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Cancel TILT
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tilt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tilt: Simple Process
What is Tilt
Platform overview
Tilt is a platform that enables users to create campaigns and collect funds for events, projects, or causes and also operates a marketplace and app services. It offers bidding-style purchases and subscription features through its app and website.
Services and channels
Tilt provides both marketplace purchases (auction-style orders) and subscription plans for app features. Subscriptions can be managed in-app or via the app stores for iOS and Android.
How to cancel Tilt
Cancel a marketplace order (web/app)
- Open the app or website and go to Order Summary immediately after purchase.
- You may request cancellation within 5 minutes of purchase; only one cancellation allowed per buyer across all orders.
- Requests are subject to seller approval; Tilt Support will not cancel orders for you.
Cancel a subscription (in-app and app stores)
- In the app: open Billing and tap "Cancel subscription".
- On iOS: open Settings > tap your Apple ID > Subscriptions > select Tilt > tap Cancel Subscription.
- On Android: open Google Play app > tap profile icon > Payments & subscriptions > Subscriptions > select Tilt > tap Cancel Subscription.
What happens when you cancel
Access to features
Cancelling a subscription typically prevents future renewals; access to paid features generally continues until the end of your current billing period. Free-tier features remain available as described by Tilt.
Data and account status
Your account and stored content usually remain intact after cancellation unless you delete the account. Check the app for any data-retention or export options before deleting anything permanently.
Will I get a refund?
General refund policy
All bids and purchases are generally final. Refunds are supported only under specific conditions such as items not as described, significant delays, missing/wrong/damaged/counterfeit items, or other qualifying issues.
Timeframes and exceptions
- Accidental-bid cancellation: request within 5 minutes (seller approval required).
- Report issues with received orders within 3 days of receipt.
- In-transit or not shipped: request within 30 days of placing the order.
- Delivered but not received: report within 3 days of marked delivery.
- Counterfeit claims: request refund up to 30 days after delivery.
- International, preorder, or custom orders: refund requests up to 10 days after delivery.
- Return shipping is usually paid by the buyer; customs fees are non-refundable; chargebacks are not supported.
Tilt plans and pricing
Available plans
Below are the Tilt plans and approximate pricing for Singapore as provided in pricing data. Prices may vary depending on store fees, taxes, or exchange rate changes.
| Plan | Price | Period | Features |
|---|---|---|---|
| Tilt App Pro Plan (monthly) | S$33.62 | Monthly | Unlimited students, unlimited videos and voiceovers, analysis suite, unlimited storage, coach profile |
| Tilt App Pro Plan (annual) | S$403.65 per year (~S$33.64/month) | Annual | Same as monthly, billed annually at discounted total |
| Tilt App Free Plan | S$0.00 | N/A | Up to 5 videos and voiceovers per month, analysis suite, store up to 500 videos, unlimited students |
| TILT+ Monthly | S$67.49 | Monthly | Video analysis & coaching features |
| TILT+ Annual | S$403.65 per year (~S$33.64/month) | Annual | Same as monthly, billed annually |
Your consumer rights in Singapore
Lemon Law protections
Under Singapore's Lemon Law (Consumer Protection (Fair Trading) Act), consumers can claim repair, replacement, refund, or discount for defective goods within 6 months of purchase or delivery.
Online purchases are covered; digital or purely virtual goods are generally excluded from Lemon Law protections.
Cooling-off and Tilt policy
There is no general statutory 14-day cooling-off right for online purchases in Singapore. A voluntary 7-day cooling-off may apply only to some direct-selling association members.
Tilt does not provide a blanket cooling-off period; cancellation and refund rights are limited to the conditions specified in Tilt's policies. Defective-item claims may be pursued under Lemon Law in parallel.
Customer experiences
Positive feedback
- Users praise Tilt's user-friendly app interface and unique auction-style buying experience.
- Some customers report fast delivery and effective customer support where issues and refunds were resolved quickly.
Negative feedback
- Common complaints involve poor seller responsiveness and slow or insufficient customer support for missing parcels or refunds.
- There are reports of counterfeit items and delivery failures with some carriers, and some users felt Tilt's protection was insufficient in those cases.
Documentation checklist
What to gather before requesting cancellation or refund
- Order ID, purchase date, and item details from your Order Summary.
- Photos of the received item showing damage, defects, or evidence of counterfeit.
- Delivery proof (tracking information, delivery confirmation) and timestamps.
- All communications with the seller (messages, offers, approvals).
Return and shipping requirements
- Follow seller return instructions and packaging requirements exactly when a return is approved.
- Ship returns within 10 days of approval and keep tracking receipts for evidence.
Common mistakes
Delaying reports or cancellations
Waiting too long to report an issue often voids refund eligibility. Timeframes are strict: for example, accidental-bid cancellations must be requested within 5 minutes, and received-item issues within 3 days.
Not following seller return instructions
Failing to follow a seller's packaging or return address instructions can result in a denied refund. Always get and keep approval and shipping proof before returning.
Comparative recap
Quick side-by-side
| Feature | Tilt marketplace orders | Tilt subscription | App Store / Google Play |
|---|---|---|---|
| Cancel window | Request within 5 minutes (seller approval required) | Via app Billing; cancels future renewals | Cancel via device subscription management (Settings or Play Store) |
| Refund eligibility | Only for specific issues (not as described, damage, missing, counterfeit) | Refunds handled per app/store rules; usually prorated exceptions | Managed by Apple/Google policies for store-billed subscriptions |
| Who must approve | Seller approval required; Tilt Support will not cancel orders for you | Subscription cancellations processed by Tilt (in-app) or store | Apple/Google handle cancellations and refunds for store subscriptions |
| Typical timeframes | Report received-item issues within 3 days; in-transit within 30 days | Cancellation effective per billing period; check billing terms | Follow Apple/Google timelines for refund requests |
After cancelling
Next steps
Save all confirmation screens and emails after cancelling or returning an item. Keep tracking numbers and seller approval messages until the issue is fully resolved.
Helpful official links
Address
Registered address
59 Mohamed Sultan Road, #02-08, Sultan‑Link, Singapore 238999
Contact reminder
When contacting Tilt or the seller, include your order ID, dates, and any photographic evidence to speed up resolution. Retain all records until your case is closed.