Cancellation Moshi: Easy Method

What is Moshi

Overview

Moshi is an interactive app designed to help children develop mindfulness and sleep skills through stories, music and calming audio. It operates on a subscription model that unlocks the full content library.

Content and platforms

Content includes guided sleep stories, meditations and soundscapes aimed at young listeners and families. Moshi is available as mobile apps (App Store and Google Play) and via an online account for direct subscriptions.

How to cancel Moshi

Web-based subscriptions (direct on Moshi website)

• Sign in to your Moshi account on the website and go to your profile or account settings.
• Choose "cancel subscription" from the profile or subscription area.
• Cancel at least 24 hours before the renewal time to prevent the next charge.
• Note: deleting the app from your device does not cancel a website subscription.

App Store and Google Play subscriptions

• Apple (App Store): Cancel via Apple's subscription settings on your iPhone/iPad or in your Apple ID account; deleting the app does not cancel the subscription.
• Google Play: Cancel via Google Play > Subscriptions > Manage subscription; deleting the app does not cancel the subscription.
• Always verify the platform (Apple, Google, or Moshi website) where you originally subscribed before attempting cancellation.

What happens when you cancel

Access after cancellation

When you cancel a subscription it typically remains active until the end of the paid billing period. You will retain access to paid content for the remainder of that period.

Renewal and billing

Cancellation stops automatic renewal at the end of the current billing cycle. You will not be billed for subsequent periods if cancellation is processed in time.

Data and account retention

Your account and preferences may remain on file after cancellation. Check the Moshi account settings or contact support if you want account deletion or data removal.

Will I get a refund?

Subscription refund policy

Moshi's terms indicate that paid digital subscriptions are not refundable once paid. Canceling before renewal stops future charges but does not produce a refund for the current paid period.

Exceptions and physical products

Refunds mentioned by Moshi apply to physical products ordered from their website under a separate return policy and do not cover digital app subscriptions.

Moshi plans and pricing

Where to check current prices

Pricing and plan details change over time. Always check the official Moshi website or the app store listing you used to subscribe for current plan and billing information.

Do not rely on third-party estimates

Do not assume prices or promotional terms from memory. Confirm the exact plan, billing period and renewal terms on the subscription page before purchasing or cancelling.

Your consumer rights in Singapore

Legal protections

Singapore consumers are protected against unfair practices under laws such as the Consumer Protection (Fair Trading) Act. These protections can apply if you were misled or subject to unfair contract terms.

Practical options

If you believe you were unfairly charged or misled, consider gathering documentation and seeking recourse through small claims court or consumer protection channels. Case outcomes depend on the facts of each situation.

Customer experiences

Positive feedback

Many users report Moshi helps children fall asleep more easily, praising calming stories, high-quality audio and improved bedtime routines.

For an example of balanced positive review coverage see Common Sense Media.

Common Sense Media - Moshi review

Negative feedback

Common complaints include technical issues, being charged despite cancellation attempts, difficulty cancelling, and slow customer service responses.

User reviews and complaints are aggregated on review platforms where you can read recent experiences.

Trustpilot - Moshi reviews

Documentation checklist

Before contacting support

• Account email and username used for Moshi
• Date of subscription and renewal date
• Proof of payment or receipt (bank/credit card statement screenshot)
• Screenshot showing current subscription status in-app or on the website

When filing a complaint or claim

• Record of cancellation attempts (timestamps, confirmation messages)
• Copies of all correspondence with Moshi or app store support
• Clear timeline of events to support any small-claims or consumer protection filing

Common mistakes

Deleting the app instead of cancelling

Many users delete the Moshi app assuming the subscription is cancelled. App deletion does not stop billing from the store or website; you must cancel in the correct subscription manager.

Canceling too late or on the wrong platform

Waiting until after the renewal time or cancelling on the wrong platform (e.g., canceling in-app when subscription was through Apple) can cause unintended renewals or continued charges.

Comparative recap

How to read this table

The table below compares common subscription routes, how to cancel them and typical refund availability. "Period" shows the period type only (monthly = monthly, annual = annual).

Quick comparison table

After cancelling

Next steps

Confirm cancellation receipt or on-screen confirmation and keep a screenshot. Monitor your bank or card statement for any unexpected charges after cancellation.

Helpful links and further reading

Read user reviews and experiences to see how other customers handled similar issues:

Moshi - Common Sense Media review

Moshi - Trustpilot reviews

If you use the App Store versions, review the app pages for details and support links:

Moshi - App Store (Moshi Color)

Moshi - App Store (Moshi Play)

Address

Registered address

269 BISHAN STREET 24 #13‑194 HIGH STREET CENTRE SINGAPORE 570269

Notes about contacting

There is no separate cancellation address published for app subscriptions; use the subscription manager (Moshi website, Apple or Google Play) and the in-app or app-store support channels for account issues.