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Cancel TRACKI
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tracki service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tracki: Easy Method
What is Tracki
Overview
Tracki is a small, portable GPS tracker and subscription service that provides real-time location tracking for people, pets, and possessions.
The device pairs with a subscription plan (USD-denominated) to deliver location updates and other features through Tracki’s app and backend services.
Main uses
Common uses include vehicle tracking, child or pet monitoring, and asset protection with frequent (e.g., 1-minute) update options.
Hardware is sold separately from the subscription; local sellers in Singapore may list the device price in SGD while subscriptions remain quoted in USD.
How to cancel Tracki
If you bought via Apple App Store or Google Play
- Open the App Store or Google Play on the device used to subscribe.
- Go to your account > Subscriptions (or Payments & Subscriptions) and cancel the Tracki subscription there.
- Tracki cannot cancel App Store or Google Play subscriptions on your behalf; use the store settings. See a summary: Postclic - Cancel Tracki.
If you bought directly from Tracki’s website
- There is no self-serve cancellation in the customer dashboard. You must contact Tracki Support directly.
- Contact options include Tracki Live Chat or calling/texting their international support numbers; request written confirmation of cancellation and retain it.
- If Live Chat or phone is not successful, consider sending a written notice (see Address section below) and keep proof of delivery.
What happens when you cancel
Billing and service access
When cancellation is accepted, future billing and automatic renewals are stopped for the subscription you cancelled.
Your service typically remains active until the end of the current paid billing period; you retain access for that period unless Tracki states otherwise.
Data and device implications
Location history and account data may remain under Tracki’s account policies; request a copy or deletion through support if required.
If you plan to return a device, follow Tracki’s return instructions precisely to qualify for any refund within their stated return window.
Will I get a refund?
Returns for unused or unactivated devices
- Unused and unactivated devices: eligible for return within 30 days of receipt for a full refund minus shipping & handling.
- A restocking fee up to US$25 may apply if components (packaging, accessories) are missing.
Activated devices and subscription fees
- Activated but non-defective items returned within 30 days: connection (cellular service) plan fees already paid are typically non-refundable.
- Subscription refunds: limited eligibility - requests must be within six (6) months of payment and are generally capped at a maximum of one month’s service per subscription.
- Long-term plans may receive prorated refunds if cancelled before expiry; requests outside specified criteria are discretionary.
Tracki plans and pricing
Pricing summary
Below are representative subscription and device price points drawn from available listings and references.
All subscription prices are listed by Tracki in USD; approximate SGD conversions are shown where available.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1-minute Location Updates - Monthly | US$19.95 (approx S$27.00) | Monthly | 1-minute update frequency |
| 1-minute Location Updates - 1 Year | US$167.40 (approx S$226.50) | Annual | 1-minute update frequency (billed upfront) |
| Device (local listing, e.g. Carousell) | approx S$49.88 | One-time | Tracki 2023 mini real-time GPS tracker |
| Device (Momo Gadgets sale) | S$35.90 | One-time | 4G LTE GPS tracker (Singapore sale price) |
Your consumer rights in Singapore
Cooling-off and returns
Tracki’s published policy offers a 30-day window for device returns only; it does not explicitly provide a statutory 14-day cooling-off right.
Therefore, the common “14-day rights” are not stated as applicable in Tracki’s published return terms for these products.
Refund eligibility and stores
- Subscription fee refunds are limited and subject to strict eligibility (within 6 months, one-month cap, prorated for long plans).
- If you purchased through Apple or Google, store refund/consumer-rights policies apply - Tracki does not control those refunds.
- Many users may not be entitled to subscription refunds under Tracki’s policy; keep records and request exceptions in writing where necessary.
Customer experiences
Positive feedback
Some reviewers praise Tracki for reliable tracking, easy installation, broad coverage, and responsive customer help in cases like lost devices or refund requests.
Tracki also highlights many positive Amazon reviews and cases of fast subscription transfers or free replacements for battery/charging issues.
Negative feedback
Other reviews report app glitches, crashes, login problems, poor battery life, and occasional inaccuracy in location data.
Several users describe difficulty cancelling subscriptions, including missing store entries and repeated follow-ups - summarised in third-party reviews: JustUseApp reviews and Sitejabber reviews.
Documentation checklist
What to prepare before contacting Tracki
- Order number and purchase date for the device or subscription.
- Account email and device ID (if available) used with Tracki.
- Proof of purchase (receipt or card statement) and any correspondence with support.
What to keep after you cancel
- Written confirmation of cancellation (chat transcript, email, or support ticket number).
- Shipment tracking and return proof if sending the device back, plus photos of the returned items.
Common mistakes
Assuming the store can be bypassed
Example: Subscribing via the App Store and contacting Tracki to cancel - this fails because Apple/Google manage the subscription. Cancel in the store instead.
Always check which channel you used to buy the subscription before contacting Tracki.
Not retaining written confirmation
Example: Relying on a verbal assurance from support without a chat transcript or email - this makes disputes harder to resolve.
Always request and save written cancellation confirmation and any support ticket numbers.
Comparative recap
Quick comparison
The table below contrasts key points between App Store/Google Play purchases and direct Tracki website purchases.
Use the right column for the actions you need to take depending on how you purchased.
| Item | App Store / Google Play | Direct Purchase (Tracki website) |
|---|---|---|
| How to cancel | Cancel via your App Store/Google Play subscription settings. | Contact Tracki Support (Live Chat or phone/text); no dashboard cancel option. |
| Who controls refunds | Store policies control subscriptions and refunds. | Tracki controls returns and subscription refunds subject to its policy. |
| Refund likelihood | Depends on store policy; may be easier via store dispute process. | Limited: 30-day device returns; subscription refunds restricted (6-month rule, one-month cap). |
After cancelling
Follow-up actions
- Keep and store cancellation confirmation and any ticket IDs.
- If returning a device, follow Tracki’s return instructions precisely and retain shipping proof.
Helpful links
- Tracki subscription plans and FAQs: Tracki - Subscription Plans
- Third-party summary on cancelling Tracki: Postclic - Cancel Tracki
- Independent user reviews and experiences: Sitejabber - Tracki reviews
Address
Postal address for written notices
Tracki, Attn: Customer Service, 680 Central Ave, Cedarhurst, NY 11516, United States of America.
Notes on using the address
Send written cancellation requests by registered mail if Live Chat or phone attempts fail; keep proof of posting and delivery.
Combine postal notice with email or chat transcripts when possible to strengthen your record of the cancellation request.