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Topmediaai

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Termination letter drafted by a specialized lawyer
Sender
Topmediai Cancel Subscription | Postclic
Topmediaai
Office 701, Fortune Executive Tower, Cluster T, Jumeirah Lakes Towers
Dubai UAE
support@topmediai.com
Cancellation of Topmediaai contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Topmediaai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Topmediaai
Office 701, Fortune Executive Tower, Cluster T, Jumeirah Lakes Towers
Dubai , UAE
support@topmediai.com
REF/2025GRHS4

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Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Topmediaai. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

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  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
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  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Topmediaai: Easy Method

What is Topmediaai

Overview

Topmediaai is an AI-driven platform for creating media content such as graphics, videos and music. It operates on a subscription and credit-based model that unlocks Pro features and generation credits.

How it is delivered

Services are delivered via web and mobile apps with in-app purchases available in app stores. Subscriptions can include weekly, monthly, annual plans and one-time credit packs.

How to cancel Topmediaai

Cancel via Web Member Center

  • Log into My Account.
  • Go to My Product and select the product you want to cancel.
  • Choose Cancel Subscription, receive a verification code by email, enter the code and click Cancel Subscription Now.
  • Official cancel steps: TopMediai cancel page.

Cancel if you cannot log in or use an app store

  • If you cannot access your account contact TopMediai Customer Service; they can cancel for you and email confirmation.
  • If you subscribed through Apple App Store or Google Play you must also cancel through Apple or Google account settings; TopMediai pages note app-store cancellations are separate.
  • Additional how-to references: Postclic (web cancel guide) and Postclic (app-store note).

What happens when you cancel

Access after cancellation

Access to Pro features and credits continues until the end of the current billing cycle. You will not be charged again after a successful cancellation on TopMediai’s system.

Data and account status

Your account and created content may remain available in your account unless you request deletion. Back up any creations you wish to keep before requesting permanent removal.

Will I get a refund?

TopMediai 30-day Money-Back Guarantee

  • TopMediai offers a 30‑day Money‑Back Guarantee for specific conditions such as unresolved technical malfunction, fatal tool failure, duplicate purchase, missing order info (within 24h), unresolved support (within 48h), auto‑renewal without prior email notice (contact within 7 days), or duplicate payments caused by technical error.
  • Full policy text: TopMediai refund policy.

When refunds are not available

  • No refunds for finding a cheaper product elsewhere, purchasing a similar product from another provider, purchases under promotion, repeated similar purchases, misunderstandings about features, or refusal to provide a reason for refund.
  • The policy relies on the 30‑day guarantee and the defined eligibility conditions; there is no mention of a statutory cooling-off period in TopMediai’s published policy.

Topmediaai plans and pricing

Pricing summary (Singapore App Store)

Below are the plans and in-app prices sourced from the Singapore App Store listing (early 2026).

Notes on these prices

Prices are taken from the verified data and may change in the app store. In-app purchases are the authoritative source for local pricing.

Plan Price Period Features
7-Day Plan (1 Week Plan) S$6.98 monthly Access to Pro features for 1 week
Weekly Pro Plan S$9.98 monthly Pro plan access weekly
Monthly Pro Plan S$14.98 monthly Pro plan access monthly
Yearly Pro Plan S$99.98 annual Pro plan access yearly
1000 Credits Pack S$8.98 monthly Adds 1000 credits
Add 3000 Credits S$14.98 monthly Adds 3000 credits
Add 3000 Credits (alt) S$8.98 monthly Alternate 3000 credits pack - pricing duplicate
Add 56000 Credits S$89.98 monthly Adds 56,000 credits
Add 75000 Credits S$149.98 monthly Adds 75,000 credits
Add 160000 Credits S$299.98 monthly Adds 160,000 credits

Your consumer rights in Singapore

Summary of rights

TopMediai’s public policy does not state any Singapore‑specific statutory cooling-off period. The company relies on its 30‑day guarantee and eligibility rules for refunds.

Options if you believe local rights apply

  • If you believe Singapore consumer law or a statutory right applies, raise the issue directly with TopMediai support and request escalation.
  • Consider contacting local consumer bodies such as the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS) for guidance on digital services and remedies.

Customer experiences

Positive feedback

Many users praise fast and friendly customer service. TrustPilot reviews highlight quick, polite responses and practical help from support staff.

See user ratings and recent reviews: TopMediai on TrustPilot.

Negative feedback

Other users report variable quality of outputs, poor music/MIDI generation, billing confusion, and occasional unresponsive support on some channels.

Examples of critical reports: SourceForge reviews.

Documentation checklist

Before you cancel

  • Account email and login method (email, social sign-in, or app store account).
  • Order or subscription receipts and dates.
  • Details of the plan you are cancelling (plan name, billing cycle).

If requesting a refund or support

  • Problem description, timestamps and example outputs (for technical failure claims).
  • Any correspondence with support and verification codes received.
  • Proof of duplicate charges if claiming duplicate payments.

Common mistakes

Not cancelling through the same channel

Many users assume cancelling on the website automatically cancels app-store subscriptions. If you subscribed via Apple or Google, you must cancel within your App Store/Google Play account as well.

Missing documentation or time limits

Failing to keep receipts or waiting beyond the refund eligibility windows (for example, missing the 7‑day window for auto‑renewal email disputes) can reduce refund chances.

Comparative recap

Quick feature comparison

The table below summarizes key practical points: pricing rhythm, refund stance and typical support experience.

Interpretation guidance

Use this table to quickly weigh price against refund eligibility and reported support responsiveness before you subscribe or cancel.

Aspect TopMediai Typical user takeaway Period
Price range Low-cost weekly to annual plans and one-time credit packs Flexible short-term trials or annual savings if kept / monthly / annual /
Refund policy 30‑day Money‑Back Guarantee with narrow eligibility Refunds possible but only for defined cases; keep evidence monthly
Support Generally praised on TrustPilot; some users report unresponsive channels Expect generally good service but save correspondence monthly
Output quality Varies: some users satisfied, others report inconsistent results Test with short trial before committing to long plans / monthly

After cancelling

Confirmation and monitoring

  • Ensure you receive an email confirmation of cancellation from TopMediai.
  • Monitor your payment method for any unexpected charges after cancellation.

Useful links and next steps

Address

Primary contact address

Office 701, Fortune Executive Tower, Cluster T, Jumeirah Lakes Towers, Dubai, UAE.

Notes about addresses

Some secondary sources list other addresses; the Dubai office is the primary known mailing address associated with TopMediai in available sources.

FAQ

To cancel your Topmediaai subscription via the Web Member Center, log into your account, go to My Product, select the product to cancel, choose Cancel Subscription, enter the verification code sent to your email, and click Cancel Subscription Now. Remember to keep proof of your cancellation.

If you cannot access your Topmediaai account, you should contact Topmediaai Customer Service for assistance. They can help you cancel your subscription and will send you a confirmation email. Keep a record of this correspondence as proof.

After canceling your Topmediaai subscription, you will retain access to Pro features and credits until the end of your current billing cycle. Your account and created content will remain available unless you request deletion.

Topmediaai offers a 30-day Money-Back Guarantee under specific conditions, such as unresolved technical issues or duplicate purchases. If eligible, you can request a refund, but no refunds are available for reasons like finding a cheaper product elsewhere.

Topmediaai offers various subscription plans including a 7-Day Plan for S$6.98, a Monthly Pro Plan for S$14.98, and a Yearly Pro Plan for S$99.98. Each plan has its own billing cycle, and cancellation will stop future charges but allow access until the end of the current cycle.