly is a subscription-based vehicle diagnostic and coding app that reads car trouble codes, provides maintenance guidance and advanced features for supported brands.
How it is delivered
The service is delivered through a mobile app and annual license plans. Subscriptions can be purchased via Carly’s website or in-app through Apple App Store or Google Play.
How to cancel Carly
Cancel a subscription bought on the Carly website
- Contact Carly at least one month before the renewal date using the contact form on their site or by email to interaktion@mycarly.com.
- Include “App Cancel Automatic Renewal” in your message and attach the invoice or proof of purchase.
- Note: Carly states they cannot cancel website purchases on your behalf after the deadline; access remains until the end of the paid period.
Cancel subscriptions bought via app stores
- Apple App Store: Cancel through your Apple device settings - Settings > Subscriptions - Carly cannot cancel on your behalf.
- Google Play Store: Cancel via Play Store > Subscriptions on your Android device; Carly cannot cancel Google Play subscriptions for you.
What happens when you cancel
Access and service period
When you cancel, your subscription will typically remain active until the paid period ends. You keep access to features for the remainder of that period.
Renewal and future charges
Cancellation prevents future automatic renewals. Do not assume immediate refund; access and billing are handled according to the original purchase channel and Carly’s terms.
Will I get a refund?
Web (Carly website) refund policy
- Carly’s policy: no refunds once contract performance has begun; refunds are rare after service starts.
- Expect refund requests to be limited and evaluated case-by-case.
App Store and Google Play refunds
- Apple App Store: Refunds must be requested from Apple; Carly cannot process App Store refunds.
- Google Play: Refunds must be requested from Google Play; Carly cannot process Google Play refunds.
Exceptions and faults
- There are reports of limited exceptions for faulty or reduced functionality, but some users report losing refund rights even near a ~14-day window.
- If the product is misrepresented or faulty, raise the issue with the store and keep documentation; outcomes vary.
Carly plans and pricing
Overview of available annual plans
Below are annual license prices found in the Singapore Apple App Store in local currency (S$).
Notes on billing period
Pricing is presented as annual licenses. Monthly pricing options were not found in the verified data.
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Carly for BMW Full-Version | S$74.98 | annual | Full-version for BMW (advanced diagnostics, coding, maintenance, etc.) |
| BMW and Mini | S$88.98 | annual | Combined licencing for BMW and Mini brands |
| All Brands | S$114.98 | annual | Premium features across all supported brands |
| Smart Mechanic | S$50.98 | annual | Smart Mechanic services (maintenance guides, etc.) |
| All Brands + Smart Mechanic | S$174.98 | annual | All Brands plus Smart Mechanic bundle |
Your consumer rights in Singapore
Platform-specific rules
Digital purchases via the App Store or Google Play are generally governed by the respective store’s refund and cancellation policies.
For store purchases you must request refunds or cancellations through the relevant platform (Apple or Google) rather than Carly in many cases.
Local consumer protection
Singapore’s Consumer Protection (Fair Trading) Act may protect against unfair practices and poor service quality, but it does not automatically override platform terms for in-app purchases.
If you believe you were misled or the service is faulty, you can seek redress through CASE (Consumers Association of Singapore) or the relevant platform dispute process.
Customer experiences
Positive experiences
Some users report successful diagnostics and problem resolution that avoided expensive repairs, and occasional cases where Carly revisited issues and issued refunds.
Negative experiences
Many users report problems with unexpected automatic annual renewals, difficulty cancelling, slow or unstable app performance, and denied refunds.
Reports also include compatibility issues with certain car models and mixed customer service responsiveness.
Documentation checklist
What to prepare before contacting Carly or a store
- Invoice or proof of purchase (required for website cancellation requests).
- Subscription details: purchase date, renewal date, payment method and app store used.
- Screenshots of subscription entry in the app store and any error messages or failures in the app.
- Copies of any prior communications with Carly support and timestamps.
Why documentation matters
- Stores and regulators often require proof when assessing refund or cancellation claims.
- Detailed records increase the chance of a successful outcome if you escalate the issue.
Common mistakes
Timing and missed deadlines
Waiting too close to the renewal date or missing the one-month advance notice for web cancellations can forfeit cancellation options or complicate refund requests.
Always check renewal dates and set calendar reminders several weeks ahead.
Using the wrong cancellation channel
Trying to cancel an App Store or Google Play subscription directly with Carly often delays resolution; you must use the store’s subscription settings for those purchases.
For website purchases, failing to attach the invoice or not including the required cancellation wording can slow or block processing.
Comparative recap
Quick comparison of channels
The table below summarizes cancellation steps and refund responsibilities for each purchase channel.
How to use this table
Find your purchase channel and follow the specified cancellation path. Keep documentation ready for any refund request or dispute.
| Channel | How to cancel | Refunds |
|---|---|---|
| Web (Carly website) | Contact Carly via website contact form or email interaktion@mycarly.com at least one month before renewal and attach invoice or proof of purchase. | No refunds generally once performance begins; refunds are rare and handled by Carly case-by-case. |
| Apple App Store | Cancel via Apple device: Settings > Subscriptions. Carly cannot cancel App Store subscriptions for you. | Request refunds through Apple. Carly cannot issue App Store refunds. |
| Google Play Store | Cancel via Google Play: Play Store > Subscriptions. Carly cannot cancel Google Play subscriptions for you. | Request refunds through Google Play. Carly cannot issue Google Play refunds. |
After cancelling
Confirmations and follow-up
After you cancel, check that you have a confirmation email or screenshot of the cancelled subscription from the channel you used.
Keep this confirmation until the end of the paid period in case billing disputes arise.
Useful links and where to ask for refunds
For App Store purchases and support, use the Carly App listing on the Singapore App Store:
Carly on Apple App Store (Singapore)
For web purchases, contact Carly by email at interaktion@mycarly.com and include your invoice and cancellation request.
Address
Carly contact email
For website subscription cancellations and support, email: interaktion@mycarly.com.
Keep records
Save copies of all communications, invoices and store screenshots. These are essential if you escalate a dispute to the platform or to a consumer body in Singapore.