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Cancel NANIT
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I hereby notify you of my decision to terminate the contract relating to the Nanit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nanit: Easy Method
What is Nanit
Product overview
Nanit is a smart baby monitor system combining a camera, breathing-motion sensing, and an app with subscription-based analytics and video features.
How Nanit is delivered
Hardware is sold as one-time purchases through Nanit and third-party retailers. Advanced features require a Nanit Insights subscription that unlocks sleep analytics and video history.
How to cancel Nanit
Canceling an iOS (App Store) subscription
- Open your Apple device Settings.
- Tap your Apple ID > Subscriptions > Nanit, then Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid an immediate charge; access continues until the end of the paid period.
Canceling Android or web-managed subscriptions and web orders
- Android / Nanit-app subscriptions are managed through Nanit’s web portal: log in at the account portal to view or cancel. See the cancellation guide for details: Cancel Nanit (guide).
- For purchases made on nanit.com, if your order has not shipped contact Nanit support by the methods shown on the site to request cancellation; after shipping you must follow the returns/RMA procedure.
What happens when you cancel
Access and service after cancellation
When you cancel a subscription it prevents future renewals but typically leaves access active until the current paid period ends.
Data and account implications
Canceling does not necessarily delete account data. You may lose access to subscription features and stored video/history once the paid period expires.
Will I get a refund?
Refunds for hardware bought from nanit.com
Nanit’s Satisfaction Guarantee allows a full refund within 30 days of delivery for direct purchases, subject to return approval and the return process described by Nanit.
- After requesting an RMA you must ship the items back within 10 days.
- Refunds are processed 5 - 7 business days after Nanit receives and verifies the return.
- Shipping costs are non-refundable; restocking fees apply (US$15 for camera/stand orders, US$10 for other items).
Refunds for subscriptions and exceptions
Subscriptions are not prorated on cancellation and cancelling does not automatically refund the current period.
- Some exceptions (e.g., mistaken charges during free trials) may be handled by support; you must contact Nanit to request such refunds.
- See Nanit’s returns and terms pages for the official policy: Nanit Shipping & Returns and Nanit Terms of Service.
Nanit plans and pricing
Overview of listed plans
The table below shows estimated Singapore-dollar pricing converted from Nanit’s published USD prices and local retailer listings where noted.
Important notes about pricing
Subscription pricing on Nanit’s site is displayed in USD and not always localized. Annual plans are the primary subscription option shown.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Nanit Insights - Sleep (Basic) Plan (annual, estimated) | S$135.00 per year (approx.) | Annual (annual) | Personalized sleep tracking and smart notifications (basic level) |
| Nanit Insights - Memories Plan (annual, estimated) | S$162.00 per year (approx.) | Annual (annual) | All Sleep plan features plus extended data, more user sharing |
| Nanit Insights - Milestones Plan (annual, estimated) | S$405.00 per year (approx.) | Annual (annual) | Everything in Memories plus 7-day video history, milestone video clips |
| Nanit Pro Smart Baby Monitor (hardware) & Flex Stand | S$433.00 | One-time purchase | 1080p Wi-Fi video camera, breathing motion tracker, 2-way audio |
| Nanit Pro Smart Baby Monitor & Flex Stand (via Goxip/Bloomingdales) | S$338.00 (Flex Stand bundle) or S$405.00 (Wall Mount) | One-time purchase | Hardware packages sold via local retailer |
Your consumer rights in Singapore
Statutory rights and Nanit’s published policy
Nanit’s published policies reference a 30-day return guarantee but do not explicitly state statutory cooling-off rights such as a 14-day period.
Local law considerations
- Consumers in Singapore may have additional rights under the Consumer Protection (Fair Trading) Act (CPFTA) and the Sale of Goods Act for defective goods or unfair practices.
- These Singapore laws are not specifically acknowledged in Nanit’s online policy documents; if you believe your statutory rights apply, consider contacting local authorities or consumer advice services.
Customer experiences
Positive feedback highlights
- Some users praise the concept and tech, saying it improved sleep routines and tracking.
- Several report stable long-term use and successful replacements handled by support.
Negative feedback highlights
- Complaints that core features require a subscription and that the camera is limited without it.
- Reports of connectivity problems, buggy app behavior, and slow or unresponsive customer service.
- Some describe device failures and delays that caused return windows to lapse before resolution.
Documentation checklist
Before contacting support
- Order number and purchase date.
- Account email used with Nanit and device serial number (if available).
- Proof of delivery (tracking or delivery confirmation).
For returns and disputes
- Photos or videos showing the fault (if applicable).
- All correspondence with Nanit support and any RMA number issued.
- Payment receipts or billing statements showing charges you dispute.
Common mistakes
Assuming cancelling always refunds immediately
Many users expect a prorated refund when they cancel a subscription. Nanit’s policy does not provide prorated refunds; cancellation prevents future charges but typically does not reimburse the current period.
Missing the cancellation cutoff or return steps
Not cancelling at least 24 hours before an iOS renewal can result in an immediate charge that is difficult to reverse.
Ordering a cancellation after shipping without requesting an RMA first leads to the need to return the item under Nanit’s return rules and pay any non-refundable shipping/restocking fees.
Comparative recap
Quick policy comparison
| Topic | Nanit policy | Practical effect for Singapore consumers |
|---|---|---|
| Subscription cancellation | Cancel to stop future billing; no prorated refunds | Cancel 24+ hours before renewal (iOS). Expect service until period end but no refund for remaining time. |
| Hardware returns | 30-day satisfaction guarantee for direct purchases; RMA required; restocking fees apply | You can return within 30 days but pay shipping and restocking fees; ship within 10 days after RMA. |
| Support responsiveness | Support handles replacements/returns but some users report delays | If you face defects, document everything and follow up quickly to avoid missing return windows. |
After cancelling
Practical next steps
- Confirm cancellation and keep any confirmation emails or screenshots.
- Check your bank/Apple/Google statements to ensure future charges stop.
Helpful links and where to find official policies
- Official Nanit returns and shipping policy: Nanit Shipping & Returns.
- Nanit’s subscription and terms details: Nanit Terms of Service.
- Third-party step-by-step cancel guide: Cancel Nanit (guide).
Address
Corporate mailing address
Udisense, Inc. DBA: Nanit
244 Fifth Avenue, Suite #2702, New York, NY 10011, United States
Notes about contacting Nanit
No Singapore-specific cancellation address is publicly listed; returns and cancellations are processed via Nanit’s published procedures and U.S. corporate contact information.