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Cancel INSTANTLY
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Instantly service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Instantly: Easy Method
What is Instantly
Service overview
Instantly is an online platform for email outreach, warmup, deliverability tools, and related services designed to help users send and manage outbound email campaigns.
Main features
Features include email account management, automated warmup, campaign sending, deliverability monitoring, and optional DFY (Done-For-You) services.
How to cancel Instantly
Web (official method)
- Sign in to your Instantly account on the web.
- Open Billing / Plan settings and locate each subscription tab (Email Outreach, Instantly Credits, CRM, Website Visitors, Inbox Placement).
- Cancel each subscription type separately - each tab requires its own "Cancel Plan" action.
- For DFY and Pre-warmed services, go to the Email Accounts & Domains tab and cancel those services there.
- Confirm cancellation status in the account - pages may show "Cancels on [date]" or end access immediately depending on the plan.
Mobile app and other platforms
- Instantly’s Help Center and public documentation provide cancellation instructions only for the web interface.
- There is no official guidance in the Help Center or Terms about cancelling via the App Store or Google Play.
- If you subscribed through a mobile store, check the store’s subscription settings, but note Instantly does not list mobile-app cancellation steps in its documentation.
What happens when you cancel
Access and renewal
Cancelling a subscription stops future recurring charges for that subscription type. Some plans will remain active until the period end and show "Cancels on [date]".
Other plans may end access immediately on cancellation; behavior depends on the specific plan type and billing cycle.
Data and accounts
Instantly does not promise refunds, so export any campaign data, contact lists, and reports before cancelling if you need records.
Keep copies of invoices, confirmation emails, and screenshots of cancellation pages for your records and disputes if needed.
Will I get a refund?
Official refund policy
Instantly’s Terms explicitly state: "ALL FEES PAID UNDER THIS AGREEMENT ARE NON‑REFUNDABLE AND NON‑CANCELLABLE." This means no refunds, credits, or prorated reimbursements for unused time are provided.
Independent pricing overviews and user reports confirm this stance: cancellation stops future charges but unused time is not reimbursed or prorated.
Exceptions and next steps
- There are no documented exceptions in the public Terms or Help Center for prorated refunds or returns.
- If you believe an error occurred, contact Instantly support and keep records; raise a billing dispute with your payment provider only after contacting support.
Instantly plans and pricing
Pricing overview
Public pricing is listed in USD; no official SGD pricing was found. Convert to SGD yourself if needed using current exchange rates.
Notes on currency and billing
Annual-billed plans are presented as a monthly equivalent in the public pricing data.
| Plan | Price | Period | Features |
|---|---|---|---|
| Growth | US$47.00 | Monthly (USD) | Unlimited Email Accounts, Unlimited Email Warmup, 1,000 Uploaded Contacts, 5,000 Emails Monthly, Chat Support |
| Growth (Annual Billing) | US$37.60 | Monthly equivalent (billed annually) | Same as Growth |
| Hypergrowth | US$97.00 | Monthly (USD) | Unlimited Email Accounts, Unlimited Warmup, 25,000 Uploaded Contacts, 100,000 Emails Monthly, Premium Live Support |
| Hypergrowth (Annual Billing) | US$77.60 | Monthly equivalent (billed annually) | Same as Hypergrowth |
| Light Speed | US$358.00 | Monthly (USD) | Everything in Hypergrowth plus 500,000 Emails Monthly, 100,000 Uploaded Contacts, SISR System |
| Light Speed (Annual Billing) | US$286.30 | Monthly equivalent (billed annually) | Same as Light Speed |
| Enterprise | Custom | Custom | Dedicated Account Manager, Private Slack Channel, Private Deliverability Network |
Your consumer rights in Singapore
Statutory overview
Instantly’s public Terms and Help Center do not reference a statutory cooling-off period or a 14‑day refund right for these online services.
The company’s policy is firm on non‑refundable, non‑cancellable fees in its Terms; there is no express mention of statutory consumer rights in the published documents.
Practical steps for Singapore consumers
- Keep all receipts, invoices, and cancellation confirmation screenshots.
- If you suspect wrongful billing, contact Instantly support and your card issuer promptly to inquire about dispute options.
- If necessary, seek local consumer-advice or legal assistance to understand remedies under Singapore law.
Customer experiences
Positive feedback
Some users praise Instantly’s usability and feature set, describing it as powerful and noting positive support experiences.
Multiple 5-star reviews highlight ease of use and strong customer support performance.
Negative feedback
Other users report deliverability problems (email landing in spam), software bugs, account access concerns, and frustration over the no-refund policy.
Some reviews specifically mention DFY data ownership concerns and lack of prorated refunds after cancellation.
Documentation checklist
Before you cancel
- Save invoices, payment receipts, and plan details.
- Export contact lists, campaign data, and reports you need to keep.
- Take screenshots of the billing page and plan settings showing active subscriptions.
After you cancel
- Save the cancellation confirmation or "Cancels on [date]" page screenshot.
- Record any confirmation email or support ticket number for future reference.
Common mistakes
Assuming refunds are automatic
A common mistake is assuming a prorated refund will be issued when cancelling mid-cycle. Instantly’s Terms state fees are non‑refundable and non‑cancellable.
Do not rely on refunds as a fallback; plan to use or export needed services before cancelling.
Missing separate subscription tabs
Users sometimes cancel only one tab and continue getting billed for others. Each subscription type (Outreach, Credits, CRM, etc.) must be cancelled separately.
Also remember DFY and Pre-warmed services are canceled in the Email Accounts & Domains tab, not the main billing tab.
Comparative recap
Quick comparison table
| Feature | Instantly | What you should do |
|---|---|---|
| How to cancel | Web interface; cancel each subscription tab separately; DFY via Email Accounts & Domains | Cancel every active tab, export data first, save confirmation |
| Refunds | All fees non‑refundable and non‑cancellable (Terms) | Expect no prorated refunds; contact support only for disputes |
| Mobile app cancellation | No official guidance in Help Center or Terms | If subscribed via mobile store, check store subscriptions but rely on web cancellation instructions |
| Pricing currency | Public pricing listed in USD | Convert to SGD yourself; no official SGD pricing published |
After cancelling
What to check right away
Confirm each subscription tab shows canceled status or an end date. Keep screenshots of the status pages and any confirmation emails.
Verify no further charges appear on your card or payment method after the next billing date.
Useful links
- How to confirm that the plan is canceled - Instantly Help Center
- Instantly pricing (USD)
- User reviews - Trustpilot
Address
Mailing address
Tat Ann Building, 40 Jalan Pemimpin, #02-03C, Singapore 577185
Notes
Use the account billing pages and the Help Center link above for official cancellation steps and confirmation.
Keep all correspondence and timestamps in case you need to reference the cancellation later.