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Cancel FAMILYTIME
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Familytime service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Familytime: Easy Method
What is Familytime
Overview
Familytime is a subscription-based parental control app that helps parents monitor and manage children's device use, including screen time, app blocking and location features.
How it is delivered
The service is distributed via its website and major app stores (Apple App Store and Google Play Store) and requires a paid subscription for premium features.
How to cancel Familytime
Cancel via Apple App Store
- Open the App Store on your Apple device and go to Subscriptions to cancel Familytime there.
- Refunds for Apple purchases must be requested through Apple's refund process; Familytime cannot directly issue App Store refunds.
Cancel via Google Play Store
- Open Google Play > Payments & subscriptions > Subscriptions and cancel the Familytime subscription purchased via Google Play.
- Refunds for Google Play purchases are handled according to Google Play's policies; request refunds through Google Play if needed.
Cancel via Familytime website or in-app dashboard
- If subscribed on Familytime's site, cancel by contacting Familytime support by email (e.g. [email protected]) or via the in‑app live chat on the FamilyTime dashboard or website.
- Email cancellation is recommended to maintain written proof of your request.
Important cross-channel note
- Cancelling in one channel (for example, the website) does NOT automatically cancel subscriptions purchased through other channels (for example, the App Store or Google Play).
- Ensure you cancel in every channel where you were billed to stop future renewals.
What happens when you cancel
Access and service termination
After cancellation, your access to premium features typically continues until the end of the paid billing period.
Once the current period ends, premium features are disabled unless you renew or resubscribe.
Billing and renewals
Cancelling stops future automatic renewals in the channel where you cancelled, but does not retroactively refund previous charges unless an exception is approved.
Check the subscription status in the App Store, Google Play or FamilyTime dashboard to confirm cancellation.
Will I get a refund?
Familytime web subscription refunds
- There is no publicly stated automatic 14-day refund policy for Familytime web subscriptions.
- Refunds for web subscriptions are discretionary and handled by Familytime; user reports indicate refunds may be delayed or refused.
App Store and Google Play refunds
- Purchases made through the Apple App Store must use Apple's refund request process.
- Purchases made through Google Play must use Google Play's refund procedures.
User-reported refund experiences
Multiple users report that refunds are sometimes promised by support (for example “billing department processing your refund”) but frequently do not materialise or are significantly delayed.
If you need a refund for an App Store or Google Play purchase, initiate the request through the respective platform immediately.
Familytime plans and pricing
Where to check current pricing
Familytime's current plans and pricing can change; always confirm up-to-date pricing and plan details on FamilyTime's official site.
See the official FamilyTime get-started or product pages for the latest plan information.
No invented prices
This guide does not list specific prices. Do not rely on third-party or outdated sources for exact amounts.
Visit the official pages linked below to review current plans.
Your consumer rights in Singapore
Statutory cooling-off and refunds
Familytime does not publicly state a statutory 14-day automatic cooling-off or refund period for digital subscriptions.
Rights for digital goods and app-store purchases may differ; check platform rules and local regulations for applicability.
Escalation options in Singapore
- If Familytime does not respond or refund appropriately, consider contacting your payment provider to request a chargeback.
- Affected consumers in Singapore may lodge complaints with the Consumers Association of Singapore (CASE) for further assistance.
Customer experiences
Positive feedback
Some users praise Familytime's live chat support for being responsive and helpful on setup and troubleshooting.
Users also report that features like screen time scheduling and location tracking can work well when configured correctly.
Negative feedback
Frequent complaints include recurring or unauthorized charges continuing after cancellation requests.
Many users describe lengthy or unresolved refund attempts, repetitive canned replies from support, and lack of a unified in-app cancellation mechanism.
Documentation checklist
What to collect before you cancel
- Subscription purchase receipts (App Store, Google Play, or website order confirmation).
- Account email, account ID (if shown on dashboard), and last 4 digits of payment card used.
Proof to keep after cancelling
- Save email confirmation of cancellation or chat transcripts from in‑app live chat.
- Keep screenshots of subscription status showing cancellation and any promised refund communications.
Common mistakes
Assuming one cancellation stops all billing
Many users mistakenly cancel only on the FamilyTime website and continue to be billed through the App Store or Google Play.
Always cancel subscriptions in every channel you used to subscribe.
Not keeping written proof
Users sometimes rely on verbal chat assurances and later cannot prove cancellation or refund promises.
Use email cancellation or save chat transcripts to maintain a record you can present to support or your bank.
Comparative recap
Quick comparison
| Channel | Details | How to cancel | Refund likelihood (reported) |
|---|---|---|---|
| Apple App Store | N/A | Cancel via App Store subscriptions; request refund via Apple. | Handled by Apple; generally reliable if requested via Apple. |
| Google Play Store | N/A | Cancel via Google Play subscriptions; request refund via Google Play. | Handled by Google; follow Google Play policy for refunds. |
| FamilyTime website | N/A | Cancel by emailing support (e.g. [email protected]) or using in‑app live chat. | Discretionary and user reports indicate delays or refusals are common. |
After cancelling
Confirm cancellation and check billing
Verify subscription status in the App Store, Google Play, or your FamilyTime dashboard to ensure renewal is stopped.
If billing continues after confirmed cancellation, contact your payment provider to dispute charges if necessary.
Helpful links
- FamilyTime official get-started page
- FamilyTime on Apple App Store (Singapore)
- Postclic: Cancel FamilyTime guide
- User reviews on Trustpilot
Address
Company address (as listed in available sources)
500 Yale Ave N, Seattle, Washington, 98109 US
Keep this guide for reference
Retain copies of cancellation confirmations and any correspondence for at least several months in case you need to escalate or file a dispute.