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Vegalash

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
Vegalash Cancel Subscription | Postclic
Vegalash
support@vegalash.com
Cancellation of Vegalash contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Vegalash service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Vegalash
support@vegalash.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Vegalash. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Vegalash: Easy Method

What is Vegalash

Product overview

Vegalash is a plant‑based lash serum designed to enhance the appearance of eyelashes, promoting growth and thickness. It is sold as a standalone product and often offered through a subscription model.

Company context

Vegalash (often referenced with the brand Vegamour) appears to operate from the United States and sells internationally, including to customers in Singapore. Local statutory cooling‑off rights for overseas purchases do not automatically apply.

How to cancel Vegalash

Cancel via website (vegamour.com)

  • Sign in to your Account Portal on the Vegamour website.
  • Go to Manage My Subscriptions → Cancel Subscription.
  • Note: Must be done via website; no edits once order is placed.

Cancel via App Store / Google Play

  • If you subscribed through Apple or Google, cancel directly in your Apple ID or Google Play account settings.
  • App subscriptions cannot be cancelled via the Vegalash website.

What happens when you cancel

Subscription access and renewals

After cancellation your recurring renewals stop; existing prepaid shipments already processed may still be fulfilled.

If an order has already been placed, changes or edits are typically not possible through the website.

Account data and notifications

You should receive a cancellation confirmation email from Vegamour; keep this for your records.

Monitor your payment method for any final charges and save order numbers or receipts in case of disputes.

Will I get a refund?

Web purchases (vegamour.com) refund policy

  • Full refund available if a return is initiated within 30 days of purchase.
  • Returns accepted up to 90 days for store credit or exchanges.
  • A handling fee of US$6.95 applies; original shipping costs are non‑refundable.
  • Refunds are credited to the original payment method and may take 5 - 14 business days to appear.

Cooling‑off / Singapore exceptions

There is no automatic 14‑day cooling‑off or refund right for international e‑commerce purchases such as those from a US‑based seller.

Refunds beyond the company’s voluntary policy depend on Vegamour’s stated terms or successful consumer remedies under local law.

Vegalash plans and pricing

Pricing header

The table below lists available import‑based SGD pricing found for one‑time purchases.

Pricing details

Plan Price (SGD) Period Features
3 ml VEGAMOUR GRO Lash Serum (import via Ubuy Singapore) S$124 One-time purchase Plant‑based vegan lash growth serum (formerly vegaLASH)
3 ml VEGAMOUR GRO Lash Serum (RetailMarket USD price converted to SGD) ≈ S$142 One-time purchase Clinically formulated plant‑based lash serum

Your consumer rights in Singapore

Cooling‑off and returns

Singapore does not impose a statutory 14‑day cooling‑off right for overseas e‑commerce purchases. You rely on the seller’s voluntary return policy for refunds and returns.

Legal remedies under CPFTA

Under the Consumer Protection (Fair Trading) Act (CPFTA), remedies exist if services or products are misrepresented or not provided as promised.

Otherwise, enforcement of refunds follows the company’s stated policy (for example, Vegamour’s 30‑day refund window).

Customer experiences

Positive reports

Some users reported noticeable improvements: examples include reports of thicker, healthier lashes and measurable length gains after several weeks of use.

These positive anecdotes suggest benefits for certain users with consistent application.

Negative reports and complaints

Other customers reported no results after months of use and concerns about value and ongoing cost due to daily application needs.

There are complaints about returned orders and refund handling in third‑party forums and complaint platforms.

Documentation checklist

Essential documents to prepare

  • Order number and order date (from confirmation email).
  • Purchase receipt or payment statement (credit card, PayPal, etc.).
  • Cancellation confirmation or screenshots of subscription settings.
  • Return tracking number and proof of postage if you send items back.

Optional supporting materials

  • Photos of the product and packaging (if returning for quality reasons).
  • Any correspondence with customer support (emails or chat transcripts).

Common mistakes

Cancelling through the wrong channel

A common error is trying to cancel an App Store or Google Play subscription via the Vegamour website. These must be cancelled through Apple or Google account settings.

Assuming statutory cooling‑off rights

Many customers assume a 14‑day cooling‑off right applies automatically. For overseas purchases this is not the case in Singapore; rely on Vegamour’s voluntary policy.

Missing time limits and fees

Waiting beyond the 30‑day refund window for a full refund or not accounting for the US$6.95 handling fee can reduce or negate the expected refund amount.

Comparative recap

Overview table

Item Website (vegamour.com) App Store / Google Play Period
How to cancel Sign in to Account Portal → Manage My Subscriptions → Cancel Subscription. Cancel via Apple ID or Google Play account settings (not on the website). N/A
Refunds Full refund if return initiated within 30 days; handling fee US$6.95; shipping non‑refundable. Refunds for in‑app purchases are handled by Apple/Google under their policies. N/A
Singapore cooling‑off rights No automatic 14‑day cooling‑off for overseas purchases; rely on company policy. Same limitation applies; platform rules may differ for local purchases. N/A
Pricing examples S$124 (import) or ≈ S$142 (converted retail example) - one‑time purchase examples. Pricing depends on platform listing and region. One-time purchase

After cancelling

Next steps you should take

Keep your cancellation confirmation email and any order or return receipts for at least 90 days.

Monitor your payment method for final charges or refunds for 5 - 14 business days after approval.

Contact and support suggestions

If you need further help, contact Vegamour customer support via the account portal or the help center listed on your order confirmation. For App Store or Google Play subscriptions, contact Apple or Google support directly.

Document all correspondence and, if necessary, prepare evidence to support disputes under local consumer law.

Address

Company address (provided)

1919 1st Street

Return shipping note

Always confirm the correct return address on your Vegamour order or in the returns instructions before sending any merchandise back.

FAQ

To cancel your Vegalash subscription via the website, sign in to your Account Portal on vegamour.com, go to Manage My Subscriptions, and select Cancel Subscription. Remember to keep proof of your cancellation.

If you subscribed to Vegalash through the App Store or Google Play, you need to cancel directly in your Apple ID or Google Play account settings. Ensure you keep confirmation of your cancellation.

After canceling your Vegalash subscription, your recurring renewals will stop, but any existing prepaid shipments may still be fulfilled. Keep an eye on your payment method for any final charges.

You can receive a full refund if you initiate a return within 30 days of purchase, but a handling fee of US$6.95 applies, and original shipping costs are non-refundable. Always check your contract for specific details.

There are no automatic 14-day cooling-off rights for overseas purchases like Vegalash in Singapore. You should rely on Vegamour's voluntary return policy for any refunds or returns.