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I hereby notify you of my decision to terminate the contract relating to the Segpay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Segpay: Easy Method
What is Segpay
Overview
Segpay is an online payment processor that handles transactions and recurring billing for merchants who sell digital goods and subscription services.
Role in transactions
Segpay acts as the payment gateway and billing engine, not the merchant. It authorises charges, manages recurring billing, and provides a consumer portal and support channels for account actions.
How to cancel Segpay
General guidance
Cancellations depend on how the subscription was sold and processed. Segpay-processed subscriptions are usually cancelled through Segpay’s consumer portal or support team, not through app stores.
Step-by-step cancellation methods
- App Store (iOS): Subscriptions processed via Segpay do not appear in Apple ID settings and cannot be cancelled via the App Store. You must cancel through Segpay’s portal or support channels.
- Google Play (Android): Segpay subscriptions will not show in Google Play Store for cancellation. Use the Segpay consumer portal or contact Segpay support to cancel.
- Web (Segpay Consumer Portal): Log into the consumer self-service portal at cs.segpay.com using your email and card info, view active subscriptions and click "Cancel". Cancellation is processed immediately and you should receive an email confirmation.
- Phone: Call Segpay support (e.g., US toll-free or international numbers) to request cancellation. Cancellations made by phone are typically processed immediately and confirmed by email.
- Email / Live Chat / Mail: You can submit cancellation requests via email (for example help@segpay.com), live chat, or postal mail. Email/chat responses may take 24 - 48 hours; postal mail is slower and not recommended for urgent cancellations.
What happens when you cancel
Access and renewals
When Segpay processes a cancellation, recurring billing for that subscription stops and no further renewals should occur for future billing cycles.
Confirmation and records
Cancellation requests processed by Segpay typically result in immediate changes and an email confirmation. Keep that confirmation as proof of cancellation.
Will I get a refund?
Standard refund policy
Segpay’s standard position is that membership fees are not refundable by default. Refunds are usually governed by the merchant’s refund policy rather than Segpay itself.
Exceptions and timing
- Merchant-issued refunds: If the merchant authorises a refund, Segpay will return funds to the original payment method.
- Introductory/trial offers: Trial or introductory offers often require cancellation at least 24 hours before the trial ends to avoid automatic renewal; refunds are not guaranteed unless the merchant allows them.
- Processing time: When refunds are issued, they typically post to the cardholder statement within about 5 - 7 business days. Authorization holds or voids clear according to card issuer rules.
Segpay plans and pricing
Official pricing information
Segpay’s public documentation does not list Singapore-specific or SGD-denominated plan prices. Do not rely on guessed prices; check official resources for accurate details.
Where to verify pricing
For current service descriptions and to confirm what Segpay offers, review Segpay’s official service pages.
Your consumer rights in Singapore
Legal context
Singapore consumer protection (for example, the Consumer Protection (Fair Trading) Act) offers protections in specific contexts, such as unsolicited sales, but digital subscriptions processed by an overseas processor may not automatically be covered.
Practical steps to protect yourself
- Review the merchant’s cancellation and refund terms before subscribing.
- Retain cancellation confirmation emails and timestamps as evidence.
- If you experience unauthorised charges or unresolved disputes, contact your card issuer or bank to dispute the transaction.
- If needed, consider filing a complaint with local consumer bodies such as CASE or seeking assistance through your bank’s dispute process.
Customer experiences
Positive reports
Some consumers report fast and helpful Segpay support, prompt resolution of mistaken purchases, and efficient cancellation processes when using the portal or phone support.
Negative reports
Other users report difficulty cancelling, charges after attempted cancellation, delays obtaining refunds, and inconsistent or slow responses from support. Experiences can vary by merchant and case details.
Documentation checklist
Essential items to save
- Cancellation confirmation email or reference number from Segpay.
- Copies/screenshots of subscription pages, merchant terms, and trial offer details.
- Card statement showing the charge(s) and dates.
- Records of all communications with the merchant and Segpay (emails, chat transcripts, phone logs).
Optional but useful evidence
- Time-stamped screenshots of the Segpay consumer portal showing active subscriptions.
- Postal proof (tracking) if you send a written cancellation by mail.
Common mistakes
Expecting app store cancellation
A common error is assuming Segpay subscriptions appear under Apple ID or Google Play subscriptions. Segpay-processed subscriptions often do not appear there and cannot be cancelled via app stores.
Not saving confirmation or missing trial deadlines
Another frequent mistake is failing to save cancellation confirmation or missing the trial cut-off (often requiring cancellation 24 hours before trial end). Without proof, resolving disputes is harder.
Comparative recap
Quick comparison
The table below summarises common cancellation channels, whether they work for Segpay-processed subscriptions, and typical confirmation timing.
| Method | Can cancel? | Confirmation time | Period |
|---|---|---|---|
| App Store (iOS) | No - Segpay subscriptions usually do not appear in Apple ID | n/a - use Segpay portal or support | One-time / Recurring |
| Google Play (Android) | No - cannot cancel via Google Play for Segpay-processed subscriptions | n/a - use Segpay portal or support | One-time / Recurring |
| Segpay Consumer Portal (cs.segpay.com) | Yes - primary self-service method | Immediate cancellation; email confirmation expected | Recurring |
| Phone | Yes - support can cancel on request | Usually immediate; confirmation by email | Recurring |
| Email / Live Chat / Mail | Yes - accepted, but response times vary | Email/chat: ~24 - 48 hours; mail: significantly slower | Recurring |
After cancelling
Verify the cancellation
Check for an email confirmation from Segpay and keep it for your records. Verify future card statements to ensure no further renewals occur.
Next steps if problems persist
- If charges continue after confirmed cancellation, contact your card issuer or bank to dispute the charge.
- If you need more information on Segpay services, consult Segpay’s official pages: Segpay services.
Address
Corporate contact
Segpay’s public corporate addresses and contact channels vary by region. For written correspondence, Segpay lists mailing options on its contact pages and merchant documentation.
Example corporate address (public record)
Segregated Payments Limited, Room 21, Great North Business Centre, 82 Great North Road, Hatfield, England, AL9 5BL.