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Cancel NOVELOVE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Novelove service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Novelove: Easy Method
What is Novelove
Service summary
Novelove is a subscription-based service that provides access to a curated library of romance novels and serialized stories.
The app offers reading features and some free unlock options (for example, watching ads) alongside paid unlimited-reading packs.
Where it is offered
Novelove is distributed through mobile app stores and a website; subscriptions are commonly purchased via iOS (App Store) or Android (Google Play).
Pricing shown in app listings is typically in USD; local SGD charges may vary by region and App Store receipts.
How to cancel Novelove
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name/Apple ID → Subscriptions → Novelove → Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid being billed again.
Cancel on Android (Google Play) or in-app
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → Novelove and choose Cancel.
- If the subscription does not appear in Google Play, open the Novelove app → Mine tab → Help & Feedback (or 1v1 Service) → follow the Cancel option at the bottom.
- Some users report the subscription may not appear in Google Play; use the in-app path as a fallback.
Cancel web / website subscriptions
- No clear cancellation path was found for website subscriptions in the available sources.
- If you bought via the website, contact Novelove support or your payment provider; in absence of options, consider escalating via your bank.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the current paid period.
Access does not usually end immediately upon cancellation unless specified otherwise by the platform.
Renewal and billing
Cancelling stops future auto-renewals; you must cancel before the renewal cutoff (recommend 24 hours) to avoid the next charge.
Check the receipt or subscription page for the exact next-billing date.
Account and data
Cancellation usually does not delete your account or reading history; you may need to request data deletion separately if required.
Keep screenshots or copies of cancellation confirmations for your records.
Will I get a refund?
Official policy overview
There is no clear public refund policy for Novelove in the sources reviewed.
No published guarantee of refunds was found; discretionary refunds may occur but appear rare.
Common exceptions and recourse
- Some users report refunds are seldom granted by the service directly.
- Common recourse after refusal includes disputing charges with your bank or blocking the merchant card authorisation.
Cooling-off and digital purchases
Digital subscription refunds are not automatic and often fall outside statutory cooling-off rights for direct sales in Singapore.
If you believe a charge is fraudulent, contact your card issuer promptly to dispute the transaction.
Novelove plans and pricing
Price summary
Below are the subscription plans and prices found in the verified data (listed in USD).
Check your local App Store receipt for the exact SGD amount charged to your card.
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly Pack | US$14.99 | Weekly | Unlimited reading access (general subscription model) |
| Yearly Pack | US$99.99 | Annual | Unlimited reading access (general subscription model) |
Your consumer rights in Singapore
Cooling-off and CPFTA
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), a short cooling-off period of 5 business days applies mainly to direct-sales contracts such as unsolicited home visits.
This cooling-off right generally does not cover in-app digital subscriptions purchased via app stores.
Applicability to Novelove subscriptions
Novelove subscriptions purchased in-app are unlikely to qualify for CPFTA statutory cancellation rights, especially for purchases under S$50.
If you believe a seller engaged in unfair trading practices, you can submit a complaint to relevant consumer authorities in Singapore.
Practical steps for Singapore consumers
- Check your App Store or Google Play purchase receipt for merchant details and dates.
- Contact your card issuer promptly if charges continue after cancellation.
Customer experiences
Positive reports
Some users praise free unlock options (for example, watching ads) and a pleasant reading experience.
These positive comments are less common compared with complaints about cancellations and billing.
Negative reports
Many users report difficulty finding or completing cancellations and unexpected or repeated charges.
Several reviews describe lack of visibility in app-store subscription lists and frustration with support responsiveness.
Overall balance
While a minority enjoy the reading features, the dominant user feedback highlights cancellation friction and limited refund outcomes.
Documenting interactions and receipts improves chances if you need to escalate.
Documentation checklist
Essential items to collect
- App store or Google Play receipt showing the charge and merchant name.
- Screenshots of subscription pages, app settings, and any cancellation confirmations.
- Dates and records of contact with Novelove support or in-app chat transcripts.
Bank and account records
- Bank or credit card statement entries for the disputed charges.
- Reference numbers from any disputes or chargeback requests.
Common mistakes
Relying only on the app for cancellation
Some users assume cancelling inside the app always stops billing; however, platform-managed subscriptions (App Store/Google Play) must be cancelled via the platform settings.
If you paid through Google Play but the subscription does not appear there, follow the app’s Help & Feedback path and save screenshots.
Waiting until the renewal date
Waiting until the day of renewal risks being billed; cancel at least 24 hours before renewal, preferably earlier.
Not keeping proof of cancellation makes disputes more difficult if charges continue after cancellation.
Not checking receipts
Failing to check the purchase receipt can hide whether the charge was processed by Apple, Google, or a third-party web merchant.
Always use the receipt to determine the correct cancellation route and merchant contact.
Comparative recap
Quick comparison overview
The table below summarizes cancellation ease, refund likelihood, and recommended first action by platform.
Use it as a quick reference when deciding next steps.
| Feature | Period | iOS (App Store) | Android (Google Play / In-app) | Web / Website |
|---|---|---|---|---|
| Cancellation ease | Varies | High - via Settings → Subscriptions | Medium - Play Store; fallback to in-app if missing | Low - no clear public process; contact support |
| Refund likelihood | Varies | Low - refunds not guaranteed | Low - refunds not guaranteed | Low - refunds rare; bank dispute may be needed |
| Recommended first action | Varies | Cancel in Apple Settings; keep receipt | Cancel in Google Play; if missing, cancel in-app and screenshot | Contact support; save evidence; contact bank if unresolved |
After cancelling
Immediate steps
Keep confirmation screenshots, the original receipt, and the cancellation date for your records.
Monitor your card statement for any further charges in the next billing cycle.
If charges continue
- Contact your card issuer to dispute ongoing charges or request a block on the merchant.
- Escalate to platform support (Apple/Google) if the subscription was purchased through their stores.
Helpful link
Check the app listing for publisher details and purchase verification: Novelove on the App Store.
Address
Physical office (as listed)
RM 1002, 10/F EASEY COMM BLDG, 253‑261 HENNESSY RD, WAN CHAI, Hong Kong
No Singapore office or local address was found in the verified information available.
Contact notes
If you need to send physical correspondence, use the Hong Kong address above and include all documentation and a clear request to cancel and refund (if applicable).
For faster resolution, use in-app support channels and retain screenshots and receipts.