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Cancel GEOCACHING.COM
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I hereby notify you of my decision to terminate the contract relating to the Geocaching.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Geocaching.Com: Easy Method
What is Geocaching.Com
Overview
Geocaching.com is the main platform for the global GPS-based treasure hunt called geocaching, operated by Groundspeak, Inc.
It offers free Basic accounts and paid Premium memberships that unlock additional search, map and logging features.
Who it is for
The service is for outdoor enthusiasts, families and hobbyists who want enhanced search filters, offline maps and premium tools.
Subscriptions can be purchased through the website, Google Play or Apple App Store depending on user preference.
How to cancel Geocaching.Com
Cancel via App Store (Apple)
- Open your Apple ID / App Store subscription settings on your iPhone, iPad or at Apple ID management.
- Find the Geocaching subscription and select Cancel Subscription.
- Note: Uninstalling the Geocaching app does not cancel the subscription; Apple manages billing and refunds.
Cancel via Google Play
- Open the Google Play Store app or visit play.google.com and go to Subscriptions.
- Select the Geocaching subscription and choose Cancel subscription.
- Note: Uninstalling the app does not stop auto-renewal; cancellation must be done in Google Play.
Cancel via Website (Geocaching.com)
- Log in at your Geocaching account on the website.
- Go to Settings → Account → Manage Premium Membership → Stop Recurring Membership.
- This stops auto-renewal for memberships purchased directly on the site.
What happens when you cancel
Access after cancellation
After cancelling, you keep Premium access until the end of your paid billing period unless a refund is granted that terminates membership earlier.
If a refund is issued and membership ends, your account reverts to Basic and Premium features are removed.
Renewal and billing
Auto-renewal stops once cancellation is processed on the platform you used to subscribe.
Make sure you cancel on the same platform used to pay (Apple, Google Play or the website) to avoid unexpected charges.
Account and data
Cancelling a subscription does not delete your Geocaching account, logs or account data unless you request account deletion separately.
Saved caches, logs and profile information remain under the Basic account unless you explicitly remove them.
Will I get a refund?
Yearly or quarterly subscriptions (Site or Google Play)
- You must notify Groundspeak by email within 30 days of purchase or renewal to request a refund.
- If approved, a refund is issued and the membership ends (typically within one week); your account will revert to Basic.
Monthly subscriptions (Site or Google Play)
- Notify Groundspeak by email within 14 days of the initial monthly purchase to receive a refund for the first month.
- After 14 days no refund is available; Premium remains active until 30 days after the last payment.
Apple App Store purchases and regional rights
- Apple purchases are governed by Apple’s cancellation and refund rules - contact Apple directly for refunds or cancellations for App Store purchases.
- For EEA and UK customers buying via the site, a statutory 14-day right of withdrawal applies; refunds are returned by original payment method within 14 days.
Geocaching.Com plans and pricing
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium (App Store) | S$8.98 | Monthly | Full Premium geocaching features via in-app purchase |
| Annual Premium (App Store) | S$44.98 | Annual | Full Premium geocaching features via in-app purchase |
| Monthly Premium (Website, in USD) | approx S$9 - 10 | Monthly | Full Premium features, paid via website |
| Annual Premium (Website, in USD) | approx S$55 - 60 | Annual | Full Premium features, paid via website |
Pricing notes
App Store prices shown in SGD are typically lower than equivalent USD website prices due to App Store regional pricing and commissions.
Actual website SGD equivalent depends on the exchange rate at purchase time.
Your consumer rights in Singapore
Summary for Singapore consumers
For Singapore customers there is no special local refund right under Geocaching.com’s published terms beyond the company’s stated windows.
Refunds must follow Groundspeak timelines: 30 days for annual/quarterly site or Google Play purchases, 14 days for initial monthly site purchases, or app store policies.
How to assert rights or request a refund
- Identify the platform you used to pay (Website, Google Play or Apple App Store).
- Prepare proof of purchase and contact the appropriate support channel (site support or the app store).
Customer experiences
Positive feedback
Many users praise the fun and family-friendly nature of geocaching and the value of the geocaching app for treasure-hunting activities.
Sitejabber reviewers show generally good satisfaction in some samples, noting it is great for kids and outdoor exploration.
Negative feedback
Common complaints include unauthorized charges, difficulty cancelling via app stores, login problems and customer service delays.
Users report confusion when trying to cancel through the wrong platform or expecting refunds outside policy windows.
Takeaway
Overall, user experience varies: many enjoy the activity while a subset report billing or cancellation friction that requires contacting support or the app store.
Prepare documentation and follow the correct cancellation path to reduce disputes.
Documentation checklist
Essential items to collect
- Order receipt or purchase confirmation (email or payment record).
- Account username and email used for the Geocaching account.
- Payment method details and transaction date (credit card, Apple ID, Google account).
Supporting evidence
- Screenshots of subscription status or billing entries in Apple/Google/website.
- Copies of any previous correspondence with Geocaching support or the app store.
- Exact timestamps of purchase, renewal and cancellation attempts.
Common mistakes
Uninstalling the app but not cancelling
Many users assume deleting the app stops payments - it does not. Cancellation must be done through Apple, Google Play or the website.
Contacting the wrong support channel
If you bought via the App Store, contacting Groundspeak for a refund will likely be denied; Apple handles App Store refunds.
Similarly, Google Play subscriptions must be cancelled and refunded through Google Play processes.
Missing refund windows
Requests outside the specified 14- or 30-day windows for site/Google Play purchases are unlikely to be refunded under the published policy.
Comparative recap
Quick comparison
| Channel | How to cancel | Refunds / Important notes |
|---|---|---|
| App Store (Apple) | Cancel via Apple ID / App Store subscription settings | Refunds governed by Apple policies; contact Apple directly |
| Google Play | Cancel via Google Play Subscriptions (Play Store app or play.google.com) | Uninstalling app does not stop auto-renewal; follow Google refund process |
| Website (Geocaching.com) | Log in → Settings → Account → Manage Premium Membership → Stop Recurring Membership | Refund requests: yearly/quarterly within 30 days, monthly initial 14 days (email Groundspeak) |
Which route to choose
Cancel where you originally paid: App Store for Apple, Google Play for Android, or site for direct purchases.
For refunds, follow the platform-specific guidance and the time windows published by Groundspeak.
After cancelling
Next steps
Confirm cancellation in the platform’s subscription UI and keep screenshots or confirmation emails as proof.
Check that auto-renewal is turned off to avoid future charges; monitor your payment method for any pending charges.
Useful links
Manage site subscriptions or view payments: Geocaching payments
Geocaching app page on Apple App Store: Geocaching on the App Store
Address
Headquarters
Groundspeak, Inc.
837 N 34th Street Suite 300, Seattle, WA 98103, United States
Customer contact
For billing or refunds related to site or Google Play purchases, prepare the documentation checklist above and contact Groundspeak support via the payments site.
For App Store purchases and refunds, contact Apple support directly through your Apple ID or the App Store help pages.