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Cancel PUREFLIX
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I hereby notify you of my decision to terminate the contract relating to the Pureflix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pureflix: Easy Method
What is Pureflix
Service overview
Pureflix is a faith-based streaming service that offers Christian and family-friendly movies, series, and documentaries. It operates on a subscription model with monthly and annual options.
Where it operates
Pureflix is available worldwide through its website and through app stores on mobile devices and smart TVs. Billing may be handled directly by Pureflix or by third-party platforms (Apple App Store, Google Play).
How to cancel Pureflix
If you subscribed via the PureFlix website (web)
- Sign in to your account on the PureFlix website.
- Go to your Account or Membership page and select the option to cancel your subscription.
- Follow the on-screen prompts to confirm cancellation. Your access continues until the end of the current billing period.
If you subscribed via Apple App Store or Google Play
- App Store (iOS): Open your Apple ID / Subscriptions settings on your iPhone, iPad, or via your Apple ID on the web and cancel the PureFlix subscription there.
- Google Play (Android): Open Google Play, go to Subscriptions, find PureFlix and cancel from your Google account subscriptions settings.
- Note: PureFlix cannot cancel App Store or Google Play subscriptions for you; cancellation must be done through the platform that billed you.
What happens when you cancel
Access after cancellation
When you cancel, you will retain access to Pureflix content until the end of your current paid billing period. Streaming access stops at the period end.
Account and renewal
After cancellation the subscription will not renew at the next billing date. Your account credentials typically remain available to sign in, but paid access ends when the billing period expires.
Will I get a refund?
Standard refund policy
PureFlix states that payments are non-refundable and no refunds or credits are provided for partially used periods. Access continues until the end of the billing period after cancellation.
Exceptions and discretionary credits
- Refunds or account credits may be offered only at PureFlix’s sole discretion.
- Any discretionary credit does not create an entitlement to future credits; it is an exception, not a guaranteed remedy.
Pureflix plans and pricing
Pricing summary
The table below lists estimated SGD prices and features for common PureFlix plans. Actual charges may vary by payment provider and regional in-app pricing.
Notes on amounts
Prices are estimates derived from a USD→SGD conversion and may differ at checkout. See the official membership page for current offers.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Standard Monthly | S$12.65 | Monthly | Unlimited access to core library, multi-device streaming, ad-free |
| Premium Monthly | S$19.00 | Monthly | Includes Standard features plus early access, events, giveaways, live interaction |
| Standard Annual | S$113.92 | Annual | Unlimited access to core library, multi-device streaming, ad-free |
| Premium Annual | S$190.00 | Annual | Includes Standard features plus early access, events, giveaways, live interaction |
Your consumer rights in Singapore
Applicable protections
Singapore’s consumer protection laws, such as the Consumer Protection (Fair Trading) Act, prohibit unfair or misleading trading practices.
When to seek remedies
- If you were not informed of auto-renewal or were misled about cancellation procedures, you may have recourse under local rules.
- For subscriptions billed through Apple or Google, you can also use the platform’s dispute or refund process if cancellation fails to stop billing.
Customer experiences
Positive feedback
- Users often praise the wholesome, family-friendly and faith-based content as good value.
- Some customers report satisfactory streaming performance and helpful support interactions in certain cases.
Common complaints
- Frequent criticism about a strict "no refunds" policy and unexpected renewals.
- Technical issues reported include buffering, app crashes, navigation problems, and difficulty cancelling via some apps.
Documentation checklist
What to collect before contacting support
- Subscription confirmation email or receipt showing billing dates and amount.
- Account email address and username used for PureFlix.
- Device and platform used to subscribe (Web, iOS/Apple, Android/Google Play).
What to include in a complaint or dispute
- Detailed timeline of charges and cancellation attempts.
- Screenshots of subscription settings, receipts, or error messages, if available.
Common mistakes
Not cancelling through the right platform
A common error is attempting to cancel an App Store or Google Play subscription from the PureFlix website. If the platform billed you, cancellation must be done through that platform.
Expecting automatic refunds
Many users expect prorated refunds after cancelling. PureFlix’s stated policy is no refunds for partial periods, so expecting automatic partial refunds can lead to disappointment.
Comparative recap
Quick method comparison
The table below summarizes where to cancel and what to expect based on how you were billed.
Key takeaway
Cancel via the billing platform that charged you. Expect access to continue until the period ends and refunds only at PureFlix’s discretion.
| Source | Where to cancel | Refunds | Access | Period |
|---|---|---|---|---|
| PureFlix website | Account page on PureFlix website | No refunds generally; discretionary only | Access until end of current billing period | Monthly / Annual |
| Apple App Store | Apple ID / iOS Subscriptions interface | App store refund/dispute processes apply | Access until end of current billing period | Monthly / Annual |
| Google Play | Google Play Subscriptions settings | Google Play refund/dispute processes apply | Access until end of current billing period | Monthly / Annual |
After cancelling
Checking your account
Verify that your subscription status shows cancelled and note the date when paid access will end. Keep receipts until billing stops to avoid unexpected charges.
Helpful links
Address
Company address
Affirm Entertainment, Inc. d/b/a Pure Flix, 18940 N. Pima Road, Suite 110, Scottsdale, AZ 85255, United States.
Notes
If you need further help, use the Account or Support pages on the PureFlix site. For platform-billed subscriptions, contact Apple or Google support for billing disputes.