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Cancellation Spokeo: Easy Method
What is Spokeo
Service overview
Spokeo is an online people-search service that aggregates public records and online profiles to provide name, address history, phone details and related information.
Typical uses
Users commonly use Spokeo to reconnect with people, verify contact details, or research background information.
How to cancel Spokeo
Cancel via Spokeo website
- Log in to your Spokeo account and go to the Account or Subscription section.
- Select Manage Subscription and choose Cancel. You should receive a confirmation email after cancellation.
- For Spokeo’s own cancellation instructions, see the official help article: Spokeo cancellation help.
Cancel via app stores or contact support
- If you subscribed through Apple App Store: open iOS Settings → your name → Subscriptions → Spokeo → Cancel.
- If you subscribed through Google Play: open Play Store → Profile → Payments & subscriptions → Subscriptions → Spokeo → Cancel.
- You can also request cancellation by emailing [email protected] or [email protected]. Include your account email, full name and last 4 digits of the payment method when you email.
- Alternatively, call the support numbers listed on Spokeo’s contact/support pages and ask for written confirmation of cancellation.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access normally continues until the end of the current paid billing period.
Renewal and billing
Auto-renewal stops at the end of the current period after a successful cancellation on Spokeo’s system or via the app store that billed you.
Will I get a refund?
Spokeo refund policy (general)
Spokeo generally does not offer refunds for unused portions when you cancel mid‑billing cycle. Access typically continues until the end of the paid period.
Exceptions and real-world reports
- Refunds are rare but some users have reported partial refunds if cancelled soon after unexpected charges or after disputing charges via bank/PayPal.
- Some sources mention a limited 7‑day money‑back consideration in specific cases, but this is not a guaranteed, standard right.
Spokeo plans and pricing
Pricing summary
Below are confirmed pricing plans from available sources. Prices are listed in USD because no official SGD pricing was found.
Table of plans
| Plan | Price | Period | Features |
|---|---|---|---|
| 7-day Trial | USD $0.95 (auto-renews at USD $29.95/month) | One-time / Monthly renewal | Full access for 7 days |
| Monthly Membership | USD $19.95/month | Monthly | 100 searches per month |
| 3-Month Membership | USD $14.95/month (billed USD $44.85 every 3 months) | Quarterly | 100 searches per month at discounted rate |
| Professional / Business Plan | USD $69.95/month | Monthly | Higher search quota (~500 searches/month), business features |
Your consumer rights in Singapore
General legal position
Singapore consumer protection laws (for example, the CPFTA and related guidance) generally do not grant a statutory right to a refund for change‑of‑mind purchases of digital services such as Spokeo.
Practical implications
- Spokeo’s “no refunds” approach and allowing access until period end is usually enforceable under Singapore law unless the service is defective.
- If you dispute charges, you may need to pursue a chargeback or dispute through your bank, card issuer or PayPal; regulatory remedies for digital subscription billing are limited.
Customer experiences
Positive feedback
Some users report Spokeo helped them reconnect with old friends or relatives and that customer support resolved issues when contacted.
There are several higher-rated reviews praising accuracy and utility; see trustpilot for examples.
Negative feedback
- Many complaints describe unexpected auto-enrolment from a low-cost trial to a higher monthly fee and unclear billing disclosures.
- Users frequently report difficulty locating or completing cancellation and continued billing after attempted cancellation.
- Numerous Trustpilot one‑star reviews cite ongoing billing despite cancellations and concerns about outdated information.
For community reviews, see: Spokeo on Trustpilot.
Documentation checklist
What to gather before you cancel
- Account email and username used with Spokeo.
- Payment details (last 4 digits of card, PayPal ID, etc.) and date of charge.
- Screenshots of subscription page, trial offer, and any terms you saw when signing up.
What to keep after cancellation
- Save the cancellation confirmation email or screenshot that proves the cancel request.
- Keep bank or card statements showing charges and any refund communications.
Common mistakes
Relying on website cancellation for store-based subscriptions
Example: cancelling on Spokeo’s website does not stop subscriptions billed through Apple or Google; you must cancel through the app store used.
Always verify the billing source before cancelling to avoid continued charges.
Not saving confirmation or timing out trial cancellations
Example: failing to capture a cancellation confirmation or missing the trial cut-off often leads to unwanted renewals.
Take screenshots and monitor your bank statement the next billing date to ensure cancellation took effect.
Comparative recap
Quick method comparison
The table below summarises cancellation routes, refund likelihood and typical post-cancellation access.
At-a-glance table
| Cancel method | Refund likelihood | Access after cancel | Ease / notes |
|---|---|---|---|
| Spokeo website | Low (rare exceptions) | Access until period end | Standard; requires login and Manage Subscription |
| Apple App Store | Low (handled by Apple) | Access until Apple billing cycle ends | Cancel in iOS Settings → Subscriptions |
| Google Play | Low (handled by Google) | Access until Play billing cycle ends | Cancel in Play Store → Subscriptions |
| Email / phone support | Low to medium (case-by-case) | Varies; ask for written confirmation | Include account email and payment details when requesting cancellation |
After cancelling
Immediate next steps
- Keep the cancellation confirmation email or screenshot for your records.
- Monitor your bank or card statement for any further charges over the next billing cycle.
Where to get help and further reading
- Official cancellation steps and support guidance: Spokeo cancellation help.
- Independent cancellation how-to pages: Postclic - Cancel Spokeo (AE).
- Independent reviews and user-experience commentary: Digital Safety Squad - Spokeo review.
Address
Corporate mailing address
199 S. Los Robles Avenue, Suite 101-179, Pasadena, CA 91105, United States.
How to use the address
If you send written cancellation requests or formal correspondence, include your account email, full name, date of birth (if requested), and last 4 digits of the payment method.
Send documents by tracked mail and keep copies for your records.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Spokeo membership via the website, log in to your account, navigate to the Account or Subscription section, select Manage Subscription, and choose Cancel. You should receive a confirmation email after cancellation.
To cancel your Spokeo subscription via the Apple App Store, go to your iOS Settings, tap on your name, select Subscriptions, find Spokeo, and then choose Cancel. Remember to keep proof of cancellation.
After canceling your Spokeo account, you will continue to have access until the end of the current billing period. Make sure to verify your billing cycle for exact dates.
Spokeo generally does not offer refunds for unused portions of a subscription when canceled mid-billing cycle. However, you may inquire about exceptions by contacting support.
If you cannot find the cancellation option, you can request cancellation by emailing [email protected] or contacting their customer service. Include your account email and payment details for assistance.