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Cancel GEOLOGIE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Geologie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Geologie: Easy Method
What is Geologie
Overview
Geologie is a U.S.-based company that creates personalized skincare regimens for individual skin concerns. Products are tailored after a quiz and offered as trial sets or full-size subscription regimens.
How the subscription works
Most new customers are offered a 30-day trial set that transitions to an auto-refill subscription for full-size supplies approximately every 90 days. Subscriptions renew automatically unless cancelled beforehand.
How to cancel Geologie
Online (recommended)
- Log in to your Geologie account on the Geologie website.
- Go to "Subscriptions" or "My Orders".
- Select the upcoming shipment or auto-refill you want to stop and choose "Cancel".
- Cancellation stops future renewals but does not stop orders already in fulfillment.
By email or registered mail
- By email: Send a cancellation request with your full name, order number(s), and account email to help@geologie.com. Ask for written confirmation and keep the reply.
- By registered/return-receipt mail: Send a signed cancellation letter to Regimen, Inc. d/b/a Geologie, 3462 Mound Road, Joliet, IL 60436, United States. Include account email, order number, and a clear statement of cancellation.
Trial-specific timing
If you are in a 14-day or 30-day trial, read the terms carefully before cancelling. Geologie reserves the right to retroactively charge for the trial set if you cancel early.
To avoid unexpected charges, cancel before the next full-size shipment processes.
What happens when you cancel
Future renewals
Cancellation will prevent future automatic renewals and future shipment processing once the cancellation is processed by Geologie.
Orders already in fulfillment
Orders that have already been processed or are in fulfillment will usually ship and are not stopped by a cancellation. Geologie generally does not recall items already shipped.
Account access and data
Your account remains accessible for order history, but automatic billing for cancelled subscriptions should cease. Keep copies of all cancellation confirmations for your records.
Will I get a refund?
General refund policy
Geologie generally does not accept returns or issue refunds once an order has been processed or is in fulfillment. This is their standard policy.
Exceptions and evidence
- Refunds or replacements may be considered for defective, damaged, incorrect items, or non-delivery, at Geologie's discretion.
- Such claims usually require prompt reporting and evidence (for example photos) and are time-sensitive (report quickly, often within about 7 - 10 days).
Trial and sanitary rules
If you cancel during a trial, Geologie may retroactively charge for the trial set if terms permit. Once a product leaves the warehouse, refunds are generally not available.
For international orders, returns are typically not accepted for sanitary reasons; check Geologie's help pages for details.
Geologie plans and pricing
Pricing summary
The table below lists Geologie plans and prices in USD as sourced publicly. Use current exchange rates, import duties, and local GST to estimate Singapore costs.
Notes on currency and availability
Geologie lists prices in USD and may not show Singapore-specific pricing. Contact Geologie support for the most accurate Singapore storefront information.
| Plan | Price | Period | Features |
|---|---|---|---|
| 30-Day Trial Set (subscription-based) | US$50 (trial), then full-size 90-Day set US$105 - 144 every ~90 days | Subscription (~90-day supply after trial) | Personalized skincare regimen; trial transitions to auto-refill full-size regimen |
| 90-Day Complete Set (one-time / subscription) | US$148 (complete full-size set) | One-time or every ~90 days under subscription | 2 face wash bottles, day cream, night cream, and eye cream |
| Individual Products (a la carte) | Face Wash (2 bottles): US$25; Day Cream: US$55; Night Cream: US$65; Eye Cream: US$45 | One-time purchase | Purchase individual full-size products separately |
| Add-On Products | US$9 - 39 depending on item (e.g., Vitamin C+E Serum US$29, Micro-Exfoliator & Clay Mask US$39) | One-time purchase or as add-ons | Supplemental skincare/body products |
Your consumer rights in Singapore
Cancellations and timing
To avoid unwanted charges, cancel subscriptions before the next shipment processes. Keep clear records of cancellation confirmation from Geologie.
Defective items and warranty
Geologie may offer replacements or refunds for products that are defective or do not conform to specifications, usually within a limited window after shipment.
If you need help locally
If you cannot resolve a dispute with Geologie, consider contacting Singapore consumer advice services or a local consumer protection organisation for guidance on filing complaints or chargeback options.
Customer experiences
Positive feedback
Many users praise product quality and personalization, noting benefits for acne, redness, and skin texture. Customer service is often reported as responsive when handling shipping or missing items.
Negative feedback
Common complaints include subscription confusion, unexpected renewal charges, difficulty obtaining refunds after charges post-trial, and trouble cancelling in some cases.
Takeaway
User experiences are mixed. Being proactive - reading terms, cancelling early if desired, and keeping documentation - reduces the risk of disputes.
Documentation checklist
Essential order records
- Account email and user name used for the order.
- Order number(s) and dates of purchase and shipment.
- Payment statements showing charges and dates.
Evidence for disputes or refunds
- Cancellation confirmation emails or screenshots.
- Photographs of damaged or incorrect items, with date stamps.
- Postal receipts and return tracking if you send registered mail.
Common mistakes
Timing errors
Many customers wait too long and cancel after the next shipment has already processed. That often makes refunds unavailable and the order non-cancellable.
Lack of written confirmation
Relying on verbal or chat-only confirmations can cause problems later. Always get cancellation and refund confirmations in writing and save them.
Mistaking trial terms
Some customers assume trial is free; Geologie may charge retroactively for trial sets if terms allow. Read trial conditions before ordering.
Comparative recap
Quick comparison
The table below summarizes outcomes based on timing and issue type to help you choose the right action quickly.
How to use this recap
Use this as a checklist: cancel early to stop future charges, gather evidence for defects, and contact support immediately for billing disputes.
| Situation | Likely outcome | Recommended action |
|---|---|---|
| Cancel before next shipment processes | Future renewals stopped; no new charges expected | Cancel via account and save confirmation; monitor statements |
| Cancel after shipment processed or item shipped | Order likely completes; refunds generally unavailable | Contact support, request exception or replacement if defective |
| Defective/damaged item reported promptly | Replacement or refund may be considered (discretionary) | Provide photos and report quickly (often within ~7 - 10 days) |
After cancelling
What to check immediately
- Confirm you have a written cancellation confirmation from Geologie (email or account screenshot).
- Monitor your bank or card statement for new charges for at least one billing cycle.
If you are charged after cancelling
- Reply to the confirmation thread and request explanation and refund.
- If unresolved, consider contacting your card issuer for a charge dispute and keep all documentation.
Helpful links
- Geologie Terms & Conditions
- Geologie international returns & refunds FAQ
- Postclic: cancel Geologie (guide)
Address
Company headquarters
Regimen, Inc. d/b/a Geologie
3462 Mound Road, Joliet, IL 60436, United States
Registered mail instructions
If you send a paper cancellation by registered mail, include a signed statement with your account email and order number. Keep postal receipts for proof of mailing.