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Cancel OMAZE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Omaze service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Omaze: Easy Method
What is Omaze
Overview
Omaze is an online fundraising platform that offers sweepstakes and prize draws in which participants enter by making donations or payments. Prize campaigns typically support charities while offering chances to win experiences or goods.
How it operates
Entries are generally provided in exchange for a donation or payment and winners are selected by draw under the published rules. Some fees cover administration and marketing while a portion supports the named charities.
How to cancel Omaze
Cancel via the website (direct subscription)
- Log into your Omaze account on the Omaze site.
- Go to "Manage Subscriptions" in your account settings.
- Click "Cancel" next to the subscription you want to end.
- For guidance, see a third-party walkthrough: Postclic: How to cancel Omaze.
Cancel by email or form
- Submit the Model Cancellation Form referenced in Section 5F(ii) of the Subscription Terms to team@omaze.co.uk.
- Omaze will acknowledge receipt by email; keep that acknowledgement for your records.
- See the Subscription Terms for formal details: Omaze UK - Legal Terms.
Cancel via app stores
- If your subscription was purchased through the Apple App Store or Google Play, you must cancel through your Apple or Google account subscription settings.
- Omaze cannot cancel App Store or Google Play subscriptions directly; use the platform’s subscription management and refund processes.
What happens when you cancel
Access and renewals
After cancellation your recurring payments will stop. You will no longer be billed for future subscription cycles.
Access to any subscription benefits typically ends according to the subscription terms; check your account for exact end dates.
Entries and eligibility
Entries tied to a refunded subscription are invalidated and become ineligible for wins, per Omaze rules.
If a draw occurs after you cancel but before a refund is processed, the entries may still be treated according to the rules and timing noted in the terms.
Data and account
Cancelling does not automatically delete your account or personal data; review Omaze’s privacy policy and account settings if you want removal.
Keep copies of cancellation confirmations and correspondence for any dispute or follow-up.
Will I get a refund?
14-day cancellation right
Omaze’s terms provide a 14-day cancellation period (the "Cancellation Period") during which you can request a full refund if you cancel within 14 days of subscribing.
If eligible, refunds are returned to the original payment method without fee, and processed within 14 days of the request.
Refunds after a draw or after 14 days
- If a draw has already taken place, refunds are generally not issued because a portion of the payment supports charities.
- After the 14-day period, refunds are not typically granted under the published policy.
App Store / Google Play purchases
Subscriptions bought through Apple or Google must use those platforms’ refund procedures; Omaze cannot issue refunds for purchases billed by Apple or Google.
For policy details see Omaze’s support article: Omaze support on accidental subscriptions and refunds.
Omaze plans and pricing
Where to find prices
Omaze pricing and subscription tiers can change by campaign and region. Do not rely on third-party summaries for current prices.
Always check the official Omaze site or the campaign page for up-to-date pricing and the terms that apply to the specific draw.
No guesswork on costs
This guide does not list or estimate prices; refer to each campaign’s checkout page for exact amounts and recurring charge details.
Review the subscription terms before confirming a payment so you understand renewal frequency and fees.
Your consumer rights in Singapore
Cooling-off and refunds
Singapore does not provide a universal statutory 14-day cooling-off right for all online subscriptions; rights depend on the seller’s stated policy and the purchase channel.
If Omaze’s published policy offers a 14-day cancellation, that is the contract term you should rely on for refunds.
Dispute resolution and help
If you have a problem you cannot resolve with Omaze, you can seek assistance from local consumer groups such as the Consumers Association of Singapore (CASE).
For monetary claims, consider the Small Claims Tribunals for eligible sums, or seek legal advice for larger or complex disputes.
Payment method protections
Payment card chargebacks or platform dispute tools (e.g., Apple/Google) may provide remedies for unauthorised or misleading charges.
Document your cancellation attempts and keep receipts; these will help when requesting chargebacks or filing complaints.
Customer experiences
Positive reports
Some users and sources report legitimate prize claims, verified winners, and meaningful charity contributions from campaigns.
Support and prize fulfilment have been praised in certain verified-winner accounts, indicating genuine outcomes for many campaigns.
Negative reports
- Some customers report difficulty contacting support or slow email responses.
- Complaints include unexpected recurring charges and confusion around subscription details or promotional messaging.
- Criticism has arisen about the proportion of contributions that reach charity and about transparency of odds.
Balanced takeaway
While many participants report positive experiences, others note customer service and clarity issues; follow cancellation steps closely and retain proof.
Read the campaign rules and terms before entering, and monitor billing after sign-up to catch any unexpected charges early.
Documentation checklist
What to keep
- Account login email and username used to subscribe.
- Order confirmation, receipt or transaction ID from the subscription purchase.
- Screenshot or copy of the Manage Subscriptions page showing active subscription (if available).
Cancellation evidence
- Cancellation confirmation email or on-screen confirmation from Omaze.
- Copy of the Model Cancellation Form if you used the email/form method and the sent email to team@omaze.co.uk.
- Any acknowledgement from Omaze support and timestamps of your requests.
Common mistakes
Assuming app-store cancellations are handled by Omaze
A common error is contacting Omaze to cancel a subscription purchased through Apple or Google Play instead of cancelling via the platform.
Remember that App Store / Google Play subscriptions must be managed through those platforms’ account settings.
Missing the 14-day window or draw timing
Many customers expect refunds after the 14-day window or after a draw; once a draw has occurred refunds are generally refused under the terms.
Check the timing of draws and cancellation timestamps; delays in requesting cancellation can affect eligibility for refunds.
Comparative recap
Quick comparison
| Feature | What it means | Where to act |
|---|---|---|
| Cancel via web | Stop recurring charges directly in your Omaze account. | Omaze account → Manage Subscriptions (website) |
| Cancel by form/email | Use the Model Cancellation Form and email team@omaze.co.uk; receive acknowledgement. | Send form to team@omaze.co.uk; see legal terms: Legal Terms |
| App Store / Google Play | Platform-managed subscriptions that Omaze cannot cancel for you. | Cancel via Apple or Google account settings; request refunds via the platform |
| 14-day refund | Full refund available if you cancel within 14 days of subscribing, per the Cancellation Period. | Request refund from Omaze (website or form); see support: Support article |
| After draw | Refunds are generally not provided once a draw has occurred; entries may remain valid unless refunded earlier. | Refer to campaign rules and Omaze terms for eligibility |
After cancelling
Follow-up steps
Save your cancellation confirmation and check your bank or card statements to ensure billing has stopped.
If you see continued charges, contact your payment provider or the App Store/Google Play platform for a dispute or chargeback.
Useful links
- Omaze UK - Legal Terms: https://omaze.co.uk/pages/legal-terms
- Omaze support on accidental subscriptions and refunds: https://omaze.freshdesk.com/support/solutions/articles/103000157722-i-didn-t-mean-to-sign-up-for-a-subscription-can-i-cancel-my-subscription-and-receive-a-refund-on-pas
- Third-party guide to cancelling Omaze (walkthrough): https://www.postclic.com/en-za/letters/other/cancellation-omaze/
Address
Omaze UK correspondence
Omaze UK Limited, 3rd Floor, 1 Ashley Road, Altrincham, Cheshire, WA14 2DT, United Kingdom.
Contact email for cancellations
Use the Model Cancellation Form and send it to: team@omaze.co.uk. Keep sent copies and any reply from Omaze as proof of cancellation.