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Cancel NOVELTELLS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Noveltells service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Noveltells: Easy Method
What is Noveltells
Service overview
Noveltells is an online platform that offers personalized book recommendations, summaries and curated reading lists tailored to individual tastes.
The service is delivered via web and mobile apps and offers in-app coin purchases for content access and features.
Core features
Users can buy coin bundles as one-time purchases and use coins inside the app to unlock content.
Access and account features vary by platform (iOS, Android, web). For service details see the official service page.
How to cancel Noveltells
Cancel on iOS (App Store)
- Open iOS Settings → Tap your Apple ID → Subscriptions.
- Select the Noveltells membership and tap "Cancel".
- Cancel at least 1 day before the subscription period ends to stop auto-renewal.
- Source: Noveltells service page.
Cancel on Android (Google Play)
- Open the Google Play app → Settings → Subscriptions.
- Choose Noveltells membership and select "Cancel".
- Cancel at least 1 day before period end to prevent auto-renewal.
- Source: Noveltells service page.
Cancel via web or in-app account
- Sign in to your Noveltells account on the web or in-app.
- Locate subscription or auto-renewal settings and turn off auto-renewal.
- Cancellation is effective from the next billing period when turned off via account settings.
- Guidance available via third-party assistance pages.
Terminate entire account
- To close your account entirely, contact Noveltells support by email.
- Email: support@noveltells.net with a clear request to terminate the account.
- Source: third-party guidance summarising contact options.
What happens when you cancel
Access after cancellation
If you cancel a subscription, you typically retain access until the end of the paid period.
One-time coin purchases are consumed in-app; cancelling does not reverse spent coins.
Auto-renewal and billing
Turning off auto-renewal stops future billing but does not usually refund the current period.
Make cancellations at least one day before the period end to avoid the next charge.
Data and account retention
Account data and purchase history generally remain unless you request full account termination.
Contact support@noveltells.net to request deletion or termination of your account.
Will I get a refund?
Refund policy summary
Noveltells does not publicly state a guaranteed 14-day cooling-off or refund right in its help/terms.
Refunds are not guaranteed and are handled depending on the purchase platform or discretionary approval.
How to request refunds (by platform)
- Apple purchases: Request a refund via reportaproblem.apple.com; responses commonly arrive within 24 - 48 hours. Guidance available from independent refund guides.
- Google Play purchases: Use Google Play's "Report a problem" in your order history; processing commonly takes 1 - 4 days.
- Web purchases: Email support@noveltells.net with your receipt and explanation to request a refund.
- Sources: Independent guidance summarising Apple/Google and web routes.
Common refund exceptions
Refunds may be denied if content was consumed or if platform policies bar a refund for the purchase type.
Keep receipts and order details when you request a refund to support your claim.
Noveltells plans and pricing
One-time coin bundles
Noveltells sells coin bundles as one-time in-app purchases. Prices below are in Singapore dollars (S$).
Notes on pricing
No explicit monthly or annual subscription pricing was found for Singapore during 2025 - 2026.
All prices shown are one-time purchases for coins to spend in-app.
| Plan | Price | Period | Features |
|---|---|---|---|
| 100 Coins | S$0.98 | One-time | Coins to spend in-app |
| 500 Coins | S$6.98 | One-time | Coins to spend in-app |
| 1000 Coins | S$14.98 | One-time | Coins to spend in-app |
| 2000 Coins | S$29.98 | One-time | Coins to spend in-app |
| 5000 Coins | S$69.98 | One-time | Coins to spend in-app |
| 7000 Coins | S$99.98 | One-time | Coins to spend in-app |
Your consumer rights in Singapore
Cooling-off and refunds
There is no explicit 14-day cooling-off or refund right published by Noveltells; refunds depend on platform rules or the provider's discretion.
Singapore consumers should rely on platform refund routes (Apple/Google) or direct provider communication for claims.
Evidence and complaint avenues
Retain receipts, order IDs, screenshots and correspondence when requesting refunds or lodging disputes.
If you cannot resolve the issue with Noveltells, keep records to escalate with your payment provider or consumer advisory bodies in Singapore.
Customer experiences
Positive signals
Independent reports indicate many users rate the app highly on app stores, suggesting broad satisfaction with content and features.
High volume positive reviews on mobile platforms indicate many users are satisfied with the product experience.
Negative reports and cautions
Some third-party analyses raise trust concerns about the domain origin and highlight that cancellation can be moderately difficult.
Independent commentary notes cancellation or refund processes may involve delays and require contacting support or following platform procedures.
Documentation checklist
What to gather before you cancel
- Account email used with Noveltells.
- Order ID or receipt from App Store, Google Play or web purchase.
- Payment method details and date of the charge.
Supporting materials for refund or termination requests
- Screenshots of subscriptions or charges in your account or store order history.
- Copies of email correspondence with Noveltells support (support@noveltells.net).
- A short written explanation of the refund or termination reason.
Common mistakes
Missing the cancellation window
A frequent error is cancelling too late; many users miss the 1-day-before deadline and are charged for the next period.
Always cancel at least one full day before the renewal date to avoid an unexpected charge.
Contacting the wrong channel
Users sometimes request refunds via the app when the purchase was made through Apple or Google and should instead use the platform's refund process.
Match your refund request to the platform that processed the payment for the fastest resolution.
Comparative recap
Quick comparison
The table below summarises the main cancellation routes, typical refund chances and practical notes for each method.
How to read this table
"Refund chance" is indicative and depends on platform policy and individual circumstances.
Use the table to choose the correct cancellation route before contacting support.
| Method | How to cancel | Refund chance | Key note |
|---|---|---|---|
| App Store (iOS) | Cancel in iOS Settings → Apple ID → Subscriptions | Depends on Apple review | Cancel ≥1 day before renewal |
| Google Play (Android) | Cancel in Google Play app → Subscriptions | Depends on Google Play review | Cancel ≥1 day before renewal |
| Web / in-app account | Turn off auto-renewal in your Noveltells account settings | Refunds discretionary | Cancellation takes effect next billing period |
| Account termination | Email support@noveltells.net to request full account deletion | Refunds not guaranteed | Request data deletion if required |
After cancelling
Confirm and monitor
After cancelling, keep confirmation screenshots or emails and verify your subscription status in your store account.
If charged after cancellation, gather documentation and contact the payment platform or Noveltells support.
Helpful links and next steps
- Noveltells service information: https://noveltells.net/about/service/
- Third-party cancellation and refund guidance: https://www.postclic.com/en-nz/letters/other/cancel-noveltells/
- Independent refund procedures overview: https://www.joinchargeback.com/refunds/how-to-get-a-noveltells-official-refund
- Support email: support@noveltells.net
Address
Primary office
Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai, Hong Kong.
Notes
Cancellation instructions and primary service contacts point to the Hong Kong office; use the support email for account termination requests.
Always retain proof of contact when requesting account closure or refunds.