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Cancel KREA
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I hereby notify you of my decision to terminate the contract relating to the Krea service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Krea: Easy Method
What is Krea
Overview
Krea is a platform for creators to generate and manage AI images and videos, and to subscribe to paid plans or purchase compute units. It offers in-app purchases on mobile stores and direct subscriptions via the web.
Primary uses
Creators use Krea for image generation, refinement and to access higher compute allotments. Billing and access depend on whether you subscribe through the web or via Apple/Google store channels.
How to cancel Krea
Cancel on the Web (Krea.ai)
- Log in to your Krea account on the website.
- Go to Workspace Settings.
- Scroll to the "Danger Zone" and click "Cancel Subscription".
- Follow the on-screen prompts and confirm cancellation.
- See the official guide: Manage Subscriptions.
Cancel via App Store or Google Play
- Open your Apple App Store or Google Play account settings on your device.
- Locate active subscriptions and cancel Krea from the store subscription management screen.
- Krea’s Help Center does not document a direct in-app cancel button for store-managed subscriptions; you must use the store flow.
- A summary note: Postclic summary.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription on the web, you retain access until the end of your current billing period.
Auto-renewal will stop after the current period; you will not lose immediate access unless otherwise stated in your plan terms.
Billing and account data
Cancellation does not automatically trigger a refund; refunds follow Krea’s eligibility rules. Keep records of billing receipts and cancellation confirmations.
If you used a store purchase, billing and refund handling are mediated by that store’s policies and tools.
Will I get a refund?
Refund eligibility
- Refunds are eligible only if you have an active paid subscription and meet both usage limits: < 650 compute units used and < 20 generations in the current month.
- If eligibility is met, a refund option appears during the cancellation flow in Workspace Settings.
- These conditions are documented by Krea: Refunds and Billing.
Refund processing and exceptions
Refunds typically take 5 - 10 business days to reach you via your payment provider or bank after being approved.
No partial refunds are offered; cancellation alone does not guarantee a refund. Many users report variable outcomes when requesting refunds.
Krea plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic Monthly | S$14.98 | Monthly | Standard Basic plan features (compute units and Basic tier access) |
| 10k Compute Units | S$29.98 | One-time | Additional 10,000 compute units (in-app purchase) |
| 20k Compute Units | S$59.98 | One-time | Additional 20,000 compute units (in-app purchase) |
| 50k Compute Units | S$149.98 | One-time | Additional 50,000 compute units (in-app purchase) |
| Individual Basic Yearly | S$149.98 | Yearly | Annual Basic plan subscription |
| Individual Pro Monthly | S$49.98 | Monthly | Pro plan on a monthly basis |
| Individual Pro Yearly | S$599.98 | Yearly | Pro plan on a yearly basis |
| Individual Max Monthly | S$99.98 | Monthly | Max plan on a monthly basis |
| Individual Max Yearly | S$1,199.00 | Yearly | Max plan on a yearly basis |
Where prices come from
These prices are sourced from the Singapore App Store listing for Krea: AI Images and Videos and Krea documentation as noted in official sources.
Feature descriptions are generalized; consult Krea documentation for exact allocations and plan limits.
Your consumer rights in Singapore
Key rights under local law
Under Singapore consumer protection (e.g., the Consumer Protection (Fair Trading) Act), consumers are entitled to clear information on subscription terms and fair refund practices.
Service providers must not engage in misleading billing or hide important terms. Documented eligibility criteria do not override statutory protections if the provider fails to comply.
Enforcing your rights
- Keep receipts, screenshots and timestamps of cancellations and charges.
- If Krea fails to process cancellations or refunds, escalate to your payment provider or the store (App Store/Google Play) for charge disputes.
- Persistent failures to honor stated terms may constitute unfair trading; consider lodging a complaint with local consumer protection channels if needed.
Customer experiences
Positive reports
Some users praise Krea’s image control and refinement compared with alternatives, noting ease of use and helpful support in certain cases.
There are reported cases where accidental annual upgrades were reversed and full refunds were issued promptly.
Negative reports
Multiple users report unauthorized or recurring charges that continued after deletion or cancellation and difficulty contacting support.
Complaints include automatic renewals without clear consent, denied refund requests, confusing billing interfaces and buggy cancel flows.
For community feedback, see user reviews: Trustpilot - Krea.
Documentation checklist
Before you cancel
- Confirm whether your subscription is billed via the web or the App Store/Google Play.
- Check current usage against refund thresholds: < 650 compute units and < 20 generations this month.
- Locate recent invoices, payment method details, and account email.
What to capture when cancelling
- Save screenshots of the cancellation flow and any refund option shown in Workspace Settings.
- Record confirmation messages, dates and the billing period end date.
- If cancelling via a store, save the store subscription cancellation confirmation.
Common mistakes
Assuming cancellation equals refund
Many users assume cancelling a subscription automatically refunds the unused period. Krea’s policy requires eligibility checks; cancellation alone does not guarantee a refund.
Using the wrong cancellation path
Cancelling on the website will not stop App Store or Google Play auto-renewals and vice versa. Always cancel in the same channel where the subscription was purchased.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund possible | Period |
|---|---|---|---|
| Web subscription | Workspace Settings → Cancel Subscription on Krea website | Yes, only if eligible (active paid subscription, <650 compute units, <20 generations) | Monthly / Yearly (depends on plan) |
| App Store / Google Play | Manage subscription via Apple App Store or Google Play account settings | Handled by the store; Krea does not document direct in-app refund flow | Monthly / Yearly / One-time (in-app purchases and subscriptions) |
Bottom line
Cancel in the channel where you purchased. Refunds depend on strict usage criteria for web subscriptions and on store policies for in-app purchases.
After cancelling
What to monitor
- Watch your bank or card statement for any further charges for at least one billing cycle.
- Check that your account shows the expected end-of-access date and that the subscription status is "cancelled".
Helpful links
- Krea - Manage Subscriptions
- Krea - Refunds and Billing
- Krea - Apple App Store (Singapore)
- Postclic - cancellation summary
Address
Company address
Level 12 & 13, Income@Raffles, 16 Collyer Quay, Singapore 049318
Notes on contacting
This address corresponds to the Singapore entity referenced for Krea-related services. For billing, cancellations and refunds, use the online Help & Support documentation and your store’s subscription management tools first.