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Cancellation Reelshort: Easy Method
What is Reelshort
Service overview
Reelshort is a short-form video subscription service that offers episodic, vertical-format videos across genres.
The service uses subscriptions and one-time purchases to unlock content and coins/credits for viewing.
Who operates it
Reelshort is operated by Crazy Maple Studio under the user agreement published on the Reelshort website.
Billing and subscription management depend on where you subscribed (in-app, Google Play, Apple App Store, or web account).
How to cancel Reelshort
Cancel inside the Reelshort app (iOS and Android)
- Open the ReelShort app and go to VIP or Profile → Settings → Subscription Management.
- Follow the on-screen prompts to cancel. Per the Terms of Use, cancellation is effective immediately.
- Cancel on or before the day prior to your next billing date to avoid being charged again.
Cancel via app stores or web
- Google Play (Android): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → ReelShort → Cancel Subscription. Future charges stop, but access may continue until period end.
- Apple App Store (iOS): On iPhone/iPad go to Settings → Apple ID → Subscriptions → ReelShort → Cancel Subscription, or cancel via iTunes on a computer. It’s recommended to cancel at least 24 hours before renewal.
- Web (Crazy Maple Studio account): Log in at Reelshort’s site, go to VIP or Subscription page, and follow subscription management instructions to cancel. The Terms state cancellation is effective immediately.
What happens when you cancel
Access after cancellation
When cancelled via the ReelShort app or web account, the company’s Terms indicate cancellation is effective immediately.
If cancelled through Google Play, access may continue until the end of the paid period according to Google policy.
Billing and data
Stopping a subscription prevents future billing if done before the next billing date; timing matters to avoid being charged for the next period.
Your account data and viewing history remain subject to Reelshort’s User Agreement and privacy terms found on their site.
Will I get a refund?
Company refund policy
Crazy Maple Studio’s Terms of Use state that payments are final and non‑refundable except where explicitly specified.
The Terms of Use (updated Oct 20, 2025) indicate no refunds for used or unused purchases unless explicitly allowed.
Exceptions and platform refunds
- Apple and Google Play have their own refund processes; you can request a refund through those platforms separately.
- If you paid via PayPal or card you may pursue buyer protection or chargeback with your payment provider for unauthorized or misleading charges.
Reelshort plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Subscription (weekly?) | S$29.98 | Unspecified (possibly weekly? unclear) | Subscription - unlimited access while active |
| One-time Purchase tier | S$6.98 | One-time | Unlock content (exact amount unclear) |
| One-time Purchase tier | S$14.98 | One-time | Unlock content (exact amount unclear) |
| One-time Purchase tier | S$19.98 | One-time | Unlock content (exact amount unclear) |
| One-time Purchase tier | S$29.98 | One-time | Unlock content (exact amount unclear) |
| One-time Purchase tier | S$34.98 | One-time | Unlock content (exact amount unclear) |
Notes on pricing
Prices above are those listed in the Singapore App Store and reflect subscription and one‑time purchase tiers as shown in public listings.
Periodicity and coin/credit specifics are not clearly labeled in the store listings.
Your consumer rights in Singapore
Cooling-off and consumer protection
Under Singapore law, some online digital contracts may allow a 14‑day 'cooling‑off' right under the Consumer Protection (Fair Trading) Act, depending on the transaction.
However, company Terms may state no refunds; platform store policies and local law may still affect outcomes.
How to escalate disputes
- Gather receipts, screenshots, and correspondence before escalating.
- File a dispute with your payment provider or request a chargeback if a charge is unauthorized or misleading.
- Contact the Consumers Association of Singapore (CASE) if you believe you were misled or treated unfairly.
Customer experiences
Positive feedback
Some users praise Reelshort’s engaging short-form, episodic videos and find the format addictive and entertaining.
Positive comments highlight enjoyable storytelling and bite‑sized episodes that suit quick viewing.
Negative feedback
Common complaints include deceptive billing, recurring charges after apparent cancellation, and difficulty obtaining refunds.
Users also report concerns about high cost for short episodes, opaque coin systems, and slow or unhelpful customer support.
Documentation checklist
What to collect before contacting support
- Transaction receipts and the exact billing date/time for the disputed charge.
- Screenshots of subscription pages, cancellation confirmations, and in‑app subscription status.
- Order or transaction IDs from Apple, Google, PayPal, or your card statement.
Additional evidence
- Copies of all correspondence with Reelshort support and any automated emails.
- App store subscription screenshots (Google Play or Apple ID subscriptions page).
- Dates when you attempted to cancel and where you attempted cancellation (app, store, or web).
Common mistakes
Timing and where you cancel
Many users assume cancelling in the app always stops future charges; if subscribed via Google Play or Apple, you must cancel through that store account.
Canceling too close to renewal can still result in being charged for the next period if the deadline is missed.
Assumptions about refunds
Assuming a refund will be issued automatically is risky - Crazy Maple Studio’s Terms state payments are final unless explicitly allowed.
Always check the platform’s refund process (Apple/Google) and be prepared to file a request there if needed.
Comparative recap
Quick comparison overview
| Cancellation method | Period | Refund likelihood | Access after cancel | Notes |
|---|---|---|---|---|
| Reelshort App / Web | Subscription | Low (company policy: non‑refundable) | Effective immediately (per Terms) | Must cancel before billing date to avoid next charge; company Terms apply. |
| Google Play | Subscription | Platform refund request possible | Access may continue until period end | Cancel via Google Play to stop future charges; request refunds through Google if needed. |
| Apple App Store | Subscription | Platform refund request possible | Access may continue until period end | Cancel via Apple ID subscriptions; request refunds through Apple Support. |
How to use this table
Use the table to pick the correct cancellation route depending on where you subscribed.
If unsure, check your payment method and subscription source before taking action.
After cancelling
Immediate next steps
- Save cancellation confirmation screens or emails for your records.
- If charged incorrectly, contact the app store or payment provider and provide your documentation.
Helpful links
- Reelshort User Agreement - company terms and policies.
- Postclic: How to cancel Reelshort - step‑by‑step cancellation guidance.
- ReelShort on the App Store - App Store listing and links to Apple support.
Address
Company mailing address
Crazy Maple Studio (Reelshort)
1277 Borregas Ave, Suite C, Sunnyvale, California 94089, United States
Notes about postal cancellations
The physical address is provided for formal correspondence. It is not the primary channel for subscription cancellation.
Use in‑app, app store, or web account controls for cancellation and document all actions taken.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.