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Cancel REMI
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Remi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Remi: Easy Method
What is Remi
Service overview
Remi is a service offering personalised pet-care solutions and related products, including subscriptions, app-based features and shop orders. Users interact through a mobile app and online shop to purchase credits, subscriptions, or physical items.
How users interact
Most interactions - booking, purchases and subscription management - happen through the mobile app or the shop. Payment and subscription controls are often handled by the device app stores for in‑app purchases.
How to cancel Remi
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Choose "Subscriptions", find Remi, then tap "Cancel Subscription".
- Note: Remi support cannot cancel App Store subscriptions for you.
Cancel on Android (Google Play)
- Open Google Play Store, tap your profile, then "Payments & subscriptions" → "Subscriptions".
- Select Remi and tap "Cancel subscription".
- Note: Remi support cannot cancel Google Play subscriptions on your behalf.
Cancel VIP (in‑app) subscription
- Open the Remi mobile app and go to the subscription or account area.
- Tap the "Manage subscription" button inside the app and follow the prompts to cancel.
- For Remi VIP help see the official help page: VIP Remi Help Center.
Cancel physical-product subscriptions or shop orders
- Contact Remi customer support by email requesting cancellation of the shop order or recurring shipment.
- If email fails to stop charges, some users report needing stronger proof methods (registered mail) to assert cancellation.
- General cancellation guidance is summarised here: How to cancel Remi - Postclic.
What happens when you cancel
Access and renewal
When you cancel a subscription through the App Store or Google Play, access typically continues until the end of the paid billing period. After that date the subscription will not renew.
Orders and shipments
For shop orders or physical-product subscriptions, cancelling may stop future shipments but may not halt items already processed or shipped. Check order status with support immediately after cancelling.
Data and account
Cancellation usually stops payments but does not automatically delete your account or stored data. If you want data removed, request account deletion explicitly from Remi support.
Will I get a refund?
Remi’s stated policy
Remi does not appear to provide a publicly stated automatic 14‑day cooling‑off refund option for purchases or subscriptions. Their vendor policy does not offer a self‑serve 14‑day refund.
Postclic summarises that there is no publicly stated automatic 14‑day cooling‑off right in Remi’s vendor policies: Postclic.
Possible exceptions and steps
- Refunds for in‑app purchases are usually handled by Apple or Google; contact the App Store or Google Play for refund requests.
- Defective goods may be covered under Singapore’s consumer protections - repair, replacement or refund can apply within six months if goods are non‑conforming.
- If support does not respond, document requests and escalate (see documentation checklist below).
Remi plans and pricing
Available one‑time credit purchases
The app appears to offer per‑credit in‑app purchases rather than monthly or annual subscription plans. The table below lists the available credit packs and prices in Singapore dollars.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Remi Credit6 | S$0.98 | One-time purchase | 6 AI-credits for scene generation |
| Remi Credit7 | S$3.98 | One-time purchase | 7 AI-credits for scene generation |
| Remi Credit8 | S$6.98 | One-time purchase | 8 AI-credits for scene generation |
| Remi Credit12 | S$5.98 | One-time purchase | 12 AI-credits for scene generation |
| Remi Credit2 | S$14.98 | One-time purchase | 2 AI-credits for scene generation |
| Remi Credit3 | S$29.98 | One-time purchase | 3 AI-credits for scene generation |
| Remi Credit9 | S$17.98 | One-time purchase | 9 AI-credits for scene generation |
| Remi Credit13 | S$19.98 | One-time purchase | 13 AI-credits for scene generation |
| Remi Credit10 | S$69.98 | One-time purchase | 10 AI-credits for scene generation |
| Remi Credit11 | S$149.98 | One-time purchase | 11 AI-credits for scene generation |
Your consumer rights in Singapore
Cooling-off and distance sales
Singapore law does not mandate a general 14‑day cooling‑off period for online purchases. Retailers may offer one voluntarily, but it is not required by statute.
For guidance on cooling‑off rules in Singapore see the local consumer information summary: Singapore consumer service summary.
Lemon Law and CPFTA protections
The Lemon Law (part of the Consumer Protection (Fair Trading) Act extension) provides rights for defective goods - repair, replacement or refund - typically applicable within six months for non‑conforming goods.
For more on contract cancellation under CPFTA, including direct‑sales and remedies, see: Advomi - Contract cancellation (CPFTA).
Customer experiences
Positive reports
Recent Trustpilot reviews (Feb 2026) include positive feedback about Remi’s customer service, with examples of helpful responses and prompt resolution of some ordering issues.
See customer reviews on Trustpilot: Remi on Trustpilot.
Negative reports
Other reviews report difficulty cancelling and recurring charges despite contacting support. Some users describe lengthy or unsuccessful resolution processes.
These mixed reports suggest documenting all communications and following escalation steps if charges continue after cancellation.
Documentation checklist
What to record
- Screenshot of the subscription or purchase receipt (date, plan, amount).
- Email copies sent to Remi support and any replies you receive.
- App‑store subscription screens showing active/expired status.
Escalation evidence
- Bank or card statements showing disputed charges (highlight dates and amounts).
- Registered post or courier proof if you send a formal cancellation letter.
- Reference numbers from any support or dispute cases with Apple/Google/payment provider.
Common mistakes
Relying only on email
Many users only email and assume cancellation is processed. Email can be missed or delayed, so always confirm cancellation through the app store or get written confirmation.
Assuming Remi can cancel app‑store subscriptions
Users often expect Remi support to cancel App Store or Google Play subscriptions. For in‑app purchases these must be cancelled in the respective store; Remi cannot cancel them for you.
Comparative recap
Quick method comparison
The table below compares main cancellation routes, who controls refunds, and where to confirm cancellation.
Summary table
| Method | How to cancel | Who issues refunds | Support can cancel? |
|---|---|---|---|
| iOS App Store | Cancel via App Store > Subscriptions | Apple (request via App Store) | No - user must cancel |
| Android / Google Play | Cancel via Google Play > Subscriptions | Google Play (request via Play Store) | No - user must cancel |
| VIP (in‑app) | Manage subscription in the Remi app | Depends - App store or Remi for direct in‑app handling | Limited - follow in‑app "Manage subscription" |
| Physical shop orders | Email Remi support and request cancellation | Remi (shop) - subject to their refund policy | Yes - Remi support must process, but response varies |
After cancelling
Immediate follow‑up steps
- Keep screenshots of the cancellation screen or confirmation message.
- Monitor your bank or card for any further charges for at least two billing cycles.
- If charges continue, raise a dispute with your card issuer and provide documented evidence.
Useful official links
- Remi cancellation summary: How to cancel Remi - Postclic
- VIP Remi cancellation help: VIP Remi Help Center
- Singapore consumer info: Singapore consumer service summary
- CPFTA / cancellation guidance: Advomi - Contract cancellation (CPFTA)
- Customer reviews and reports: Remi on Trustpilot
Address
Company address on file
121 Sunny Field Drive, Madison, AL 35758, USA.
Notes about contacting support
If you must send formal written cancellation, use documented delivery (registered post) and retain proof of postage and delivery. Keep records of all support interactions for escalation or disputes.