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I hereby notify you of my decision to terminate the contract relating to the Familo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Familo: Easy Method
What is Familo
Overview
Familo is a family management and locator app designed to help families organise tasks, share schedules and locate devices. It offers features such as family location, shared calendars, chats and alerts.
Purpose and scope
The app focuses on family coordination and location services rather than device-level account management or payment processing. Subscription handling is performed through the platform used to buy the plan (App Store, Google Play) or directly on Familo’s website.
How to cancel Familo
Cancel via App Store (iOS)
- Open the iPhone Settings app.
- Tap your name at the top, then choose Subscriptions.
- Select Familo from the list, then tap Cancel Subscription or turn off auto‑renewal.
- Note: Deleting the Familo app does not cancel the subscription.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap Menu (three lines).
- Choose Subscriptions, select Familo, then Cancel Subscription or disable auto‑renew.
- Note: Deleting the app will not stop charges; you must cancel in Play Store.
Cancel via Familo website (web purchases)
- Log in to your Familo account on the Familo website.
- Click "Subscription" at the top-right of your account page and select "Cancel Subscription."
- Follow on‑screen prompts to confirm cancellation.
What happens when you cancel
Access and renewal
When you cancel via App Store, Google Play or the Familo website, the subscription remains active until the end of the current paid billing cycle.
Your access continues through that period; after it ends the subscription will not auto‑renew.
Account data and settings
Familo’s public materials do not clearly promise automatic deletion of account data after cancellation.
If you need account deletion or data removal, log into your account or contact Familo support for instructions.
Will I get a refund?
App Store and Google Play purchases
- Refunds for purchases made through Apple or Google must be requested from the respective platform.
- Use Apple’s Report a Problem portal or Google Play’s order history "Report a problem" option; eligibility is generally within about 30 days.
Web (Familo website) purchases
- Refunds for purchases made directly on Familo’s website are handled by Familo support on a discretionary, case‑by‑case basis.
- Familo’s publicly available documents do not promise a standard 14‑day statutory refund for web purchases.
Familo plans and pricing
Where to check pricing
Pricing and plan details may change; always check Familo’s official channels for the latest information.
Do not rely on third‑party summaries for current prices - refer to Familo’s official website or the app store listing.
Pricing notes
This guide does not list or guess subscription prices. Confirm currency, billing period and trial terms before subscribing.
If you bought through a platform, the platform’s purchase page will show the billed amount and renewal schedule.
Your consumer rights in Singapore
Relevant law
Singapore’s Consumer Protection (Fair Trading) Act may protect consumers against misleading or unfair trading practices.
That law can be relevant if a supplier uses misleading subscription terms or unauthorised charges.
How it applies to Familo purchases
Familo’s public documents do not cite Singapore‑specific rights or a 14‑day cooling‑off period for web purchases.
If you believe you experienced misleading conduct or unauthorised charges, consider contacting local consumer authorities or seeking advice on your statutory rights.
Customer experiences
Positive feedback
Many users rate Familo positively for core features: accurate location tracking, easy family sharing and useful alerts on mobile platforms.
Average ratings reported on Google Play and iOS show generally favourable sentiment for the app’s functionality.
Negative feedback
Common complaints centre on difficulties cancelling subscriptions, unexpected or recurring charges and challenges contacting support.
Several reviews mention confusion over trial terms and limited clarity about refunds for web purchases.
Documentation checklist
What to prepare before cancelling
- Account email address used with Familo.
- Order receipt or purchase confirmation (App Store/Play Store receipt or web invoice).
- Date(s) of charge and payment method (credit card, Apple ID, Google account).
What to include when contacting support
- Screenshot of the subscription page or receipts showing the charge.
- Device type (iOS or Android) and steps you followed to cancel.
- Clear statement of what you want (cancel subscription, refund request, data deletion).
Common mistakes
Deleting the app instead of cancelling
Many users assume deleting the Familo app cancels the subscription; it does not. The platform or account subscription must be cancelled directly.
Not saving receipts or order IDs
Not retaining receipts or transaction details makes refunds or disputes harder to resolve with platforms or Familo support.
Always keep purchase confirmations and record the billing account used (Apple ID, Google account, email).
Comparative recap
Channel comparison
The table below summarises the main cancellation routes, access after cancellation and refund approach for each channel.
| Channel | How to cancel | Access after cancel | Refund route | Notes |
|---|---|---|---|---|
| App Store (iOS) | Settings → [your name] → Subscriptions → select Familo → Cancel | Subscription remains until end of current billing cycle | Request via Apple’s Report a Problem portal | Deleting app does not cancel |
| Google Play (Android) | Play Store → Menu → Subscriptions → select Familo → Cancel | Access continues until end of paid period | Request via Google Play order history “Report a problem” | Deleting app does not cancel |
| Web (Familo website) | Log in on Familo website → Subscription → Cancel Subscription | Subscription remains active until end of current billing period | Handled by Familo support on a case‑by‑case basis | Refunds are discretionary; no public 14‑day statutory right stated |
After cancelling
Follow-up actions
Keep confirmation screenshots and monitor the payment method to ensure no unexpected renewals occur after the billing period ends.
If you expect a refund, save all correspondence and follow the platform or Familo support process promptly.
Official app listing
For official app details and to confirm App Store purchase information, see the App Store listing:
Familo on the App Store (Singapore)
Address
Registered address
Familo / related contact listed at: 4 Avenue Louis Martin, 3540 Saint‑Malo, France.
Notes about the address
Use this address for formal correspondence if required, but for subscription or refund issues you will typically interact with the app store platform or Familo support channels.