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I hereby notify you of my decision to terminate the contract relating to the Galatea service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Galatea: Easy Method
What is Galatea
Overview
Galatea is a subscription-based app offering immersive stories, audiobooks and chapter-style content designed for mobile reading and listening.
The service uses subscriptions and in-app point purchases to unlock episodes, chapters and other content.
Core features
Galatea provides serialized fiction with audio narration and interactive elements for a mobile-first audience.
Access models include recurring subscriptions and one-time point packages for individual chapters or features.
How to cancel Galatea
Cancel via the Galatea mobile app
- Open the Galatea app on your device.
- Tap “More” → Settings → Manage Subscription, then follow the prompts to cancel.
- Note: this method may work for web (Stripe) purchases made through the app, but not for App Store or Google Play-managed subscriptions.
Cancel via the store where you subscribed
- If you subscribed through Apple App Store, cancel in your Apple subscription settings - Galatea cannot cancel App Store subscriptions for you. See the Galatea App Store listing: Galatea on the App Store.
- If you subscribed through Google Play, cancel in Google Play’s subscription settings - Galatea cannot cancel Google Play subscriptions for you.
- If you subscribed on Galatea’s website (Stripe), cancel via your account at galatea.com or submit a request through Galatea support (web subscriptions are handled separately from store-managed ones).
What happens when you cancel
Access and renewal
After cancelling, your subscription will typically remain active until the end of the current billing period.
Auto-renewal stops at the next renewal date and you will not be charged again if cancellation is completed before renewal.
Account data and points
Purchased points and unlocked content generally remain in your account, but Galatea’s terms limit refunds for virtual currency.
Check your Galatea account and receipts before and after cancellation to confirm access and remaining points.
Will I get a refund?
App Store and Google Play purchases
- In-app point purchases are non-refundable by Galatea; refund requests must be made to the store where the purchase occurred.
- Apple App Store: users must request refunds from Apple (Apple’s policy notes a 60‑day request window in Galatea’s documentation).
- Google Play: refund requests must normally be submitted to Google Play within 48 hours of purchase.
Web (Stripe) purchases and exceptions
- Point packages purchased via the web (Stripe) are final and non-refundable according to Galatea’s policy.
- Web subscription refunds must be requested via Galatea support and are typically considered only within 7 days; active, functioning subscriptions are usually not refunded after that period.
- Statutory rights (for example, EU 14‑day rights) may apply where required by law; Galatea’s privacy/terms note such legal exceptions.
Galatea plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Small Package | S$2.98 | One-time | Points purchase small package |
| Medium Package | S$6.98 | One-time | Points purchase medium package |
| Points Medium With Bonus | S$6.98 | One-time | Points with bonus |
| Big Package | S$14.98 | One-time | Larger points bundle |
| Points Package Double Offer | S$14.98 | One-time | Double points offer |
| Bigger Package | S$24.98 | One-time | Even larger points bundle |
| Galatea Basic Monthly | S$14.98 | Monthly | Basic monthly subscription |
| Galatea Yearly | S$89.98 | Annual | Yearly subscription (variant 1) |
| Galatea Yearly (alt) | S$93.98 | Annual | Yearly subscription (variant 2) |
| Galatea Unlimited | S$99.98 | One-time / Subscription | Unlimited access subscription |
Notes on pricing
Prices above reflect in‑App Purchase options from the Singapore App Store listing and may vary by store and time.
“One-time” denotes a single purchase (typically points); monthly and annual indicate recurring billing where shown.
Your consumer rights in Singapore
Distance purchases and cooling-off
Singapore has consumer protections for distance sales, and a 14‑day cooling-off or withdrawal right may apply in some circumstances.
However, digital content accessed immediately may be excluded from a cooling‑off right once access begins.
Escalation and support
If you cannot resolve billing or refund issues with Galatea, consider contacting local consumer organisations or dispute resolution bodies in Singapore.
Refer to Galatea’s published terms and privacy pages for official policy statements and legal notices: Galatea privacy, Galatea terms.
Customer experiences
Positive feedback
Some users value unlimited or annual subscriptions because they remove concerns about points expiring and can be cheaper than buying single chapters.
Other readers report well-written stories and fewer errors compared with some AI-generated reading apps.
Negative feedback
Common complaints include confusing pricing or promotional messaging, unexpected annual charges, and difficulty obtaining refunds.
Users also report problems like forced chapter payments during subscriptions, reset wait times, and customer support delays.
Documentation checklist
Information to gather before contacting support
- Account email or username used with Galatea.
- Order ID or receipt for the subscription or point purchase.
- Billing date and the payment method used (Apple, Google Play, card on file).
- Screenshots of purchase confirmation, subscription status, and billing entries.
Extra evidence to prepare
- Dates and times you attempted cancellation and any error messages received.
- Correspondence with Galatea support or store support (if any).
Common mistakes
Cancelling in the wrong place
Many users try to cancel inside the Galatea app when their subscription is managed by Apple or Google Play.
If you purchased through a store, you must cancel in that store’s subscription settings to stop future charges.
Expecting refunds for points or late requests
Point purchases are typically non-refundable and web subscription refunds are rarely granted after the initial short window.
Assuming you can always get a refund for points or delayed cancellation requests often leads to disappointment.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund policy / typical window |
|---|---|---|
| Apple App Store | Cancel via Apple subscription settings (on device or Apple ID page). | Request refunds from Apple (Galatea notes a 60‑day request window through Apple). |
| Google Play | Cancel via Google Play’s subscription settings. | Refunds must be requested from Google Play, typically within 48 hours of purchase. |
| Web (Stripe / galatea.com) | Cancel via your account on galatea.com or request cancellation through Galatea support. | Point packages are final; subscription refunds typically only considered within 7 days via Galatea support. |
Key takeaway
Always identify the platform that processed your payment before attempting to cancel or request a refund.
Store-managed purchases require actions through the store; web purchases are handled by Galatea directly.
After cancelling
What to check immediately
- Confirm cancellation via email or in-app/account settings and keep the confirmation.
- Check that auto-renewal is stopped and monitor your billing statement at the next renewal date.
Helpful links
- Galatea privacy and legal information: https://galateausa.com/privacy/
- Galatea terms: https://galatea.com/terms
- Galatea on the App Store (Singapore): App Store listing
Address
Postal address
Galatea (registered contact address as listed):
20-22 Wenlock Road, London, N1 7GU, England
When to use the postal address
Use the postal address for formal correspondence if you need to send certified letters or legal notices regarding your account.
For immediate cancellation or refund requests, use the in-app, store, or support channels first.