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Cancel TILE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tile: Easy Method
What is Tile
Product overview
Tile is a Bluetooth tracker and companion app designed to help you locate items such as keys, wallets and bags. It offers free basic tracking and optional paid subscription tiers that add features like extended location history and item protection.
How it works
Tiles communicate with your phone and the Tile community network to report last-known locations and play sounds to help find nearby items. Subscriptions are managed through the platform you used to buy them (Apple App Store, Google Play, or Tile.com).
How to cancel Tile
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name (Apple ID) → Subscriptions → select the Tile subscription.
- Tap "Cancel Subscription" to stop renewals.
- Note: Tile cannot cancel App Store subscriptions for you; uninstalling the app does not cancel the subscription.
Cancel on Android (Google Play)
- Open the Google Play Store app on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions → select Tile.
- Tap "Cancel Subscription" and follow the prompts.
- Note: You must cancel via Google Play; uninstalling the app does not cancel the subscription.
Cancel on the Web (Tile.com / in-app web purchase)
- Log in at Tile.com with the account used to purchase the subscription.
- Go to Billing & Premium → click "Edit" next to Subscription → click "Cancel Subscription".
- Note: If you subscribed via a platform, cancellation must be done through that platform.
What happens when you cancel
Access and renewal
When you cancel a paid Tile subscription, it typically remains active until the end of the current billing period. Your subscription will not renew after that date.
Data and account
Your Tile account and saved Tile locations remain unless you delete the account or remove devices. Cancelling only stops future billing; it does not automatically delete account data or device records.
Will I get a refund?
Subscription refunds
Tile’s policy states subscription refunds are not available for canceled subscriptions; you retain access until the billing period ends.
- If you purchased via the App Store or Google Play, refund requests must be submitted to Apple or Google respectively.
Hardware (Tile) refunds and returns
Tiles purchased directly from Tile.com can be returned within 30 days of receipt if in original condition and packaging.
- Refunds are issued to the original payment method.
- Return shipping costs are typically your responsibility and partial returns may not be accepted.
Tile plans and pricing
Plans overview
Below are the estimated Singapore-dollar prices converted from US pricing. Exact local pricing may vary and taxes may apply.
Notes on pricing
Prices below are approximate and based on conversion; verify the exact price inside the Tile app or at the time of purchase.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Tile Premium (estimated) | S$4.00 / S$40 | monthly / annual | Smart Alerts, 30-day Location History, Unlimited Sharing |
| Tile Premium Protect (estimated) | S$5.30 / S$53 | monthly / annual | All Premium features + Item Reimbursement & Theft Protection |
Your consumer rights in Singapore
Cooling-off period
Singapore generally provides a 14-day cooling-off right for some remote sales, which may allow returns for online purchases made remotely.
However, Tile’s subscription policy states subscriptions are non-refundable and cancellation only takes effect at the end of the billing period.
Other protections
Hardware orders: Tile’s 30-day return window for orders from Tile.com may exceed the statutory cooling-off period, but return shipping costs may still apply.
- Consumers may have additional protections under the Consumer Protection (Fair Trading) Act (CPFTA).
- If Tile’s terms conflict with statutory rights, consider contacting Singapore consumer protection agencies for guidance.
Customer experiences
Positive feedback
Some users report reliable everyday performance and praise helpful customer service in certain cases.
Examples include praise for the device’s ease of use and success in finding misplaced items.
Negative feedback
Other users have reported issues such as weak signal, short detection range, app glitches, and subscription or refund difficulties.
Multiple reviews raise concerns about network reliability and problems cancelling subscriptions or obtaining refunds.
See user reviews on Tile on Trustpilot: Tile on Trustpilot.
Documentation checklist
Needed for subscription cancellation support
- Account email address used with Tile.
- Subscription confirmation or payment receipt (screenshot or email).
- Platform used to subscribe (App Store, Google Play, Tile.com).
Needed for hardware returns or refunds
- Order number and purchase date from Tile.com.
- Proof of receipt and original packaging condition.
- Device serial number or Tile identifier (if available).
Common mistakes
Uninstalling the app
Example: Uninstalling the Tile app does not cancel subscriptions. The subscription remains active and will continue to renew unless canceled through the original platform.
Contacting the wrong party
Example: Requesting an App Store or Google Play refund from Tile will likely be rejected; you must submit refund requests to Apple or Google for purchases through their stores.
Other mistakes include cancelling partway through a billing cycle without realising you retain access until period end, or not keeping purchase receipts required for returns.
Comparative recap
At-a-glance comparison
The table below summarises the two main estimated plans and their key features to help you decide whether to keep or cancel.
Quick takeaway
Premium is focused on location features and sharing; Premium Protect adds reimbursement and theft protection at a higher cost.
| Feature | Tile Premium | Tile Premium Protect | Period |
|---|---|---|---|
| Estimated price | S$4.00 / S$40 | S$5.30 / S$53 | monthly / annual |
| Location history | 30-day Location History | 30-day Location History | monthly / annual |
| Smart Alerts | Included | Included | monthly / annual |
| Item reimbursement | Not included | Included | monthly / annual |
After cancelling
What to monitor
Check your account and payment method to confirm the subscription status shows as cancelled and note the date when access ends.
Keep screenshots of cancellation confirmations and any receipts until the billing cycle completes.
Help and further reading
If you want to read user reports and broader experiences, see Tile reviews on Trustpilot: Tile on Trustpilot.
Address
Corporate headquarters
No Singapore corporate address for Tile was identified in the available data. Tile Corporation’s public corporate contact details are not provided here.
Local presence
There is no verified Tile office in Singapore listed in the provided sources. For account and subscription actions, use the Tile app or the platform where you purchased the subscription (Apple App Store, Google Play, or Tile.com).